"The staff was friendly. Room was decent but carpet was disgusting to walk on. Key card stopped working and seems to be a regular problem while going t
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3-star eco-friendly hotel near University of Western Ontario
Downtown London stay
Within a 10-minute walk of this Downtown London hotel, you'll find London Convention Center and Jonathon Bancroft-Snell Gallery. Citi Plaza Mall and Victoria Park are also within half a mile (1 km).
Free breakfast
This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Residence Inn by Marriott London Ontario ratings based on 4 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Residence Inn by Marriott London Ontario
Everyone (2)
3 out of 5
The staff was friendly. Room was decent but carpet was disgusting to walk on. Key card stopped working and seems to be a regular problem while going through renovations. Underground parking is a nightmare. The breakfast was disappointing. The pool is at the YMCA down the street and you have to leave photo ID at the hotel in exchange for a pass to use the pool. It was a lesson learned and will be more cautious when booking a place to stay in the future, especially with my granddaughters!
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
23 Feb. 2020
by Nav
Dear Anonymous,
Thank you so much for your honest feedback. Sorry to hear that your recent stay at the Residence Inn was not up to your expectations. Excited to share with you that we will soon be undertaking a new look. We are replacing the complete decor package including, but not limited to all furniture, flooring and window coverings. I do hope you will have the opportunity to return to see our new look in the near future. Thanks so much for sharing and hope to see you again soon.
Sincerely,
Nav Sandhu
Rooms Division manager
5 out of 5
Posted by a verified traveller on 27 Oct. 2019
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Comment from Hotel Management
27 Oct. 2019
by Lawrence
Dear Anonymous,
Thank you for the perfect score!!
We hope to see you again soon.
Sincerely,
Lawrence Cadacio
5 out of 5
Wonderful stay
Very large comfortable suite with beautiful views. Very well equipped.
Posted by Linda on 4 Aug. 2015
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5 out of 5
Nothing to complain about
We stayed here for 3 nights to see the World SynchronizedFigure Skating Championships. It was a greatchoice. Close to downtown. The parking is no longer free -it's $8 a day but right underneath the hotel. Must have been a refurbished apt.building. Full kitchen inc. stove, fridge, dishwasher. Kingbed and 2 queen sized sofabeds (enough room for 6people)! Breakfast buffet withhot items inc. make your ownwafffles. Only paid $* a night. Fantastic!
Posted by a verified traveller on 16 Apr. 2007
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About the Residence Inn by Marriott London Ontario
Residence Inn by Marriott London Ontario offers its guests a fitness center and complimentary bicycles. There's a snack bar/deli on site. Free breakfast is available. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. There are 2 meeting rooms available. A terrace, barbecue grills, and a fireplace in the lobby are also featured at the eco-friendly Residence Inn by Marriott London Ontario. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star London hotel is smoke free.
116 guestrooms or units
13 levels
Full breakfast (free)
Deli
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Terrace
BBQ grill(s)
Fireplace in lobby
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Kitchen
Snack bar/deli
Laundry facilities
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Residence Inn by Marriott London Ontario offers 116 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Tempur-Pedic beds feature down comforters and premium bedding. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
In-room kitchen
Sitting area
Tempur-Pedic beds
Pull-out sofa bed
Television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Luxury bedding
Down blanket
Shower
Cribs (free)
Housekeeping (on request)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wheelchair accessible
Food & Drink
Guests are served free full breakfast.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 75.00 per accommodation, per stay
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
No rollaway/extra beds available
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Car recommended
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are available
Masks are not compulsory at the property
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
4 percent destination fee will be charged
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: CAD 18 per day (in/out privileges)
Pet fee: CAD 75.00 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Residence Inn London Ontario
Residence Inn Marriott Hotel London Ontario
Residence Inn Marriott London Ontario
Residence Inn Marriott London Ontario Hotel
By Marriott London Ontario
Residence Inn by Marriott London Ontario Hotel
Residence Inn by Marriott London Ontario London
Residence Inn by Marriott London Ontario Hotel London
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
