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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel near University of Western Ontario in London

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Standard Room, 2 Queen Beds, Non Smoking
Interior
Junior Suite, 1 King Bed, Non Smoking
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Breakfast included
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

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About the area

London

City center stay.Within a 10-minute walk of this Downtown London hotel, you'll find Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. London Convention Center and Victoria Park are also within half a mile (1 km).

What's nearby

  • London Convention Center - 6 min walk - 0.6 km
  • Victoria Park - 8 min walk - 0.7 km
  • Budweiser Gardens - 15 min walk - 1.3 km
  • Harris Park - 16 min walk - 1.4 km
  • University of Western Ontario - 8 min drive - 3.3 km

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Bar & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel near University of Western Ontario in London
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, Hindi, Spanish

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Property amenity

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  • Free WiFi
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The price is CA $135
CA $164 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 353 out of 1252 reviews
Rating 8 - Good. 392 out of 1252 reviews
Rating 6 - Okay. 266 out of 1252 reviews
Rating 4 - Poor. 126 out of 1252 reviews
Rating 2 - Terrible. 115 out of 1252 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok place to stay

Checking in was not super easy hotels.com say 3 pm but hotel says 4 pm. Called to get earlier check in time. Had to pay extra to get in at 2 pm
Stayed 2 nights in Mar 2025

6/10 Okay

Debbie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be updated all furnishings and flooring needs to be refreshed
Stayed 1 night in Mar 2025

6/10 Okay

Claudia Patricia

Travelled with family
Liked: Cleanliness
Rooms are clean, beds are comfortable. I loved the fact that one of the front desk staff called asking if everything was fine (male). Breakfast is ok. I requested three times (during three days) for soap and was not given any. Would suggest not to go out during the night, many homeless people around the hotel. They don’t bother you however, you don’t feel comfortable and/or safe.
Stayed 4 nights in Mar 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Megan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
It was okay, the bathroom had a dirty towel left and the tub didn’t drain and was also a little dirty.
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service

Not the best Sandman

Hotel kind of dated. Bathroom in need of refresh Arrived at 2:30 and told I need to pay $15 extra to check in early which never happened before at Sandman hotel
Stayed 1 night in Mar 2025

4/10 Poor

iain, oakville

Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size
Stayed 1 night in Mar 2025

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Deborah

Liked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Aaron

Stayed 1 night in Mar 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, affordable

Breakfast was disappointing but at this price a very good value for downtown London. Room was clean and well-maintained.
Stayed 1 night in Mar 2025

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service
It is what it is
Stayed 1 night in Mar 2025

8/10 Good

Renato

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good! Have to pay for parking, and it is downtown, lot of homeless in the area.
Stayed 1 night in Mar 2025

8/10 Good

Leanne

Liked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Travelled with family
The gate guarding the parking garage was a nice improvement from the last time I stayed here. Provided a safer atmosphere
Stayed 1 night in Mar 2025

6/10 Okay

john

Stayed 1 night in Mar 2025

8/10 Good

Edelisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area may feel a bit sketchy, but rooms are clean and friendly staff.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Meh

Honestly I generally like this hotel but a few times I’ve had issues with some staff, I had a guest and it wasn’t the person on file apparently and it wasn’t over night but they caused an uproar about it. The staff were very ignorant and surprisingly it was disappointing, I’ve stayed multiple times and never had an issue before this time but they are pet friendly and generally the suites are nice and cozy.
Stayed 2 nights in Dec 2024

8/10 Good

Missy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you chose to pay for parking at this property, it is under the hotel which is very nice in the winter, which is the season I stayed during. this property is pet friendly for a small fee and there is a good sized green space (dog park) right next to the hotel which made it enjoyable for the pooch.
Stayed 3 nights in Feb 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
The hotel itself is fine. Dated…but fine. Things were clean and the staff are friendly. The area is not great. My wife and I have been lucky to travel all over and I never expected I would need to be on guard in London Ontario of all places. There were several aggressive homeless persons lingering around the front entrance. We even witnessed a full on fight amongst them. No one seems to care.
Stayed 1 night in Mar 2025

10/10 Excellent

Liora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Run down area
Stayed 1 night in Mar 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were not comfortable
Stayed 1 night in Mar 2025