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"Very clean and modern. It had all the amenities I could want, and the Nest restaurant had very good food. The only thing that kept this review from be ... " More

By a verified traveller on Thu 26 Sep 2019

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Hotel Description

4-star hotel perfect for exploring Hayes

Heathrow Villages stay

A stay at this Heathrow Villages hotel places you within 6 miles (10 km) of Twickenham Stadium and 9 miles (15 km) of Windsor Castle. Hampton Court Palace is within 9 miles (15 km) and Thorpe Park is within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a lobby fireplace, and a library are also offered.

Superior Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Novotel London Heathrow Airport T1 T2 and T3 ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London Heathrow Airport T1 T2 and T3

Everyone (3) Couples (1) Family (2)
5 out of 5
Hotel is close to Heathrow airport. Room was great. Food in the restaurant was also very good. Staff were friendly and helpful. Would stay again.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Barbora M.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M.

1 out of 5

Posted by , from Davis on 30 Nov. 2021

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5 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Raman

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards Raman Lagoo

4 out of 5
Very clean and modern. It had all the amenities I could want, and the Nest restaurant had very good food. The only thing that kept this review from being perfect was the proximity to the airport. It was not clear from the hotel information I read through online that this hotel was not attached to Heathrow as many of the airport hotels are; therefore, walking directly to Terminal 3 was not an option.

Posted by on 26 Sep. 2019

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Comment from Hotel Management

3 Oct. 2019 by Wilbur C.

Dear Guest, Thank you very much for taking the time to review our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

3 out of 5
Small room. One chair in room for two people. Inside view from window. No stand for luggage.

Posted by on 12 Aug. 2019

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Comment from Hotel Management

5 Oct. 2019 by Binthu

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your great feedback.

About the Novotel London Heathrow Airport T1 T2 and T3

Location 234 Bath Road, Heathrow Point West, Hayes, England UB3 5AP

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Novotel London Heathrow Airport T1 T2 and T3. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2018
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Heathrow Terminals 2 & 3 Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Memory foam beds
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Nest Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.

Nest Bar - This bar specializes in local and international cuisine and serves brunch, lunch, dinner, and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 11.95 for children
  • Self parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
  • Novotel London Heathrow Airport T1 T2 T3 Hotel
  • Novotel London Heathrow Airport T1 T2 T3 Hayes
  • Novotel London Heathrow Airport T1 T2 T3
  • Novotel London Heathrow T1 T2
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel
  • Novotel London Heathrow Airport T1 T2 and T3 Hayes
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.