4.3 out of 5

" It’s perfect for its price range don’t expect to be at the Plaza Hotel don’t expect to be in Montreal city center or old Montreal in 10 minutes it’s ... " More

By a verified traveller on Wed 30 May 2018

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Hotel Description

4-star hotel in Saint-Laurent

In suburbs

Your stay at this Saint-Laurent hotel places you within 6 miles (10 km) of Place Vertu Shopping Center and Bombardier Aerospace. CAE and Fairview Pointe Claire are also within 6 miles (10 km).

Free shuttle, parking

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking and free train station pick-up.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 120 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include iPod docks, room service, and premium bedding.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$135 per night

Executive Room

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Montreal Aeroport ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Montreal Aeroport

Everyone (4) Couples (1) Business (1) Students (1)
5 out of 5

An awesome staff, clean and modern looking

Pros: Free Internet, Quiet, good food, pool
Everything about this hotel was excellent. The staff made us feel at comfort. The waitor at the restaurant was friendly and helpful.

Posted by , from Manitoba, Canada on 1 Apr. 2012

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5 out of 5

Great Hotel

Pros: Free Internet, Quiet, modern and new., easy access to highway
Cons: Poor breakfast, no breakfast
Our room was stylish, clean and resonably priced. The pool was a disapointment to my son, but we were only there one night so it was no big deal. The location is ideal to the airport or even downtown. I would definitly stay there again and recomend it ro friends and family. Down side no breakfast included, but you could get a breakfast for $10+.

Posted by , from Kingston on 6 Oct. 2011

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4 out of 5

Cheerful staff, pleasant atmosphere, but in the middle of nowhere

Overnighting before a flight out of Dorval, this was a good hotel, with good value for money, and an excellent shuttle service to the airport. It's relatively new, with an excellent bar and breakfast and helpful, positive staff. On the downside, if you have a few hours to kill, there's nothing around here but highways...nowhere to walk, nowhere to shop. But for what it offers, at the price, it's clean, efficient and good value.

Posted by on 5 Oct. 2011

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5 out of 5
Great stay following return flight. Bed was comfortable and room was quiet. The staff at the on site restaurant were amazing and so was the food for dinner and breakfast. We would definitely stay again.

Posted by on 9 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Leila

We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

5 out of 5

For the price you cannot beat it.

It’s perfect for its price range don’t expect to be at the Plaza Hotel don’t expect to be in Montreal city center or old Montreal in 10 minutes it’s a drive, As stated you can’t beat it for its price range.

Posted by , from Bronx, New York on 30 May 2018

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Comment from Hotel Management

21 Jun. 2018 by Leila

We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

2 out of 5

Sold a Bill of Goods, Hotel Didn't Deliver

Pros: Hotel furnishings are trendy and comfortable. Room was very clean.
Cons: Front desk staff were rude with no customer service skills and very unwilling to help with services offered by the hotel such as shuttle to airport.
Location: Close to the airport.
Hotel advertises free long term parking and shuutle service to airport. No where on the booking page does it state that both parking and shuttle must be reserved at time of booking because spots for both are very, very limited. When I pointed out I was sold a false bill of goods, the hotel refused to refund my money so I could make a reservation somewhere else because my reservation was nonrefundable for cancellation purposes. The women at the front desk were condescending and unwilling to help us; they didn't even try to come up with a creative solution for us. As we spoke with other guests staying at the hotel, we discovered there were many of us in the same situation and the hotel made no effort to deliver the services sold to us. There other reputable hotels near the airport, stay anywhere but at the Novotel!

Posted by , from Norwood, NY on 18 Mar. 2018

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5 out of 5

Novotel aeroport

Hotel was an unreal experience. Everything was convienent and all staff was polite as can be. We will be back

Posted by on 5 Sep. 2016

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Comment from Hotel Management

10 Sep. 2016 by Front Office Manager

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

3 out of 5

Reasonable priced hotel with shuttle to airport

Pros: Overall clean and fairly priced.
Cons: Add a comp breakfast
Location: Pretty good location in relation to airport. Didn't do any sightseeing from the hotel.
Airport shuttle available 24 hours and about 10-15 minutes from airport. Nice clean hotel and reasonably priced for being near airport. Clean restaurant, reasonable prices but hardly anyone was using it? No complimentary breakfast. Clean rooms with comfortable mattress. Effective air conditioning - wall unit. If flying back to the USA allow plenty of time at the airport.

Posted by , from Oregon on 16 Aug. 2015

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4 out of 5

Nice hotel close the airport

Everything went okay except that one day they forgot To change the towels and pillowcases

Posted by , from Miami FL on 2 Jul. 2015

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2 out of 5

TRIP TO MONTREAL

MY EXPERIENCE WITH THIS HOTEL WAS HORRIBLE. TO MAKE MATTERS WORST, THE ONLY ROOM AVAILIBLE WAS FITTED FOR HANDICAP PERSONS ONLY. UNDERSTAND THAT I HAVE NO ISSUE WITH HANDICAP PEOPLE, BUT THAT'S NOT WHAT I PURCHASED. I WAS INFORMED BY HOTEL REPS THAT 20% PLUS OF THERE ROOMS ARE THIS WAY... CONSIDER WHEN BOOKING... CHECK OUT THE NEXT DAY....

Posted by , from ATLANTA GA on 23 Sep. 2014

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Comment from Hotel Management

28 Sep. 2014 by

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leslie Major General Manager Novotel Montréal Aéroport

Renovations + Closures

The property will be renovating from 05 August 2019 to 11 August 2019 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Novotel Montreal Aeroport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Novotel Montreal Aeroport. A roundtrip airport shuttle (available 24 hours) and a train station pick-up service are free. Free self parking is available. This 4-star Montreal hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) (9.6 km / 6 mi)
  • Train station: Montreal Sunnybrooke Station (4.4 km / 2.7 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Novotel Montreal Aeroport offers 120 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Novotel Trio - This restaurant serves breakfast, lunch, and dinner.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Guests should notify this property in advance of their anticipated arrival time. Please contact the property using the information on the reservation confirmation received after booking.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.

Pets

  • Pets are welcome and stay free

Policies

Onsite parking is only available for the duration of the guest's stay. Extended parking is not available. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • Cash or credit card deposit required

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 17.95 for adults and CAD 0 for children (approximately)
  • Late check-out fee: CAD 40 (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Novotel Montreal Aeroport offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.