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"Excellent hotel, very friendly staff, awesome location. " More

By a verified traveller on Tue 03 Sep 2019

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Hotel Description

4.5-star luxury hotel near Times Square

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Broadway. Bryant Park and New York Public Library are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. Express check-out, dry cleaning, and luggage storage are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 168 guestrooms also offer free WiFi and iPod docks. Other amenities include flat-screen TVs, minibars, and in-room massages.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$151* Per night/room 1 Mar. - 2 Mar.

City View Alcove

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royalton Hotel ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Royalton Hotel

Everyone (7) Couples (1) Family (1)
5 out of 5
Excellent hotel, very friendly staff, awesome location.

Posted by on 3 Sep. 2019

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Comment from Hotel Management

6 Sep. 2019 by Jenelle Gonzalez

Thank you kindly for your lovely review! We are elated to hear we were able to meet your expectations. We look forward to welcoming you back to The Royalton again soon. Have a wonderful weekend.

5 out of 5
I was unhappy with the check-in in so far as they wanted an additional $34 in addition to what I paid you. I DO NOT BELIEVE I SHOULD ANY MORE THAN WHAT YOU CHARGED ME!!! At the very least, I should have been notified of this BEFORE the bought the room!!!!

Posted by on 7 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Julieana

Good evening, Thank you for the great review. We are happy to know that you enjoyed your stay with us. We do, however, apologize that you were unaware of our facility fees. We try to be as transparent as possible, and our third party sites note our fees under their "Need to know" sector of the page. Please let us know if there is anything else we may assist with. Thank you for staying with us, and we hope to welcome your return in the future.

1 out of 5

Posted by on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Julieana

Good morning, I would like to sincerely apologize for any inconveniences you experienced during your stay. Please contact us at your earliest convenience so we may gather the details that reflect on your feedback. I would love to request for you to return to our hotel for a more positive experience.

4 out of 5

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Julieana

Good evening, Thank you for a lovely review. We appreciate you taking the time to complete the survey, and for allowing us an opportunity to service you. We hope to host you again soon.

5 out of 5
I got royal treatment at the Royalton! The entire staff is extraordinary--no exception!

Posted by on 5 Mar. 2019

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Comment from Hotel Management

16 Apr. 2019 by Julieana

Thank you for the amazing review! We are so glad that your stay was extraordinary, and I am excited to share this with the rest of my team. Thank you for choosing the Royalton for your last stay, and we hope to service you again in the future.

4 out of 5

Posted by on 2 Jan. 2019

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4 out of 5
Expected room to look like picture on website. Did not. Also no breakfast in restaurant or room service on Saturday morning. Comfortable bed.

Posted by on 28 Oct. 2018

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2 out of 5

Needs makeover

Location: Location is convenient but Id stay elsewhere .
Being a New Yorker,I am familiar with the popularity of The Royalton (many moons ago) as I used to have my business guests stay there and once I moved to Southern Ct and don't want to make the trip home at night,I occasionally stay at the Royalton.But the freshness and cleanliness is gone. Over the last couple of years I've noticed the rooms deteriorating but during my stay this last time the carpet was so dirty and sticky that I was absolutely sickened and had to put my shoes on every time I walked around. This is just not acceptable.In addition ,the air conditioner was extremely loud, so it was difficult to sleep.I don't enjoy writing a negative review but I felt it was warranted this time.

Posted by , from Connecticut on 17 Jul. 2017

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5 out of 5

Terrific in almost every way

Pros: Location
Cons: A bit brighter lighting or more contrast so that navigating the hallways is easier.
Location: Fabulous location: easy walking distance to Bryant Park, 5th Avenue, and Times Square. Hope on the bus at 5th Avenue to go to museums uptown.
The Royalton is a great hotel ... wonderful staff, excellent location, and nice amenities. The only reason I don't give it all 5s is that for those of us with low light/vision problems the hotel's darkness makes navigating the hallways (and the guest room) a bit challenging. The first day we were there, for example, we totally missed the elevators as everything is black on black. Overall, no real complaints.

Posted by , from New York on 2 Nov. 2015

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Comment from Hotel Management

23 Jan. 2017 by Aleksandar M. Guest Experience Manager

Hello Upstarter, I know it's been a while but thanks for your feedback and for staying with us here at Royalton ! Don't be a stranger, we would be glad if you visit us again in the near future. Best and cheers, Aleksandar M.

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2600 square feet (242 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Royalton Hotel. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 168 guestrooms or units
  • 16 levels
  • 2 dining venues
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.8 km / 17.3 mi)
  • Train station: New York Grand Central Terminal Station (1.1 km / 0.7 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Royalton Hotel offers 168 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Forty Four - This restaurant serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Ozoku - This sushi bar specializes in sushi and serves dinner and light fare. Happy hour is offered. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 200 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 26 per person (approximately)
  • Valet parking fee: USD 65 per day
  • Pet fee: USD 200 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/New-York-Hotels-Royalton-Hotel.h8989-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.