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4.2 out of 5

"Very nice experience " More

By a verified traveller on Mon 27 Jun 2022

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Hotel Description

5-star luxury hotel near Broadway

City center stay

At this Manhattan hotel, you'll be well placed to visit Carnegie Hall and Broadway Theatre, both steps away. Broadway and Central Park are also within half a mile (1 km).

Free breakfast

This hotel features a 24-hour gym and a rooftop terrace. Business travelers can take advantage of the 24-hour business center. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $305* Per night/room 31 Mar. - 1 Apr.

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

WestHouse New York ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for WestHouse New York

Everyone (4) Family (2)
5 out of 5
Very nice experience

Posted by on 27 Jun. 2022

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Comment from Hotel Management

30 Jun. 2022 by Q

We truly value your feedback and can't wait to have you return!

5 out of 5
Great

Posted by on 21 Dec. 2021

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Comment from Hotel Management

31 Dec. 2021 by Westhouse New York CityTeam

Dear Misty, Thank you for the feedback.

3 out of 5

Just OK

The rooms are very dim. There's very little light. The only place you can read the paper is in the bathroom. The concierge sent us to Benoit's which was awful---D-. The food was bland and not fresh. The only thing edible was the bread.

Posted by , from IL on 28 Aug. 2018

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3 out of 5

Hidden “residency charge”

Westhouse is a decent hotel. My room was nice. The bathroom was so small however that the door would not open all the way because it hit the toilet. My main objection is that they charge you a $47 plus taxes Residency Fee. That covers the evening happy hour (cheap wine and beer and cheese) and the morning breakfast buffet (rubbery scrambled eggs, bacon, chicken sausage, soggy fried potato cubes, stale bagels etc). You have no option. The breakfast is in no way worth $47. This is a rip-off. And this charge does not show up when you are booking your room on line. So increase the nightly cost by $50.

Posted by , from Denver on 21 Jul. 2018

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5 out of 5
Great location and courteous service! We enjoyed the convenient and wonderful breakfast each morning.

Posted by , from Illinois on 29 May 2018

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4 out of 5
Love the hotel. The rooms are small, but it's NYC and we don't spend much time in our room. Good bed and good amenities (breakfast and an evening 'snack') with pleasant and professional employees. We've been there many times and we'll be back, but not with kids (because of the room size). I would not describe this as a family friendly hotel and it is clearly intended for adults (alcohol, restrictions on munchkins).

Posted by , from San Diego on 4 Apr. 2018

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Property Features

There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A 24-hour health club, a rooftop terrace, and a library are also featured at the luxury WestHouse New York. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Grand Central - 42 St. Station (1.9 km / 1.2 mi)
  • Metro station: 57 St. - 7 Av Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

WestHouse New York offers 172 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 46-inch LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

The Terrace Lounge - This buffet restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests should notify this property in advance of their anticipated arrival time.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55 per person, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45 per night
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • WestHouse
  • WestHouse Hotel
  • WestHouse Hotel New York
  • WestHouse New York
  • WestHouse New York Hotel
  • WestHouse New York Hotel
  • WestHouse New York New York
  • WestHouse New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.