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"The outside looks old and not kept up. The inside is a bit musky and needs a deep cleaning. Yet, the rooms are starting to get remodeled so they are t
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Deluxe Room, 1 King Bed with Sofa bed, Non Smoking
Bed Count1 King BedMaximum Occupancy
3 Max
Room, 2 Double Beds, Accessible, Non Smoking
Bed Count2 Full BedsMaximum Occupancy
5 Max
Howard Johnson by Wyndham Newburgh/West Point ratings based on 25 Verified Reviews
Review Summary
2.6
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Howard Johnson by Wyndham Newburgh/West Point
Everyone (11)Couples (3)Family (8)
2 out of 5
The facility was very run-down and outdated. There was no elevator. We are elderly disabled persons and were given a room on the second floor so no elevator was a definite problem . We had rented two rooms. In one room the door to the bathroom could not be closed. In the other room the toilet seat had fallen off. There were no cups or gasses in the room which is usually standard. We had to go to the desk to get some. There was no ice bucket. Again we had to go to the desk to get one. There were large visible patches on all the hallway walls. Very shabby. On a positive note - the desk manager who checked us in was very friendly and helpful.
Posted by allan on 8 Oct. 2023
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Comment from Hotel Management
11 Oct. 2023
by Howard Johnson
Dear Allan,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.
5 out of 5
Posted by John on 7 Oct. 2023
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Comment from Hotel Management
4 Nov. 2023
by Hojo team
Dear John,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely
4 out of 5
The outside looks old and not kept up. The inside is a bit musky and needs a deep cleaning. Yet, the rooms are starting to get remodeled so they are trying to get the place more inviting to stay and better. For the price, and the accomodations I received. It's worth coming back.
Posted by Marianne on 15 May 2023
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Comment from Hotel Management
31 May 2023
by Howard Johnson
Dear Marianne, Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back. We pride ourselves here on creating a memorable and positive experience for each and every one of our guests. Should your travels ever bring you back to the Newburgh, give us a call so that we may better assist you.
3 out of 5
People were outside in their cars for long periods of time. Sketchy. Staff was friendly, Rooms were fine.
Posted by Richard on 4 Nov. 2022
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Comment from Hotel Management
23 Feb. 2023
by Management
Dear Richard,Thank you for your wonderful review. We appreciate our guests taking the time to let us know how we are doing, and use their feedback to improve our guest experience when they are at our hotel. We look forward to welcoming you back when you are in the area again.
1 out of 5
Nothing worked in the first room. They moved me to another room, where the plumbing was backed up in the sinks. The place stunk and was dingy. The two people behind the desk were very nice. We left and didn’t even spend the night
Posted by David on 16 Oct. 2022
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Comment from Hotel Management
17 Oct. 2022
by Management
Dear David, Thank you for your feedback, we understand that our facility did not meet your expectations and we deeply apologize for any inconveniences you experienced. Your kind remarks are being shared with our staff. Your concerns has been noted, we are working to resolve these issues!
4 out of 5
It’s summer time but seems like the pool is closed. Could definitely use a new carpet in the hallway. Staff was great except for was in the area a little early but couldn’t check in till three oclock
Posted by Marcello on 7 Aug. 2022
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Comment from Hotel Management
30 Jun. 2023
by Guest Service
Dear Marcello,Thank you for your feedback, we understand that our facility did not meet your expectations and we deeply apologize for any inconveniences you experienced. Your concerns has been noted, we are working to resolve these issues!
2 out of 5
I travel a lot for business but not one to review or complain but have to add a review for this Howard Johnson hotel. I understand the hotel cost was much less than others close by so the cost is great but the hotel is way outdated. The lobby and halls were definitely not appealing but the room and bathroom were pretty clean so that is definitely worth it. The bed was comfy but pillows were awful. Overall, the hotel is fine, you get what you pay for but the biggest issue was the check-in process and woman at the front desk. Or should I say not at the front desk. It was Thanksgiving night and maybe she was expecting a quiet evening but she was away from the front desk for 45 minutes. Despite nthe sign she left to call or text if waiting, she did not answer or return to check me in for 45 minutes. And when she returned to the front desk, she was totally nasty. I assume I interrupted her dinner. Aside from her being nasty, the hotel was ok but for the price, not sure you can do much better.
Posted by Barry on 28 Nov. 2021
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Comment from Hotel Management
28 Nov. 2021
by Howard Johnson Hotel
Thank you for your feedback, we are very sorry to hear you did not enjoy your experience at our facility. We deeply apologize for the inconvenience and unpleasant encounter you had with one of our front desk staff. Your concerns have been noted and we are working to resolve them!
4 out of 5
Posted by Terry on 4 Oct. 2021
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Comment from Hotel Management
1 May 2022
by ANDRE.B
Dear Terry,
Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us !
1 out of 5
The bed linen was dirty felt itching and biting from bed . I asked for clean linen they offered no assistance.
Posted by Donald on 4 Oct. 2021
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Comment from Hotel Management
19 Oct. 2021
by Howard Johnson Hotel
Thank you for your feedback, we are very sorry our facility did not meet your expectations. We have noted your comments and are working to resolve them.
1 out of 5
Posted by Jesse on 2 Aug. 2021
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Comment from Hotel Management
17 Oct. 2022
by Management
Dear Jesse,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
