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Arkana 9 by Grupo Amber

3.0 star property
3-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Arkana 9 by Grupo Amber

Outdoor pool, pool umbrellas, sun loungers
Property amenity
Property entrance
Staircase
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪11 min walk‬
  • Mamitas Beach
    ‪13 min walk‬
  • Playa del Carmen Main Beach
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

Suite

Suite

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Playa del Carmen

Zazil-ha stay.Within a 15-minute walk of this Zazil-ha hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Mamitas Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 11 min walk - 1.0 km
  • Mamitas Beach - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 14 min walk - 1.2 km
  • Central Square - 18 min walk - 1.5 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Los de Carnitas "El Tío - ‬3 min walk
  • ‪La Birria - ‬3 min walk
  • ‪La Pista Musical - ‬6 min walk
  • ‪Tacos de Cecina Yecapixtla - ‬6 min walk
  • ‪La Bamba Jarocha - ‬4 min walk

About this property

Arkana 9 by Grupo Amber

3-star hotel near Quinta Avenida
Arkana 9 by Grupo Amber offers its guests an outdoor pool and pool umbrellas. WiFi is free in public spaces.

This 3-star Playa del Carmen hotel is smoke free.

  • 8 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • No smoking on site
Arkana 9 by Grupo Amber offers 8 accommodations with air conditioning. Televisions come with digital channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brent

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021

10/10 Excellent

JG811, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021

4/10 Poor

Greg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020