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"The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the ro ... " More

By a verified traveller on Tue 18 Jun 2019

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Hotel Description

3.5-star hotel near Quinta Avenida

Close to the beach

Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach Club are also within 2 miles (3 km).

Health club, terrace

This hotel features a swim-up bar, a bar/lounge, and an outdoor pool. Enjoy the health club and perks like free self parking and free WiFi. A terrace, a garden, and a snack bar/deli are also on offer.

Free WiFi, LED TVs

The 77 soundproofed guestrooms offer free WiFi and room service. LED TVs, premium bedding, and hair dryers are also available.

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Family Room (3 Adults and 1 child)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (5 Adults and 1 Child)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room (2 Adults and 2 children)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (3 Adults)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Family Room (4 Adults)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Eurostars Hacienda Vista Real Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Eurostars Hacienda Vista Real Hotel

Family (2)
3 out of 5
The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the room didn’t flush very good and every time I went to the front office to get someone to come and help us because at one point it completely clogged, they said “Yeah I’ll send someone but no one ever came!” Very disappointing!

Posted by on 18 Jun. 2019

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Property Features

Eurostars Hacienda Vista Real Hotel offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Eurostars Hacienda Vista Real Hotel. Self parking is free. This 3.5-star Playa del Carmen hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2004
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58 km / 36 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining
  • LED television
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Eurostars Hacienda Vista Real Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eurostars Hacienda
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Hotel Hotel Playa del Carmen

You should know

  • Pool access available from 7 AM to 8 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.