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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
3-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Outdoor pool
Family Room
Lobby
Breakfast and lunch served
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Room options

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free WiFi

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Economy Studio

Economy Studio

Economy Studio

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

XXX Family Suites

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds
  • Free WiFi

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About the area

Playa del Carmen

Heart of Playa del Carmen.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. 3D Museum of Wonders and Chabad Playa del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Mamitas Beach - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪El Charco De Las Ranas Grill - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Busher Cocdril's Playa - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

3-star hotel near Quinta Avenida
Hotel Maya Turquesa - Playa del Carmen offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Maya Turquesa - Playa del Carmen.

This 3-star Playa del Carmen hotel is smoke free.

  • 40 guestrooms or units
  • 4 levels
  • 3 buildings
  • Breakfast available (free)
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • No smoking on site
  • Dining venue
Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with safes and ceiling fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Maya Turquesa - Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 10:00 AM to 10 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Maya Turquesa

Hotel Maya Turquesa Playa del Carmen

Maya Turquesa

Maya Turquesa Playa del Carmen

Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico

Maya Turquesa Playa l Carmen

Hotel Maya Turquesa

Maya Turquesa Carmen Carmen

Hotel Maya Turquesa Playa del Carmen

Hotel Maya Turquesa 50 Metros 5TH AV

Hotel Maya Turquesa - Playa del Carmen Hotel

Hotel Maya Turquesa - Playa del Carmen Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is Hotel Maya Turquesa - Playa del Carmen to the airport?

Hotel Maya Turquesa - Playa del Carmen is 21.1 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Maya Turquesa - Playa del Carmen?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Maya Turquesa - Playa del Carmen on Jun 27, 2026 start from CA $34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Maya Turquesa - Playa del Carmen have an airport shuttle?

Airport shuttle services are not available at Hotel Maya Turquesa - Playa del Carmen.

How close is Hotel Maya Turquesa - Playa del Carmen to the beach?

This hotel is a short 7-minute walk from Playa del Carmen Main Beach and 9-minute walk from Playacar Beach. Don't forget your sunscreen!

Does Hotel Maya Turquesa - Playa del Carmen offer free breakfast?

Hotel Maya Turquesa - Playa del Carmen offers free self-serve breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotel Maya Turquesa - Playa del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min walk) is nearby.

What time is check-in at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in.

Is there free parking at Hotel Maya Turquesa - Playa del Carmen?

Free parking is not available at this hotel.

Does Hotel Maya Turquesa - Playa del Carmen have a pool?

Hotel Maya Turquesa - Playa del Carmen features an outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 10 PM.

Does Hotel Maya Turquesa - Playa del Carmen have a restaurant?

Hotel Maya Turquesa - Playa del Carmen is home to Epazzote, which features international cuisine and light fare.

Does Hotel Maya Turquesa - Playa del Carmen have a spa?

There are no spa services available at this hotel.

How close is Hotel Maya Turquesa - Playa del Carmen to downtown Playa del Carmen?

Hotel Maya Turquesa - Playa del Carmen is 0.2 mi away from Playa del Carmen.

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 88 out of 343 reviews
Rating 8 - Good. 89 out of 343 reviews
Rating 6 - Okay. 62 out of 343 reviews
Rating 4 - Poor. 36 out of 343 reviews
Rating 2 - Terrible. 68 out of 343 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Misael

Travelled with group
Liked: Cleanliness
The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.
Stayed 6 nights in Jan 2026

2/10 Terrible

Rita

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

2/10 Terrible

Andrew

Disliked: Amenities, property conditions & facilities
The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Stayed 5 nights in Dec 2025

6/10 Okay

Anacelia

Travelled with family
Disliked: Cleanliness, amenities
Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Stayed 4 nights in Dec 2025

2/10 Terrible

Sochilt

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Stayed 2 nights in Dec 2025

2/10 Terrible

Sara Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
Stayed 5 nights in Dec 2025

8/10 Good

Andrey R, Vancouver

Travelled with family
Liked: Cleanliness
No English language speaking staff ,
Stayed 14 nights in Dec 2025

2/10 Terrible

Lorenzo

Poor
Stayed 3 nights in Oct 2025

8/10 Good

Eric

Stayed 3 nights in Jun 2025

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Phillip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

8/10 Good

Danita Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

8/10 Good

Santiago Alejandro Gomez

Travelled with family
Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Stayed 2 nights in Dec 2024

4/10 Poor

Celia

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Stayed 7 nights in Dec 2024

8/10 Good

Andrey, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at night, people walk around until 5:00 in the morning and yell all night.
Stayed 12 nights in Nov 2024

8/10 Good

robert c, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

6/10 Okay

juan casas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Stayed 2 nights in Oct 2024

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024