Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal

Choose dates to view prices

Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
All-inclusive
Parking included
Free WiFi

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪3 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪9 min walk‬
Place, Playacar Golf Club
‪3 min drive‬

Room options

Jr Suite Hacienda

Good

Garden view
36 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
Free WiFi

Riviera Family King Junior Suite

Very good

53 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Double Bunk Bed
Free WiFi

Riviera Family Queen Junior Suite

Very good

52 sq m
1 bedroom
Sleeps 5
2 Double Beds and 1 Double Sofa Bed
Free WiFi

Hacienda One Bedroom Suite

Good

Garden view
73 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed
Free WiFi

Select Ocean Front Adults only

Very good

Ocean view
30 sq m
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Select Superior Adults Only

Good

Garden view
31 sq m
Sleeps 2
2 Queen Beds OR 1 King Bed
Free WiFi

Platinum King Junior Suite

Garden view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Platinum King Junior Suite Ocean Front

Ocean view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Platinum King Master Suite

Garden view
50 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed
Free WiFi

Platinum King Master Suite Ocean Front

Ocean view
50 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed
Free WiFi

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

Playacar Beach - 3 min walk - 0.3 km
Piste Cyclable sur Paseo Xaman-Ha - 9 min walk - 0.8 km
Mahi Golf Course - 19 min walk - 1.6 km
Playacar Golf Club - 3 min drive - 1.8 km
Mayan Ruins of Playacar - 4 min drive - 2.2 km

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪rosa roja - ‬10 min walk
‪Viva Wyndham Maya - ‬14 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
‪Cupcake Cafe - ‬1 min walk
‪Festival Grand Buffet - ‬2 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

819 guestrooms or units

3 levels

7 buildings

9 dining venues

3 bars by the pool

2 swim-up bars

6 bars or lounges

Meeting rooms

Built in 2004

Nightclub

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
All-inclusive
Spa
Free WiFi

CA $307 total

includes taxes & fees

May 25 - May 26

Property amenities

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Nightclub
Personal motorized watercraft
Pickleball
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Tennis
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Room amenities

Entertainment

42-inch flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

How close is Sandos Playacar All Inclusive to the airport?

Sandos Playacar All Inclusive is 20.3 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on May 29, 2026 start from CA $324, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sandos Playacar All Inclusive have an airport shuttle?

Sandos Playacar All Inclusive offers an airport shuttle 24 hours a day, for a charge of MXN 2100 per person, one way.

How close is Sandos Playacar All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Playacar All Inclusive offer free breakfast?

Sandos Playacar All Inclusive does not offer free breakfast.

Is there a casino at Sandos Playacar All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Playacar All Inclusive?

This property offers free self parking.

Does Sandos Playacar All Inclusive have a pool?

Sandos Playacar All Inclusive features 8 outdoor pools and a children's pool.

Does Sandos Playacar All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Playacar All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy facials, body wraps, and reflexology.

How close is Sandos Playacar All Inclusive to downtown Playa del Carmen?

Sandos Playacar All Inclusive is 2.3 mi away from Playa del Carmen.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6/10 Okay

Kristen

Feb 20, 2026

Stayed 5 nights in Feb 2026

8/10 Good

Lori

Travelled with family and small children

Feb 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

What really made the trip was the personal treatment and service from MELLISA, MARIA , and MAR.Tho I had no personal contact with Zyanya she did facilitate some of our bookings for the restaurants. I had left my iPad in a taxi when we came from the airport and Maria got me in touch with the right people and translated for me so I was able to get it back quite easily. The girls facilitated our bookings for the restaurants also helped sort out restaurant mishaps for our party of 12 ! A big thank you to them! It was always a pleasure to see and be greeted by them in the lobby and on the paths! We enjoyed the pools, slides, and entertainment. I especially loved the coffee bar!

Stayed 7 nights in Feb 2026

10/10 Excellent

Justin

Feb 20, 2026

Really excellent resort overall.

Stayed 6 nights in Feb 2026

10/10 Excellent

David James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

Feb 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms,staff was great. Our personal Expedia guest services went above and beyond. Stage shows were very good. Food was good. The layout was ok but the grounds were beautiful

Stayed 10 nights in Feb 2026

6/10 Okay

Morgan

Travelled with family and small children

Feb 19, 2026

Liked: Property conditions & facilities

Disliked: Amenities

Room - The room was in good condition. It was a little dirty in places but nothing too serious. They did not restock anything the whole time we were there. There was also not any snacks in the room, which was wierd Staff - It was not the best service I have ever had. The only people that seemed attentive were the people trying to sell you something. I only got a cocktail waitress to bring us drinks twice the whole time we were there.The staff at the restaurants refused to work with us. Resort - This resort is gigantic, if you don't want to walk miles upon miles a day, don't go here. Restauraunts - This was the worst part of our trip. It was absolutely impossible to get reservations for any of the restaraunts the whole time we were there. We were forced to eat the buffet. We finally got into a restauraunt by a fluke and they were not accomodating at all. We had two extra people in our party and they would not let them eat with us, they said they were full. The entire meal all the tables around us were completely empty. So for one, they could have eaten with us. But also, why is every single restaurant booked up every night when they are half empty? I am also used to resorts that have multiple bar and food options throughout the day. I was very very disappointed in this resort. Beach - Honestly , this was the only thing I liked about this resort. The beach is by far and away the best beach I have every seen in Mexico. It was gorgeous, clear water, white sand. Loved it.

Stayed 4 nights in Feb 2026

10/10 Excellent

Steven Charles

Travelled with group

Feb 19, 2026

Liked: Cleanliness, property conditions & facilities

The resort had absolutely the best helpful and courteous staff for a large well run resort. Zyanya, Mar, Melisa, and especially Maria, were stand out rock stars in making our guest experience top notch. They went above and beyond to help us have the best possible vacation.

Stayed 10 nights in Jan 2026

8/10 Good

Jun

Travelled with family and small children

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great responsive staff. Decent sit down restaurants. Clean spacious rooms in the Haciendas. Amenities like hot tub and backyard pool added convenience for family with kids.

Stayed 7 nights in Feb 2026

10/10 Excellent

Jason c

Travelled with partner

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was wonderful. Service is great. Food is excellent. Our room was clean and and the grounds were kept up very nice. Everyone is very friendly and courteous. Beach is great. Love the place. Will stay again:)

Stayed 7 nights in Jan 2026

8/10 Good

Michael Brayden

Travelled with partner

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was spotless when we checked in. Housekeeping was so so, it felt like half the room was cleaned each day. The resort is massive. Only draw back is the different level bracelets. There are a lot of areas one select people can go in.

Stayed 7 nights in Feb 2026

6/10 Okay

Natasha

Feb 15, 2026

Disliked: Amenities

We paid extra to have adults only and found very little amenities catering to adults only. Our room was surrounded by kids. If you want the best option you’ll have to pay even more for the elite status. On top of this, for the price we paid, our room was dated. Then, we were constantly locked out due to a faulty door knob. And our safe always glitched. The al a carte restaurants were ok. Two that we had were great one not so much. The property is very spaced out. For the size of the property there should be more options for meals. And it would be nice to see the meals changing at the buffet. It was the same food all the time. Food was sub par.

Stayed 7 nights in Feb 2026

8/10 Good

Michael A, Oaklyn

Travelled with family

Feb 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

I just want to thank the Sandos Expedia Guest Experience Team, who went above and beyond to make sure my family had a wonderful and special time at the resort! Mel, Mar, Maria and Zyanya helped with our dinner reservations, resort amenities, and also made sure both my wife and daughter had fantastic birthdays!!! I highly recommend seeking out their help when you are at the resort!!!! Thanks again ladies!!!!

Stayed 6 nights in Jan 2026

6/10 Okay

Stephen

Feb 12, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Food wasnt always available and legnthy waits for room service. I was not made aware of or given an orientation to all the benefits of my elite braclet.

Stayed 3 nights in Feb 2026

10/10 Excellent

anita

Travelled with partner, Travelled with group

Feb 12, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort was lovely, but standout for us was the beautiful surprise of the Expedia Guest Experience Team; staff of Sandos Playacar, but dedicated to making us feel welcome, and ensuring we had the very best time during our stay. Thank you to Melisa, Zyanya, Majo/Maria, And Mariana for all that you did, from the welcome message before we arrived (and daily!) to ensuring we had reservations at specialty restaurants at a time that worked for us. YOU made our stay special! I had no idea such a team existed, and have not encountered one at other resorts, but heads up to anyone considering booking through Expedia: this team, at this resort, will elevate your stay and make it even more memorable.

Early morning beach time, adult section. Always plenty of chairs!

Stayed 5 nights in Feb 2026

8/10 Good

Margaret

Travelled with partner

Feb 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

My Husband and I went to this resort in the first week of February 25. Celebrating an anniversary. We stayed in building one near the beach. We didn’t have a view of the ocean but the forest outside of our deck was lovely to look at and gave us privacy. This is an older building. They need updated lighting, electrical outlets, and some color. But otherwise comfortable. It was a nice size hotel room which fit our needs. As part of our Expedia experience, we were treated very well and had meals in the à la carte restaurants at six of our seven nights. Our two favourites were the Italian and the Mexican. The French would be third to those. I would not repeat the Argentinian visit. This resort has so much to offer and not enough character. Space here to cover it all, but I would say that by using Expedia we had an amazing trip. the staff were incredible in the resort and we were never devoid of something to do places to eat and beauty all around. The beach is amazing. We especially enjoyed our stop at the coffee café and the Mexican burrito taco spot beside it. We don’t typically think of going back to a place afterwards because we like to change things up, but we would definitely take the family to this resort.

Stayed 7 nights in Jan 2026

10/10 Excellent

Dale Keith

Travelled with group

Feb 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our Expedia representatives that we met (Maria mainly, but Melisa also assisted)) were truly amazing. Maria was constantly checking in to attend to our needs and we have had representation before but not quite like this. Maria, you went above and beyond

Stayed 10 nights in Jan 2026

10/10 Excellent

Andrew

Feb 5, 2026

Liked: Cleanliness, staff & service, amenities

The room was clean, the staff were amazing. The Expedia guest service team was great and made sure we got everything we needed.

Stayed 3 nights in Feb 2026

4/10 Poor

Sabrina

Travelled with family, Travelled with family and small children

Feb 4, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Was so super disappointed with our stay at Sandos. Ran into issue after issue...no water pressure....no hot water... terrible food...upselling at EVERY chance they got...we ran into so many hiccups our family got to a point where we had to laugh at it. Most staff act put out when requesting anything.... will never be back to Sandos. Please take my advice and stay elsewhere- spend your money elsewhere.

Stayed 5 nights in Jan 2026

2/10 Terrible

Kamrul, West Babylon

Travelled with family

Feb 4, 2026

This was, without question, the worst vacation I have ever experienced. We were completely misled by Expedia’s website regarding the resort’s specialty restaurants. What was advertised simply did not exist in reality. The only option available throughout our stay was the basic buffet, as specialty restaurants were never available. This experience was a total letdown and far from what we paid for or were promised. I feel deceived and deeply disappointed. I am requesting a full refund, and I would never recommend this resort or booking to anyone.

Stayed 6 nights in Jan 2026

10/10 Excellent

Jean

Feb 2, 2026

Stayed 5 nights in Jan 2026

2/10 Terrible

NUSRAT

Feb 2, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

All inclusive is incorrect. Never went to a hotel that did not automatically provide body wash shampoo , other toiletries. The bathroom water had an odor from day 1. My daughter kept gagging when brushing her teeth so we had to switch to filtered water. Weirdly our friend’s bathroom water was fine. We went solely here to celebrate my daughter’s birthday and were not allowed entry at the restaurant due to being 35 minutes late. This was due to staff’s lack of knowledge as to location of restaurant and poor communication and instructions on direction. Went around in circles for an hour to lobby and back just to realize it was a 5 minutes late walk from the hotel! No clear directions on the resort or from staff. False advertising regarding 12 restaurants being available. Only 5. And you cannot pre-reserve before your stay. However once we got there, no reservations available! Airport shuttle from the hotel felt like a scam. We went to the hotel from airport and paid $130. So, after discussion with front desk Expedia team and clearly saying that we needed to go to TQO (tulum international) airport. We set off. Noting through our drive that the sign to tulum is in one direction and we’re we’re going to where the signs pointed to Cancun. And then scammed into paying “discounted $330” dollars. Then he charged us 10% extra mandatory fees at airport. The resort is NOT FAMILY friendly if going with children under 7

Stayed 6 nights in Jan 2026

8/10 Good

Shannon

Travelled with family

Jan 31, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were friendly and quickly helped with concerns I had regarding access to volleyball for pool and dinner reservations. It would have been even better if there was pool equipment at the family pool towel hut - volleyball, Frisbee, floating rings. The family area is quite far from the beach and it is not practical to go there to get pool toys. We weren't able to book our dinner reservations as the app said everything was full. I appreciate that staff helped to get us booked in, however the restaurants weren't full so I'm not sure why we couldn't book ourselves. Thank you.

Stayed 6 nights in Jan 2026

10/10 Excellent

john

Jan 27, 2026

expedia staff were amazing , best service provider we have had in 15 yrs , milia , ma

Stayed 10 nights in Jan 2026

8/10 Good

Jamie

Travelled with family and small children, Travelled with group

Jan 27, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Loved the amenities- pools, bars, waterparks for the kids, the food was delicious!!! Staff were very friendly as well.

Stayed 6 nights in Jan 2026

8/10 Good

Tracey

Travelled with family, Travelled with family and small children

Jan 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Despite one female employee with a bad attitude (serving the brazilian breakfast buffet and riviera blue lunch snack area ), the rest of the staff in this resort were kind, courteous, and happy to help. The rooms were clean, except for the jetted tub which needs attention. The buffet food was amazing! A la cartes were very hard to get into. They need a better system so that pre bookings cannot be made in advance. It's not acceptable to come to a resort for one week and not be able to get any reservations until the last day of your stay. Guest services was able to help us out immensely with this, but for the general public, don't expect to get many a la carte reservations if your stay is for 7 days. The beach and pools were very nice and clean here, and chairs were always available.

Stayed 7 nights in Jan 2026

10/10 Excellent

kellie, crowheart

Jan 24, 2026

Liked: Cleanliness, property conditions & facilities

The Whole Experience Was Wonderful!! The Resort Was So Beautiful! Absolutely Everyone That Works There Was Soooo Helpful and Nice! The Food Was Great!!! My Family and I had The Best Time! Thank You To Everyone There😁

Stayed 7 nights in Jan 2026

Sandos Playacar All Inclusive

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

View all photos for Riviera Family Queen Junior Suite

Riviera Family Queen Junior Suite

View all photos for Hacienda One Bedroom Suite

Hacienda One Bedroom Suite

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

View all photos for Select Superior Adults Only

Select Superior Adults Only

View all photos for Platinum King Junior Suite

Platinum King Junior Suite

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

View all photos for Platinum King Master Suite

Platinum King Master Suite

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

You may also like

Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Playacar All Inclusive

Similar properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Sandos Playacar All Inclusive Reviews

Reviews

Good

8.2/10

8.0/10

7.6/10

7.6/10

Reviews

6/10 Okay

Kristen

Kristen

8/10 Good

Lori

Lori