4.2 out of 5

"Nice hotel long walks to the beach from rooms. Would like more restaurant options. " More

By a verified traveller on Fri 10 Aug 2018

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar hotel places you within 3 miles (5 km) of Playacar Golf Club and Quinta Avenida. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Balconies, plasma TVs

In addition to plasma TVs with satellite channels, the 819 guestrooms offer free minibar items and balconies. 24-hour room service, coffee/tea makers, and free bottled water are also available.

Select Superior

Bed Count 1 King Bed Maximum Occupancy 3 Max

Jr Suite Hacienda

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Riviera Family King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Riviera Family Queen Junior

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 1 child)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Royal Elite One Bedroom Suite

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Sandos Playacar Beach Resort - All Inclusive ratings based on 111 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Beach Resort - All Inclusive

Everyone (28) Family (7)
3 out of 5
This was my third time at an all inclusive in Mexico and my least favorite resort of the three. That being said it was also the least expensive and for the price probably a good deal. When we checked in we requested to upgrade to gold bracelet so we could get in the adults pool and said we were willing to pay the price, we were told instead we had to go to a 2 hr time share presentation to get the bracelets. This was not how we wanted to spend our first morning in Mexico but did it anyway- if not for this situation I probably would have rated this place a lot higher. The staff was outstanding though, Elena from the spa and David who cleaned the rooms were both incredibly friendly and helpful.

Posted by on 16 Apr. 2018

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Comment from Hotel Management

16 Apr. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your impressions. We are sorry to read that your stay was not what you expected but it is good to know that you did appreciate the attention of some of our staff members. Your comments will be shared with Elena and David. Kind regards,

2 out of 5
The sheets were dirty ac wasnt working good lock didnt work at patio. Beb was hard.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3 out of 5
Edgardo (our concierge) was awesome. He took care of us. Check in: Fairly easy and greeted by Edgardo. Thank goodness we had him to help us. We stayed in the family section. Rooms were average. A/C only had off and on. No way to make it cooler. Not much space for storage. The room shared a door with the suite next to us and we could hear their screaming toddler 4 times a day for 20 minutes each time. The family section USED TO BE at the front of the resort. Now it is at the far rear. Staff was great. Food was decent. 90% of the guests were great. 10% of them let their kids run wild and ruined experiences quickly. Screaming toddlers, kids with water guns shooting you in the face, small kids running in circles around the lobby almost knocking people down. Teen club isn't a teen club. It is parents with their small kids. The seaweed was bad. Not the resorts fault. One day we left and went to Cozumel and bought a day pass at Allegro. It was the most relaxing wonderful day. Their beach was awesome. If you are staying in the family area ask a month in advance to be in a room closer to the beach and on the 2nd or 3rd floor. The 1st is noisy with people always walking by your room. Tips for the resort: Get new music. Playing the same music on a loop all day annoying. I'd rather hear local music than Grease 16 times a day. Hire security or staff to police the family pool. Don't allow water guns. Don't allow small kids to sit at the swim up bar.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2 out of 5
This property did not mention that 1/3 of the facility is adult only. There is also construction going on the grounds. The room was dirty, the curtains were filthy, and the bed was very hard The family area was about a 15 min walk to the beach. The beach area pools were small and the staff in that area was not very friendly. Ran out of items for drinks and there was trash and garbage all over with no staff around picking up. The game room was not fully functional with at least 3 broken games, no staff, no cups for beverages. The food was less than average. Elevators around the lobby were not functioning all the time. Tried to schedule a timeshare visit during check in and really gave no option of not going. When we did not show they called our room 5 times at 8am. We booked for 4 nights and ended up leaving after 2 and took the $$ loss.

Posted by on 15 Mar. 2019

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Comment from Hotel Management

16 Mar. 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations. Your feedback is very important for us. It is a pity to read that your stay was not up to your expectations due to the situations mentioned in your review. Kind regards,

2 out of 5

Posted by on 15 Mar. 2019

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Comment from Hotel Management

29 Apr. 2019 by Warren B

¡Gracias por tomarse el tiempo de compartir su opinion! Lo siento no acercaste a nosotros para atender a su cualquier situacion en el Resort Saludos Cordiales, Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5

Posted by on 11 Mar. 2019

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Comment from Hotel Management

29 Apr. 2019 by Warren B

¡Gracias por darle a Sandos Playacar Beach Resort una calificación tan alta! Estamos muy contentos de que hayas tenido una gran experiencia Siempre a su Servicio! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
Resort is pretty good. Hotel staff is very friendly. For an American, the food seems a little bland and drinks are also not strong. Wait times for dinner can be long due to high demand, so make reservations. The transportstion cart from the rooms to the beach is convenient but can occasionally run behind. Utilize the bikes if planning to venture a little outside the resprt as 5th Avenue is only a few minutes away and is a must see in the area.

Posted by , from West coast, US on 16 Dec. 2018

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Comment from Hotel Management

17 Dec. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your stay in our hotel. We are glad to know you enjoyed our facilites and we hope to welcome you back in the future. Kind regards,

2 out of 5
Beautiful hotel, had consistent problems with the Wi-FI and kept getting different responses with everyone shrugging off the issue instead of solving it. Food was average. Bathtub when turned on had brown water. Outdated TV services

Posted by , from St. Louis on 15 Nov. 2018

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4 out of 5
Nice hotel long walks to the beach from rooms. Would like more restaurant options.

Posted by , from wisconsin on 10 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your vacations at Sandos Playacar. It is good to know you enjoyed the facilities and we hope to have the opportunity to welcome you back in the future. Kind regards,

3 out of 5
Let’s start by saying I paid for a private event (quinceañera) for my daughter. I had 75 guest and approximately 25 rooms booked. They offered me an upgrade to a better room and the room we got was horrible in every way possible. We requested a room change and got something slightly better but not what was promised. During the room change, my wife’s quinceañera dress disappeared and so did my daughter’s bouquet. I can go on and on but we had to make the most out of what we had.

Posted by , from Chicago on 5 Aug. 2018

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Comment from Hotel Management

14 Aug. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to celebrate your daughter's birthday. We are really sorry that your stay was not up to your expectations and the problem with the dress and bouquet. We hope to have the opportunity to improve your impression in the future. Kind regards,

About the Sandos Playacar Beach Resort - All Inclusive

Location Paseo Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Beach Resort - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2004
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar Beach Resort - All Inclusive offers 819 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Beach Resort - All Inclusive has 9 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive

You should know

  • Sandos Playacar Beach Resort - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.