6/10 Okay
Layla
1 Mar 2024
Disliked: Staff & service, amenities
This is definitely not a 5 star hotel. Service is erratic, arbitrary and poor depending on each staff rather than on a hotel standard. There are so many improvements needed that its hard to complete this review but key negatives are:
-Lack of restaurants and food options: all restaurants except one are closed including the sunset bar
-No TV: all TVs have static and dont work
-Fridge in room broken
-The gym sucks and is stuffy and in a windowless small room
-Staff are super loud even at 6:30am before breakfast you can hear them all shouting at one another (not really 5 star behaviour)
- Service is generally poor with some staff simply lying so as not to go our of their way.
-The sunset bar is closed and beach bar as well which means you have to walk all the way off the beach up to hotel to get yourself a drink and at sunset when its beautiful you also have go find yourself a drink all the way up at the reception (which means you may miss the sunset)
-The music - both background music in restaurants and "live" karoakee style music in evening is terrible particularly considering you are in Latin America
-If you are not a drinker: alcoholic beverages and non alcoholic beverages cost the same which is ludicrous.
To add to all this my underwear was stolen from my room. While I made a complaint to manager, she never even gave me any news back or any comments.
On the upside:
this is a very beautiful property with stunning views over Samana Bay and you may even see whales
Layla
Stayed 8 nights in Feb 2024