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"It was a great hotel"

"Best in service "

"Everything was perfect "

"everything was great "

"My wife and I stayed here for her birthday. The Otter team went above and beyond to make it special. The hotel is really nicely designed, and everything is clean and fresh. Staff are very friendly and the hot rooftop pools are a really nice feature. Room was clean and had a great aesthetic and view of the mountains. It’s very walkable to downtown strip of Banff, at about 15 to 20 mins, great to burn off the good eating. Area is quiet next to the hotel and very accessible to get out and head to the various attractions like Lake Louise and Lake Minnewaka. Amazing experience, will definitely stay again."

"We stayed as a family with kids for two nights, and this place was a highlight of our trip! We had a two bedroom unit located on the edge of the property. It was very comfortable and had everything we needed to cook and make ourselves at home. We saw elk grazing right outside our building in the mornings. The office lends out sporting equipment to play on the enclosed courts, which was awesome for our kids. The resort offers regular shuttle rides to downtown Banff (about 3.5km away). We would love to stay here again!"