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Emporio Cancun Optional All Inclusive

4.0 star property
4-star beachfront resort near Delfines Beach

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Photo gallery for Emporio Cancun Optional All Inclusive

3 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Swim up King Oceanfront Only Adults
Swim up Double Oceanfront Only Adults
Swim up King Oceanfront Only Adults

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(50 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(28 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(112 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(32 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(30 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(18 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

9.8 out of 10
Exceptional
(11 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

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4.3 out of 5, Excellent, 2,675 reviews
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About the area

Cancun

Beachside getaway.Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of Delfines Beach and La Isla Shopping Mall. Maya Museum of Cancun and Nichupté Lagoon are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Oasis Arena - 11 min walk - 0.9 km
  • Delfines Beach - 16 min walk - 1.3 km
  • Aquaworld - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Flama - ‬3 min walk
  • ‪Piña Colada - ‬5 min walk
  • ‪Tun-kul - ‬4 min walk

About this property

Emporio Cancun Optional All Inclusive

4-star beachfront resort near Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

  • 545 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 2,675 reviews
The price is CA $216
CA $268 total
includes taxes & fees
Feb 28 - Mar 1
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 86 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1150 out of 2331 reviews
Rating 8 - Good. 496 out of 2331 reviews
Rating 6 - Okay. 313 out of 2331 reviews
Rating 4 - Poor. 156 out of 2331 reviews
Rating 2 - Terrible. 216 out of 2331 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food, staff, rooms where amazing…
Stayed 5 nights in Jan 2026

8/10 Good

carla

Stayed 4 nights in Jan 2026

2/10 Terrible

Lidia, Antelope

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff not friendly, no one seems to speak a little English to communicate. Place is under construction, minimal activities. Food selection very little, the buffet is small. They only have 2 restaurants and it’s hard to make reservations but the restaurant was half empty once we got in. Do not recommend, we stayed at 8 other resorts in the same area and this is by far the worse, was there Nov 2025
Stayed 8 nights in Nov 2025

10/10 Excellent

Orlando, Chicago

Stayed 6 nights in Nov 2025

8/10 Good

Tsae-yun

Liked: Cleanliness, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Nov 2025

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room and the entire faciliteiesnwere beautiful and look like recently updated. Staff was amazing. Beds were comfortable
Stayed 3 nights in Nov 2025

10/10 Excellent

Tracy, Dubuque

Stayed 1 night in Nov 2025

10/10 Excellent

Maria Cholota

Stayed 7 nights in Nov 2025

8/10 Good

Filipe Tavares da Silva

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and great location! Fantastic beaches
Stayed 9 nights in Oct 2025

4/10 Poor

Jose Luis

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I need to paid more for my son more than $200 . I the cleaning was bad ,the housekeeping was terrible every day they only pick up thrash and make the beds, nothing else. I paid to much for the bad service in everything I am very upset. Never go to stay in Emporio.
Stayed 5 nights in Nov 2025

10/10 Excellent

April

Stayed 5 nights in Nov 2025

2/10 Terrible

keyana, Hampton

Disliked: Amenities
MISLEADING! This hotel is far from all inclusive they charge for everything even if you select all inclusive package. They charge $20 per shot for and mixed drinks if you don’t order from their bottom shelf alcohol. If you want room service they charge $17 and they even made me pay for my Starbucks drink that’s onsite which should also be apart of all inclusive. There is no alcohol on the rooms and the staff at the Legacy bar is disgustingly rude and racist. They would not let us order food for spouses that were on the way because they said we might share with someone who didn’t get an all inclusive package, however the Latino and white customers were allowed to. This is a place I regret supporting and I will never return. I am telling anyone and everyone I know to STAY CLEAR because this place is a SCAM!!!!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Arizbeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless! The views were spectacular, staff were very attentive/ friendly and the pools were very clean with an amazing view to the beach!! Will definitely be booking with them again!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 3 nights in Nov 2025

4/10 Poor

Travis

Travelled with family
Disliked: Amenities
This resort shouldn’t be classified as All-Inclusive. Only serving alcohol from 11am - 11pm. No entertainment and food options were limited. No privacy at all. I paid swim-up pool and had people sitting on my patio in my chairs. A lot of cross contamination. Overall not a good resort. The worst resort I ever experienced.
Stayed 3 nights in Nov 2025

10/10 Excellent

Elsa

Stayed 8 nights in Oct 2025

10/10 Excellent

Khaled

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! The hotel is clean and well maintained. All the staff were super friendly and welcoming. Highly recommended!
Stayed 7 nights in Oct 2025

6/10 Okay

Anand, Burlington

Liked: Cleanliness, amenities
Good and not so good things about this property: lets first list the good ones: nice beach, pool areas, we got an ocean front upgrade at good price. Food is ok, if you book fine dine, it will be a better experience. However if you are looking for an excellent service, polite staff this is not a place to go. Most of the people don't speak English, have to wait in restaurents line up, staff doesn't much care about the service. Sometimes at the entrance no one there to escort you for a table. Towel guys are rude at Aquaworld as they don't know what customer service and experience are. I visited with my family and probably will not go back to this property
Stayed 6 nights in Nov 2025

10/10 Excellent

Salvador

Stayed 1 night in Oct 2025

4/10 Poor

Marcos

Liked: Cleanliness, staff & service
People at lobby don't have experience, they give wrong information and they don't available to solve any issue.
Stayed 6 nights in Oct 2025

10/10 Excellent

Miriam

Stayed 3 nights in Oct 2025

6/10 Okay

Misty

Disliked: Amenities
Food was good but it seems they do not like serving drinks. It also seemed like everything good had an upcharge. I would not stay here again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Vilma

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

FLORENCIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's basically the hotel view.
Stayed 2 nights in Oct 2025

2/10 Terrible

Christi Alejandra, Houston

Stayed 3 nights in Oct 2025