Grand Oasis Palm - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Tortugas

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Photo gallery for Grand Oasis Palm - All Inclusive

On the beach, white sand, sun loungers, beach towels
Property video
Standard Limited View
Outdoor pool, pool umbrellas, sun loungers
8 bars/lounges, swim-up bar, beach bar

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All-inclusive
  • Spa
  • Laundry

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪12 min walk‬
  • Place, Tortuga Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Superior Room

  • 28 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find Playa Tortugas and Langosta Beach. Teatro de Cancún and Escénica Tower are also within half a mile (1 km).

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 12 min walk - 1.1 km
  • Las Perlas Beach - 19 min walk - 1.6 km
  • Tortuga Beach - 2 min drive - 2.5 km
  • La Isla Shopping Mall - 12 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Restaurant Dos Lunas - ‬7 min walk
  • ‪La Trattoria - ‬9 min walk
  • ‪The White Box Gastrobar - ‬9 min walk
  • ‪Los Chachalacos - ‬1 min walk

About this property

Grand Oasis Palm - All Inclusive

4.5-star beachfront property near Playa Tortugas
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with beach club on site (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm - All Inclusive like a marina and a complimentary children's club.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor pool, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 514 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.31 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Reviews

Grand Oasis Palm - All Inclusive Reviews

6.8

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 338 out of 1016 reviews
Rating 8 - Good. 205 out of 1016 reviews
Rating 6 - Okay. 175 out of 1016 reviews
Rating 4 - Poor. 110 out of 1016 reviews
Rating 2 - Terrible. 188 out of 1016 reviews

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. Aside from all of the safety issues we had booked a 6 night stay. We only stayed one night and the hotel refused to refund us for the 5 nights we didn’t stay. Buyer beware, this hotel and Travelocity have some kind of scam going on between them. Don’t use Travelocity to book and don’t stay at the hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Not berry clean
Stayed 5 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great experience

rude girl on the coffee shop area, forts & cups were dirty and we experienced bed bugs
Stayed 7 nights in Jul 2025

10/10 Excellent

Diki

Hotel is very good and food and all services
Stayed 4 nights in Jun 2025

10/10 Excellent

Shakhzoda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Jul 2025

10/10 Excellent

adrian

Stayed 5 nights in Jul 2025

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nos hospedaron en el Sens y no en el Grand Oasis Palm. Nos dijeron que la habitación tenía tina por un beneficio pero no fue así. La comida en los buffets es muy rica y en los restaurantes con reservación también, muy buena. Los meseros son sumamente amables. El servicio de snacks y bebidas en la piscina es deplorable así como los de los restaurantes sin reservación. Solamente tienen a UNA persona atendiendo, son filas ENORMES para obtener una bebida y lo hacen de mala gana (sea servir algo de tomar o de comer). El sistema de intercambio de toallas no es enfocado en el cliente, se debe devolver las toallas en el mismo kiosko donde se retiran y el sistema es en papel y en lápiz, pero las reservaciones para los restarurante se hacen a través de una app de la cual hay que estar pendiente sino te cancelan la reserva. Los horarios de los restaurantes no están claros ya que no todos están abiertos y no indican en la app si solo son para adultos o no. Mi cama apestaba a orines, pasé dos malas noches gracias a ello mientras identificada el problema. La almohada y las sábanas y cubrecolchón estaban apestosas a orines del huesped anterior. Si no fuera por la comida, las instalaciones bonitas y los meseros amables, no lo recomendaría en lo absoluto.
Stayed 4 nights in Jul 2025

2/10 Terrible

Cristian

Disliked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent.
Stayed 5 nights in Jul 2025

8/10 Good

Garcia, Yazmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioning was not working well and there are too many people inside the hotel trying to sell you tour packages.
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities
Family friendly resort with great customer service. Restaurants & beach were great. Standard room but water pressure in the shower was horrible. Would stay here again
Stayed 6 nights in Jun 2025

10/10 Excellent

Neccy

Travelled with family and small children
Liked: Amenities
We loved this place
Stayed 4 nights in Jun 2025

10/10 Excellent

Paulique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The resort location was very nice. The beach was quiet, calm and very nice. We liked the hammocks in the water. We also enjoyed the lounge chairs in the pool. The pool was as also very nice. We enjoyed the restaurants. You have to reserve on the hotel app same day or before and it was well worth it. We also liked the free pirate boat road. This is a nice play to stay with family with small children.
Stayed 4 nights in Apr 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked twice by grand oasis because the app malfunctioned. The customer service is atrocious. stay far away from the grand oasis anything it is utter and total crap. I asked for a refund and they ignored me so I was charged twice on the same day for two different locations. I am going to file a lawsuit.
Stayed 1 night in Jun 2025

10/10 Excellent

Praveen Kumar Bangalore

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities and surroundings
Stayed 4 nights in Jun 2025

2/10 Terrible

Krista, Lexington

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked Grand Oasis Palm but they put us in the Sens next door. However they failed to mention they were doing construction, which is not good trying to get a toddler to nap. Then a huge pirate statue fell on my sister and they could’ve cared less. At least they sent guys out to fix it. Thankfully it didn’t fall on a child. Our toddler got sick and we asked for sheets and told them at 6 am and at 6:30am. Sheets arrived 7 hours later and then they called wanting to charge us extra for finding vomit on the sheets and not notifying them. Food wasn’t good either and it took forever for them to put new food out at the buffet.
Stayed 6 nights in Jun 2025

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
I liked that is a very family friendly resort. I enjoyed the many restaurants. And the super calm beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Luis, Hialeah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La instalación es antigua pero está buena. El servicio no muy bueno. Principalmente en el bar de la piscina y algunos restaurantes. El todo incluido no es todo incluido. Solo tienen cerveza XX Lager se acababan las bebidas y no habían más. El buffet no tenía mucha variedad.
Stayed 5 nights in Jun 2025

10/10 Excellent

Yesenia

Stayed 7 nights in Jun 2025

2/10 Terrible

Silvia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are dirty. The showers are awful and the leak at the fossilt. The buffet har too cold food so I did not eat it. I did not want to get sick. The sound proof rooms is a joke. Mould under the bed and the bed is broken .
Underneath the bed
Broken bed
Around toilet, this could cut the feet
Broken sink
Stayed 7 nights in Jun 2025

8/10 Good

Gloria

Stayed 5 nights in Jun 2025

2/10 Terrible

Davia, Rosedale

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well the front desk was rude and after telling them about our horrible day and all we wanted was to rest .. they gave us a old room that was falling apart the AC did not work and everything broke , so it took them 3 hours to get us a decent room.. we then went to there seafood restaurant where being black was a problem, we were the first to be seated and the last to get served ..
Stayed 3 nights in Jun 2025

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
My room had plastic stuck in the sheets, which made it feel like they hadn’t been properly cleaned before I arrived. The food was also disappointing—I honestly ended up eating just pineapple the entire time. I tried a few dishes, but nothing really met expectations.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025