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Grand Royal Lagoon

2.5-star property
Calle Quetzal No 8-a, Cancun, QROO 1-855-887-0424
3.3 out of 5
See all 12 travelocity Reviews

"It's good for what you pay. " More

By a verified traveller on Mon 21 Feb 2022

Points Of Interest

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Hotel Description

Hotel near La Isla Shopping Mall in Cancun

Zona Hotelera stay

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Tortuga Beach and Langosta Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Ancha are also within half a mile (1 km).

Marina, dining

A marina and a restaurant are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.

Standard Room, Pool View ( subject to availability)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Royal Lagoon ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Royal Lagoon

Everyone (1) Couples (1)
3 out of 5

Nice pool area but whiffy room

The common area (pool and breakfast area outside) is very nice. Our room, however, smelled quite strongly of mould or mildew. If you are the type that just needs a bed to lay your head and you plan to spend most of your stay outside near the pool, then the price might be right. It is not a costly hotel. The area surrounding the hotel, near the lagoon, is also very unpleasant smelling so evening strolls aren't so pleasurable. The staff was pleasant. 

Posted by , from Coaticook, QC, Canada on 4 Feb. 2014

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1 out of 5
The desk clerk wouldn't call for a confirmation of my shuttle and they left me.

Posted by on 14 Jun. 2023

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Comment from Hotel Management

20 Jun. 2023 by juan

lo siento mucho ya que el hotel no da servicio de trasladosu compania no se puso de acuerdo con usted para su regreso

5 out of 5
It's good for what you pay.

Posted by on 21 Feb. 2022

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Comment from Hotel Management

21 Mar. 2022 by juan

thank you

5 out of 5

If you are looking for local hospitality, this hotel can't be beat!

Pros: Free breakfast, Free Internet, Quiet
Cons: lagoon not swimable
We throughly enjoyed our stay at this quiet, quaint hotel. The staff was very helpful and caring, the rooms and pool were clean, and we felt at home here. The wicker funiture was a little old, but the location is great (one block from the bus stop and about 1 km. from Playa Langosta, and next door to the golf course). It is also within walking distance of a small shopping mall and many restaurants. If you are looking for a change from all the bustle and chaos of the larger resorts and are looking to take in Cancun on a budget, this might be the place for you! We absolutely loved the family feel it had. There are no bells and whistles here- just peace and quiet on the lagoon with a small, well-maintained swimming pool! We can't wait to go back, and wouldn't dream of going back to Cancun and not staying here. FYI, the Mexican breakfast they serve is simple but delicious!

Posted by , from Pittsburgh, PA, USA on 11 Feb. 2012

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5 out of 5

Great service

Pros: refregerator
I definely recommend this hotel to everyone the service was great the rooms nice and clean, the beds are a a bit hard and they could use a refrigerator to store beverages since all the stores around are close. The hotel is located in the Hotel Zone wich makes it very safe to walk around during the night. Would definitely go back.

Posted by , from Chicago, Illinois on 10 Jul. 2011

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1 out of 5

Robbed within 2 hours of arriving!

The location of the hotel was good, not too far of a walk from the restaurants and bars. When we checked in around 8pm, we asked the person at the desk to arrange a taxi for us in the morning because we would be flying out the next day. We then put everything in the room and left the room for about 2hrs to have dinner. When we got back to the room, we noticed that one of our bags looked different. We then found that we had a large amount of money stolen from the bag. The person didn't take all of the money, probably hoping that we wouldn't notice until after we left the next day. We then noticed that the room no longer locked properly. We DO NOT recommend this hotel. And if you still decide to stay here, do not stay on the ground floor room 318, and make sure that your room properly locks even after you jiggle the handle. There are much better hotels for the same price in the downtown area if you are just coming through for a night.

Posted by on 27 May 2011

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4 out of 5

cheap price for a great location

Pros: Free Internet
I stayed here with my sister for spring break (18 & 20 yrs) and the price was excellent, the hotel isn't bad or grimey, it's really cute and overlooking the lagoon (when you look right across you see Senior Frogs!) we decided to walk everywhere and it wasn't that bad. There's a market right around the corner, and a 15 min walk you can be by all the clubs and everything. the staff didn't speak english very well but they were super nice! has a cute little pool, hammocks and a bar in the back.. it was a little noisy but it didn't ruin my time by any means. i really loved this little place other than not being able to figure out the phone, and the shower would randomly get cold (but get hot and steamy right after :)) If you're trying to save money, i definitely reccomend this place! next time it would be nice to do all inclusive, but i would go back to GRL again anytime.

Posted by , from Michigan on 14 Apr. 2011

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5 out of 5

Welcoming atmosphere.

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Great price. Good size room and friendly service. The food was good as well.

Posted by , from Los Angeles, CA on 12 Apr. 2011

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4 out of 5

This was a relaxing villa type hotel

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
We had a great time and the hotel was very clean & comfortable. We were able to get authentic meals at the "palapa" or outdoor patio style restaurant in the backyard area, also, The hotel had a lovely pool and was situated right along the beach strip.

Posted by , from Napanee, Ontario, Canada on 4 Feb. 2011

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4 out of 5

Nice Budget Hotel

I have stayed here 5 times. Hotel is small with no elevator. Rooms have refrigerators and are clean - bathrooms are clean too. Some have stoves. Pool is tiny but refreshing and clean. View of lagoon is pretty. You cant swim in lagoon. Made to order included breakfast is normally 2 choices - an egg choice and pancakes and is great! Walk across the street to the Presidente for a wonderful beach. Location is on a pretty side street full of nice homes and wealthy people - just look at the cars and yachts on lagoon! You are a 4 minutes walk to best beach in Cancu and about a 10 minute walk to party central. When my husband and I travel weekends to Cancun we always stay here -f or less than $50 per nite you cannot beat it! When we travel with the kids we stay at the big AI resorts but I really prefer this place. We go back every year - at least 3-3 times. It isn't grand or royal but is cute and clean and a nice base for vacationing!

Posted by on 4 Aug. 2009

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About the Grand Royal Lagoon

Location Calle Quetzal No 8-a, Cancun, QROO 77500

Property Features

There's a restaurant on site. WiFi is free in public spaces. Grand Royal Lagoon offers its guests a marina and an outdoor pool. A roundtrip airport shuttle and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Grand Royal Lagoon. The hotel can provide concierge services and limo/town car service. Self parking is free. Smoking is allowed in designated areas at this Cancun hotel.

  • 34 guestrooms or units
  • 3 levels
  • 4 buildings
  • Childcare (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Grand Royal Lagoon has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Royal Lagoon

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions. <

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Service animals not allowed
  • Staffed front desk
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Royal Lagoon
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel
  • Royal Lagoon
  • Grand Royal Lagoon Hotel Cancun
  • Grand Royal Lagoon Hotel
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel Cancun

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.