Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

2 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Bar

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Place, Cancun Interactive Aquarium
‪19 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪66 min drive‬

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite King

60 sq m
1 bedroom
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

126 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

36 sq m
1 bedroom
Resort view
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite Ocean View Double

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

40 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

40 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Master Suite Ocean View King

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Wonderful

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

36 sq m
Golf view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

King Room

Exceptional

36 sq m
Sleeps 4
1 King Bed

About the area

Cancun

On the beach.At this Zona Hotelera property, you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. La Isla Shopping Mall and Chac Mool Beach are also within 2 miles (3 km).

What's nearby

La Isla Shopping Mall - 16 min walk - 1.4 km
Chac Mool Beach - 18 min walk - 1.5 km
Isla Dorada - 19 min walk - 1.6 km
Cancun Interactive Aquarium - 19 min walk - 1.7 km
Forum Beach - 9 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪Snack Grand Park - ‬7 min walk
‪El Oriental - ‬7 min walk
‪Flor De Sal - ‬7 min walk
‪El Mirador - ‬8 min walk
‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

458 guestrooms or units

6 levels

10 dining venues

3 bars or lounges

5726 sq ft of conference space

532 sq m of conference space

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot tub
All-inclusive

CA $502 total

includes taxes & fees

Dec 2 - Dec 3

Property amenities

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting (surcharge)
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorized watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Room amenities

Entertainment

55-inch plasma TV with cable channels
DVD player

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Romina

Travelled with family

Nov 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Custumer service

Stayed 3 nights in Nov 2025

8/10 Good

TINA MARIE, Fountain

Oct 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2025

10/10 Excellent

ELI SAUL, Bozeman

Travelled with partner

Oct 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at this Resort are fantastic! There is always someone to ask you if you need anything else, checking on you, always on top. Very attentive. The room was incredible. The food choices are fantastic on-site with 5 restaurants to choose from within the resort. The beach is a 10 out o10, clear water, glass smooth and white sand. I would not hesitate recommending this place to anyone looking for an all-inclusive resort in Cancun! Not a single complaint and exceeded my expectations!

Stayed 10 nights in Sep 2025

10/10 Excellent

Jade

Travelled with partner

Sep 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was spectacular! Not only were the bed comfortable the food was exceptional. The price was great! Service amazing BOOK IT!

Stayed 2 nights in Sep 2025

10/10 Excellent

Teresa Vargas

Sep 15, 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Elmi

Travelled with family

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The customer service team is very friendly and helpful. I love it.

Stayed 3 nights in Aug 2025

10/10 Excellent

Daisy

Travelled with family

Aug 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at Sunscape Cancun! The service was amazing and everyone was more than hospitable. I would highly recommend this property especially for the amazing staff. I had a family member who got sick during our stay, and the staff made sure to answer all our questions, check in with us, change all of our sheets when we asked, and went even farther out of their way to leave us chocolate covered strawberries in our room with a "get well soon" message! Everyone was so sweet and we had a great time singing karaoke, relaxing and eating on the beach, and spending time at the resort.

Stayed 3 nights in Aug 2025

8/10 Good

Kathleen Mary

Travelled with partner

Aug 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurant staff was impeccable, attentive without being intrusive. Food was amazing. . The room was comfortable, bed nice. Not a whole lot to do after dinner. Sargassum… yuck but we had funn

Stayed 3 nights in Aug 2025

10/10 Excellent

Bernabe

Aug 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

juying

Travelled with family

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities

good

10/10 Excellent

Brandy RubyLee

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2025

10/10 Excellent

Genieve

Travelled with family

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is fairly nice, well managed and maintained and clean. The staff works tirelessly to ensure a clean, safe, and welcoming environment. My family of four stayed 5 days and we enjoyed our experience, especially the hospitality. We love the variety of food options, the entertainment, and the beach. We also like that it is in walking distance to other attractions. We love the staff at Sunscape and would like to give a special shoutout to Dulce, Heber, Abel, and Adan in the buffet restaurant and Ofcourse Diego in the front. We will definitely stay at Sunscape again.

Stayed 4 nights in Aug 2025

10/10 Excellent

Marsha

Aug 17, 2025

Liked: Staff & service

Stayed 4 nights in Aug 2025

10/10 Excellent

Akemi

Travelled with family, Travelled with family and small children

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good buffet Tried all the restaurants but the best was the buffet The pools are good Pools are not marked in height but they are around 4 ft high

Stayed 4 nights in Aug 2025

10/10 Excellent

Tommi

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had great service and a great vaca!

Stayed 6 nights in Aug 2025

8/10 Good

Andres Miguel

Aug 16, 2025

Stayed 6 nights in Apr 2025

6/10 Okay

Alyssa

Travelled with partner

Aug 16, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This was our very first time staying at an all-inclusive, so we weren’t too sure what to expect. I’d give our stay 3-3.5/5 stars. The staff was amazing. Everyone we interacted with was very kind and helpful, and we felt safe the entire time. I did not like how the Playa company would hound you in the lobby. We got stopped our very first day there and felt like we couldn’t get away. They said we paid more by booking with Expedia and to use their website next time, but we had an entire banner on our room door that said Expedia preferred guest. The entire lobby and restaurants are not inside, and there is no central air conditioning. The heat was stifling some days and it made us not want to spend time around the common areas of the hotel. Luckily, the rooms were nice and cool but they are in desperate need of an upgrade. They smell like stale air and our room was right by an elevator. The walls were paper thin and we could hear every conversation that was being had outside. It made it difficult to sleep. The food was just okay, and you really get what you pay for. Nothing stood out to me. Similarly, any drinks we had were just okay at best. This is not a place to go if you want to spend time relaxing outside by the pool. They play loud music and have entertainment and spa staff walking around constantly to get you to participate or pay for massage services. We had a fine time, but if I were to go back to Cancun, I would consider staying elsewhere and paying more.

Stayed 5 nights in Aug 2025

10/10 Excellent

Yi

Aug 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2025

10/10 Excellent

Charleen

Aug 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay with a family. The food was excellent

Stayed 5 nights in Jul 2025

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was delicious. Buffet had different options everyday and the restaurants served high quality dinners. No reservations required and always availability. The hotel has bunk beds for those with kids which does provide a lot of space. Upgrade to the family suite if you are traveling with kids.

10/10 Excellent

Alexandra Maribel, Paterson

Aug 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Timothy Chad

Aug 15, 2025

Stayed 6 nights in Aug 2025

2/10 Terrible

Yuniel

Aug 14, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2025

10/10 Excellent

Brenda

Travelled with group

Aug 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love all the employees everyone was so nice, also love how good the wifi was too we did not struggle with any signal

Stayed 4 nights in Aug 2025

10/10 Excellent

Lidia

Aug 13, 2025

Stayed 3 nights in Aug 2025

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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Awards and affiliations

Similar properties

Dreams Sands Cancun Resort & Spa - All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods