Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Beachfront property near Forum Beach

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
2 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

Master Suite King

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Junior Suite King Beachfront Swim up

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite Ocean View Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Ocean View King

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

9.2 out of 10
Wonderful
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

8.0 out of 10
Very good
(22 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.8 out of 10
Excellent
(27 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(14 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

King Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera property, you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. La Isla Shopping Mall and Chac Mool Beach are also within 2 miles (3 km).

What's nearby

  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Isla Dorada - 19 min walk - 1.6 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 9 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪El Oriental - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 3576 out of 5793 reviews
Rating 8 - Good. 1320 out of 5793 reviews
Rating 6 - Okay. 512 out of 5793 reviews
Rating 4 - Poor. 181 out of 5793 reviews
Rating 2 - Terrible. 204 out of 5793 reviews

Reviews

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer service
Stayed 3 nights in Nov 2025

8/10 Good

TINA MARIE, Fountain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

ELI SAUL, Bozeman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Resort are fantastic! There is always someone to ask you if you need anything else, checking on you, always on top. Very attentive. The room was incredible. The food choices are fantastic on-site with 5 restaurants to choose from within the resort. The beach is a 10 out o10, clear water, glass smooth and white sand. I would not hesitate recommending this place to anyone looking for an all-inclusive resort in Cancun! Not a single complaint and exceeded my expectations!
Stayed 10 nights in Sep 2025

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was spectacular! Not only were the bed comfortable the food was exceptional. The price was great! Service amazing BOOK IT!
Stayed 2 nights in Sep 2025

10/10 Excellent

Teresa Vargas

Stayed 3 nights in Sep 2025

10/10 Excellent

Elmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service team is very friendly and helpful. I love it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Sunscape Cancun! The service was amazing and everyone was more than hospitable. I would highly recommend this property especially for the amazing staff. I had a family member who got sick during our stay, and the staff made sure to answer all our questions, check in with us, change all of our sheets when we asked, and went even farther out of their way to leave us chocolate covered strawberries in our room with a "get well soon" message! Everyone was so sweet and we had a great time singing karaoke, relaxing and eating on the beach, and spending time at the resort.
Stayed 3 nights in Aug 2025

8/10 Good

Kathleen Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff was impeccable, attentive without being intrusive. Food was amazing. . The room was comfortable, bed nice. Not a whole lot to do after dinner. Sargassum… yuck but we had funn
Stayed 3 nights in Aug 2025

10/10 Excellent

Bernabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

juying

Travelled with family
Liked: Cleanliness, staff & service, amenities
good

10/10 Excellent

Brandy RubyLee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Genieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fairly nice, well managed and maintained and clean. The staff works tirelessly to ensure a clean, safe, and welcoming environment. My family of four stayed 5 days and we enjoyed our experience, especially the hospitality. We love the variety of food options, the entertainment, and the beach. We also like that it is in walking distance to other attractions. We love the staff at Sunscape and would like to give a special shoutout to Dulce, Heber, Abel, and Adan in the buffet restaurant and Ofcourse Diego in the front. We will definitely stay at Sunscape again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Marsha

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Akemi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet Tried all the restaurants but the best was the buffet The pools are good Pools are not marked in height but they are around 4 ft high
Stayed 4 nights in Aug 2025

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great service and a great vaca!
Stayed 6 nights in Aug 2025

8/10 Good

Andres Miguel

Stayed 6 nights in Apr 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was our very first time staying at an all-inclusive, so we weren’t too sure what to expect. I’d give our stay 3-3.5/5 stars. The staff was amazing. Everyone we interacted with was very kind and helpful, and we felt safe the entire time. I did not like how the Playa company would hound you in the lobby. We got stopped our very first day there and felt like we couldn’t get away. They said we paid more by booking with Expedia and to use their website next time, but we had an entire banner on our room door that said Expedia preferred guest. The entire lobby and restaurants are not inside, and there is no central air conditioning. The heat was stifling some days and it made us not want to spend time around the common areas of the hotel. Luckily, the rooms were nice and cool but they are in desperate need of an upgrade. They smell like stale air and our room was right by an elevator. The walls were paper thin and we could hear every conversation that was being had outside. It made it difficult to sleep. The food was just okay, and you really get what you pay for. Nothing stood out to me. Similarly, any drinks we had were just okay at best. This is not a place to go if you want to spend time relaxing outside by the pool. They play loud music and have entertainment and spa staff walking around constantly to get you to participate or pay for massage services. We had a fine time, but if I were to go back to Cancun, I would consider staying elsewhere and paying more.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Charleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with a family. The food was excellent
Stayed 5 nights in Jul 2025

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious. Buffet had different options everyday and the restaurants served high quality dinners. No reservations required and always availability. The hotel has bunk beds for those with kids which does provide a lot of space. Upgrade to the family suite if you are traveling with kids.

10/10 Excellent

Alexandra Maribel, Paterson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Timothy Chad

Stayed 6 nights in Aug 2025

2/10 Terrible

Yuniel

Disliked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 2 nights in Aug 2025

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the employees everyone was so nice, also love how good the wifi was too we did not struggle with any signal
Stayed 4 nights in Aug 2025

10/10 Excellent

Lidia

Stayed 3 nights in Aug 2025