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Moon Palace The Grand Cancun - All-inclusive

Property class: 5 and above
5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Aerial view
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Place, Moon Palace Golf Club
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪30 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(107 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Pool Three Bedroom

Grand Villa Pool Three Bedroom

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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About the area

Cancun

On the beach.Within a 15-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 3 miles (5 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 14 min walk - 1.2 km
  • Moon Palace Golf Club - 4 min drive - 2.5 km
  • Iberostar Cancun Golf Course - 29 min drive - 23.8 km
  • Delfines Beach - 30 min drive - 24.5 km
  • La Isla Shopping Mall - 43 min drive - 32.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Boulangerie - ‬10 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star beachfront property near Moon Palace Golf Club
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Moon Palace Cancun - All-Inclusive
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  • Pool
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  • Spa
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4.1 out of 5, Very good, 3,050 reviews
The price is CA $500
CA $612 total
includes taxes & fees
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Moon Palace Cancun - All-Inclusive

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

How close is Moon Palace The Grand Cancun - All-inclusive to the airport?

Moon Palace The Grand Cancun - All-inclusive is 7.2 mi (15-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on May 11, 2026 start from CA $699, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace The Grand Cancun - All-inclusive have an airport shuttle?

Moon Palace The Grand Cancun - All-inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 26 per person, roundtrip.

How close is Moon Palace The Grand Cancun - All-inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Moon Palace The Grand Cancun - All-inclusive offer free breakfast?

Moon Palace The Grand Cancun - All-inclusive offers free full breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Moon Palace The Grand Cancun - All-inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Moon Palace The Grand Cancun - All-inclusive?

This property offers free self parking and valet parking.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Moon Palace The Grand Cancun - All-inclusive features 9 outdoor pools and a children's pool.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant?

Yes, there are 12 restaurants on site.

Does Moon Palace The Grand Cancun - All-inclusive have a spa?

This property doesn't have a spa, but it does offer deep-tissue massages, body wraps, and reflexology.

How close is Moon Palace The Grand Cancun - All-inclusive to downtown Cancun?

Moon Palace The Grand Cancun - All-inclusive is 12.7 mi away from Cancun.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1217 out of 1959 reviews
Rating 8 - Good. 349 out of 1959 reviews
Rating 6 - Okay. 185 out of 1959 reviews
Rating 4 - Poor. 89 out of 1959 reviews
Rating 2 - Terrible. 119 out of 1959 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

SETH, Ambler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really is paradise. Minus the beach. Go!
Stayed 6 nights in Apr 2026

4/10 Poor

Scott

Stayed 7 nights in Mar 2026

4/10 Poor

Scott

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I felt as though I had two different experiences at the resort. We travel to Mexico at least once per year for the last 12 years. We always have a good time and are impressed with how friendly everyone is. Sometimes we travel to other Caribbean locations with the same results. While we found the waiters, waitresses, baggage handlers, bartenders and cleaning crew responsive and helpful at this hotel, we did not find the front desk, restaurant greeters or people that answered the phone when reporting an issue helpful or considerate. We also found some of the practices of this property unusual and inconvenient. We were told we had to make reservations for ALL of the restaurants other than the buffet. Yet whenever we went to one we could see people waiting outside with empty tables in the restaurant. The smug, snarky no eye contact attitude of the greeters at these restaurants was consistent at each. When checking in, the front desk HERD your to the time share sales crew, explaining the need to talk to them to get your luggage delivered.... When checking out you are forced to speak to them again. The do not disturb buttons in the rooms do not seem to work!!! When a refrigerator that did not work was reported nothing happened until I went and made eye contact with someone! Oh, and after three days, and three phone calls, I would like you to know I am still waiting for WASH CLOTHES TO BE DELIVERED TO MY ROOM. A small thing I know, but it adds up!!
Stayed 7 nights in Mar 2026

6/10 Okay

Vladislav

Stayed 3 nights in Jan 2026

2/10 Terrible

Monica

Stayed 5 nights in Jan 2026

2/10 Terrible

basilios

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very pushy timeshare selling. Horrible beach, got robbed from there vacation planners on an excursion. Will follow up with update soon
Stayed 4 nights in Jan 2026

10/10 Excellent

Man, New York

Stayed 7 nights in Dec 2025

10/10 Excellent

Manoj Rajesh

Liked: Cleanliness, amenities, property conditions & facilities
Clean property
Stayed 3 nights in Jan 2026

10/10 Excellent

Ghanshyam K

Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great people and clean
Stayed 6 nights in Nov 2025

2/10 Terrible

Chris

Stayed 3 nights in Dec 2025

10/10 Excellent

Susana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were just endless amenities that it was impossible to do everything in my 4 day stay. I wish I could have stayed longer! Water park, bounce house, circus tricks, arcade, just to name a few… The resort was so grand we had to take golf carts from place to place. It was massive! We loved all the food options and things to do there. Will come back for sure to do the things we didn’t get to last time!
Stayed 4 nights in Aug 2025

10/10 Excellent

Camilla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome about this place, already planning to go back again this year.
Stayed 4 nights in Dec 2025

10/10 Excellent

Vivirianna

Stayed 3 nights in Jan 2026

10/10 Excellent

NAVDEEP KAUR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Jan 2026

10/10 Excellent

Estanislas, Stafford

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Grand is a true 5-star all-inclusive experience. The rooms were spotless, the service was exceptional, and the dining options were outstanding. The kids’ activities were incredible—arcades, bowling, waterparks, endless pools, and live shows kept everyone entertained. The spa was absolutely magical and gave us the perfect place to relax while the kids had fun. We had an amazing stay and highly recommend The Grand for families, especially those with kids under 10.
Stayed 7 nights in Jan 2026

10/10 Excellent

Herbert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants were all great. Service throughout the entire property warm and friendly. Clean and very safe. Our second visit to the Moon Palace and we will be back!
Stayed 6 nights in Jan 2026

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Adam

Stayed 3 nights in Jan 2026

10/10 Excellent

Guadalupe De Jesus

Stayed 3 nights in Jan 2026

10/10 Excellent

Navjot, Calgary

Stayed 7 nights in Jan 2026

10/10 Excellent

Hanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes , rooms were clean and the staff was very helpful and friendly
Stayed 8 nights in Dec 2025

2/10 Terrible

Jaidev

Travelled with family
Disliked: Cleanliness
Service is terrible
Stayed 6 nights in Dec 2025

8/10 Good

Elizabeth S

Stayed 5 nights in Dec 2025

10/10 Excellent

Valeria

Liked: Cleanliness, property conditions & facilities
Everything was great.
Stayed 5 nights in Jan 2026