2/10 Terrible
Loryn
Travelled with partner
Jul 5, 2025
Disliked: Staff & service
The staff was incredibly rude and unhelpful during check in. There was absolutely nothing on Travelocity informing us about an extra $100 deposit on top of the price we paid for the hotel $160 so when we got there we had to pay an extra $100. So $260. We informed the lady at the front desk there was no warning about the $100 deposit for a room. I also had to give the name of the person staying with me and felt very profiled honestly and judged. The lady was very rude and dismissive when i mentioned that Travelocity doesn’t have a notice or anything about an extra $100 charge. She told me it wasn’t a charge. I explained that it’s an extra $100 we have to pay and get back later so that is a charge. She rolled her eyes and said it’s on their website and not their issues Travelocity doesn’t have a warning about the $100 deposit. We then got lost because the lady told us we were on the 4th floor. We went back to the front desk and once again she told us fourth floor and there are only 3 floors. Our room was on the 3rd floor. This is my first and last time staying with this hotel. The lack of customer service and rudeness from the ladies at the front desk has made me never want to come back. Especially when I’ve stayed at much nicer places and not been asked for an extra surprise $100 deposit and I’ve never been asked to give info on everyone staying in the room as if we are criminals. Definitely not impressed!
Loryn
Stayed 1 night in Jul 2025