Note fondée sur 668 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
Our kids found a used syringe hidden in the closet, and when we told the desk, they just grapped it. A heavy necklace was found in the sink, so does that mean they didnt clean the sink? The hot tub was out of service and was green. The exercise equipment was missing parts and even pedals.
We had a water coming out of the shower due to being a walk in shower. The angle of the floor and shower curtain would not contain the water. Water was draining out in the room.
I asked for a mop after telling them the issue, and they just handed me a mop and bucket.
The place could be pretty good, but neither the owners dont care or management.
I hate to call this place out, but come on....
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager
par un voyageur
Do better.
Publié le 17 mars 2024 sur HotelsThe hot tub was out of order and looked like it had been for quite a while. The front desk clerk couldn’t find the hotels.com reservation. I was never provided wifi information. I know it’s a 2 star hotel but 2 star hotels can still be clean. Carpet stains, yellow stains on the comforter, bottom of bathtub dirty.
The bed was fairly comfortable so there’s that. The lobby was dirty, a simple broom and mop would have fixed it. The breakfast goes from 6:00 to 9:00 but the hot menu items were gone by 8:00 and not replaced. Lots of promises with little effort provided from this location.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur de FOND DU LAC
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Russell,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
par un voyageur
Sketchy and dirty!
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations. Your feedback is important, and we'll take immediate steps to address any cleanliness issues and ensure a more pleasant experience for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Trudy,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Randy,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur de FOND DU LAC
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where you feel we could improve, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Improvements; Check all towels are clean, used one and then realized it was used and discusting. Was windy out and the hvac didn’t seem properly attached to the building whistling and loud outside noise. Else was little above average.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the cleanliness issue with the towels and the inconvenience caused by the HVAC noise. Your feedback is valuable, and we'll address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager
