6/10 Okay
Gordon A
Oct 10, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We love Lake Placid
Fun, funky modern decor.
Great location. Easy parking. A few sitting areas outside to enjoy morning coffee or a beverage in the afternoon.
Downfull was no staff or support available, on site or even by phone.
We where locked out of our unit. Message said"code expired " I couldn't reach anyone by phone. Everything we needed was inside the room, otherwise we would have tryed to get a different accommodation for the night.
Luckily enough I found a window I was able to force open.
My husband just had a hip replaced, we are bith over 70 and wearing on dress clothes for the evening.
I did manage to get through the window without alot of damage to my clothes and self.
Of course I landed on my head. It could have been a lot worse.
My BNE experience is an adventure to talk about. The take home message is that anyone could get away with breaking into those rooms.
No follow up or apology from the company.
They call themselves a 5 star facilitie. I don't think so. Service and consideration gives you the rating of 5 stars.
We are not beginners. We stayed in hotels for more than 60 nights this year alone. Seniors traveling while we still are able. Including crawling through windows.
5 star, I don't think so.
The rooms were nice, well designed and clean.
Thats half of the battle anyway.
Gordon A
Stayed 1 night in Oct 2025