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Novotel London Heathrow Airport T1 T2 and T3

4.0 star property
4-star hotel perfect for exploring Hayes

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Photo gallery for Novotel London Heathrow Airport T1 T2 and T3

Meeting facility
Shower, hydromassage showerhead, eco-friendly toiletries, hair dryer
Point of interest
Breakfast, lunch, dinner served; local and international cuisine
Serves lunch, dinner, and brunch

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Parking available
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
234 Bath Road, Heathrow Point West, Hayes, England, UB3 5AP
  • Airport Bowl
    ‪12 min walk‬
  • Twickenham Stadium
    ‪13 min drive‬
  • Windsor Castle
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪3 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed with Sofa bed

Memory foam beds, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

Memory foam beds, in-room safe, desk, blackout drapes

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Memory foam beds, in-room safe, desk, blackout drapes

Superior Room, Multiple Beds

  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Memory foam beds, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Hayes

Heathrow Villages stay.A stay at this Heathrow Villages hotel places you within 6 miles (10 km) of Twickenham Stadium and 9 miles (15 km) of Windsor Castle. Hampton Court Palace is within 9 miles (15 km) and Thorpe Park is within 12 miles (20 km).

What's nearby

  • Airport Bowl - 12 min walk - 1.0 km
  • Twickenham Stadium - 13 min drive - 9.0 km
  • Windsor Castle - 13 min drive - 16.8 km
  • Thorpe Park - 14 min drive - 14.5 km
  • Hampton Court Palace - 20 min drive - 14.5 km

Getting around

  • Hayes & Harlington Station - 4 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 6 min drive

Restaurants

  • ‪United Club - ‬11 min drive
  • ‪Steak & Lobster - ‬3 min walk
  • ‪Bijou Bar - ‬6 min walk
  • ‪The Pheasant - ‬9 min walk
  • ‪Marriott Executive Lounge - ‬6 min walk

About this property

Novotel London Heathrow Airport T1 T2 and T3

4-star hotel perfect for exploring Hayes
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Novotel London Heathrow Airport T1 T2 and T3. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2018
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Czech, English, French

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Property amenities

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 17 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 11.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 11.95 for children
  • Self parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
Novotel London Heathrow Airport T1 T2 T3 Hotel
Novotel London Heathrow Airport T1 T2 T3 Hayes
Novotel London Heathrow Airport T1 T2 T3
Novotel London Heathrow T1 T2
Novotel London Heathrow Airport T1 T2 and T3 Hotel
Novotel London Heathrow Airport T1 T2 and T3 Hayes
Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

Novotel London Heathrow Airport T1 T2 and T3 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1000 reviews
Rating 8 - Good. 328 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night of hell

Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Stayed 1 night in Jan 2022

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, room comfort

Hotels.com didn’t tell us our hotel was closed

Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Stayed 1 night in Dec 2021

10/10 Excellent

HAZEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shall use again

Stayed 1 night in Nov 2021

4/10 Poor

Ryan

Stayed 2 nights in Nov 2021

6/10 Okay

Andy

Stayed 1 night in Dec 2021

2/10 Terrible

VERONICA, Davis

Stayed 1 night in Nov 2021

8/10 Good

Narinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Organised Chaos

Hotel was fine. Booking process after last minute hotel change not so great.
Stayed 2 nights in Nov 2021

2/10 Terrible

KEITH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Stayed 1 night in Nov 2021

2/10 Terrible

Lindsey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and modern

Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Stayed 1 night in Nov 2021

8/10 Good

Kenneth

Stayed 1 night in Nov 2021

2/10 Terrible

Bruce

Stayed 1 night in Nov 2021

8/10 Good

Bahulayan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Martin

Travelled with partner
Disliked: Staff & service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Stayed 3 nights in Nov 2021

10/10 Excellent

Vula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Yacouba

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Stayed 1 night in Nov 2021

2/10 Terrible

Evan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh no

Home office detention centre, full of refugees
Stayed 1 night in Nov 2021

4/10 Poor

Anna-Marie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Stayed 1 night in Nov 2021

6/10 Okay

Robin

Stayed 1 night in Nov 2021

6/10 Okay

Dilpa

We arrived and was told we were given another hotel
Stayed 2 nights in Nov 2021

2/10 Terrible

Joy

Stayed 1 night in Nov 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Really helpful staff
Stayed 1 night in Nov 2021

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and cleanliness.
Stayed 1 night in Nov 2021