Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
À refaire
Publié le 24 oct. 2018 sur HotelsExcellent, depuis une semaine c’ Le top. Nous descendons sûr Orlando, du coup on a réservé le même hôtel.
Petit appart complet, petit déjeuner extra.
Juste le bruit de la ventilation en permanence
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Manager, Gestion de l’hôtel
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
par un voyageur
Publié le 12 mai 2024
Filthy. Run down. Party Hotel.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Manager, Gestion de l’hôtel
Hello david, We regret to hear about your experience and appreciate your feedback. We value all guest comments and will share your concerns with the appropriate teams for their review and attention. If you'd like to discuss your stay further, please feel free to contact our management team directly.
par un voyageur
Publié le 18 mars 2024 sur Expedia
The management team were very professional, and friendly. However, the hotel room was not very clean.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Manager, Gestion de l’hôtel
Hello Jasmine, We are glad to hear that you found our management team to be professional and friendly. We apologize for any inconvenience caused by the cleanliness of your room and appreciate your feedback to help us improve our services for future guests. Feel free to reach out to our management team for any further assistance.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Manager, Gestion de l’hôtel
Hello Rutledge,We're sorry to hear that your stay did not meet your expectations. Please reach out to us with more details about your experience so we can address any concerns. We value your feedback and hope to welcome you back for a better stay next time.
par un voyageur
Publié le 17 mars 2024 sur Expedia
The room was dirt. The shower curtain was too short and it was hard to keep water from going out of shower on floor. The grounds were dirty. The main office and sitting area was cluttered, but the breakfast food was pretty good. Staff was nice.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We appreciate your feedback regarding your recent stay with us. Your comments are valuable as we strive to provide a pleasant experience for all our guests. We will take your observations into consideration for future improvements. Thank you for acknowledging the positive aspects of your visit, such as the breakfast and the staff.
par un voyageur
Publié le 17 mars 2024 sur Expedia
The rooms were dirty, there were spots on towels and sheets you have to go to the office to get dishes for the kitchen. The breakfast was nasty some of the staff were rude and unprofessional there was no hot tub like they had advertised and the pool was not clean and barely open .The only thing I liked about it was the size of the room but will not be returning
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Katrina, We appreciate you sharing your feedback with us. Your comments will be passed on to the relevant departments for further review and improvement. Our team aims to provide the best possible experience for all our guests, and we apologize for any inconveniences faced during your stay. We hope to have the opportunity to better serve you in the future.
par un voyageur
THE PROPERTY MANAGEMENT.
Publié le 15 mars 2024 sur HotelsI want to take the time and let the corporate office knownthat Crystal the properity manager is top notch. She went above and beyond every day to assist and make sure my stay was amazing. See its leadership skills like this that are a rare find. If i could convience here to swithch professions inwould hire herbin a heartbeat. So with that being said. Crystal if no body else acknowledges just how much you do for we the customers. I DO. Thank you
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Hello Kyle,We are delighted to hear that Crystal made your stay exceptional with her outstanding service and dedication. We truly appreciate your kind words about her leadership skills. Our team values guest feedback, and we will make sure to commend Crystal for her exceptional care. Thank you for acknowledging her efforts, and we hope to welcome you back soon.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Hello Darnell,We value your stay and are here for any future assistance you may need.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Manager, Gestion de l’hôtel
Hello Philip,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback you may have so we can address any issues accordingly. We value your input and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 9 mars 2024 sur Expedia
This is one of the worst hotel experiences ever. First, we did not get the room we booked and paid for. The receptionist that checked us in was too busy visiting with her friends than be helpful. So many things in the room were broken. The shower drain was clogged. The whole venue seemed unsafe.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Jessica, I'm sorry to hear about the challenges you encountered during your stay. We encourage guests to reach out directly to our management team with any concerns to address them appropriately. Your feedback is valuable for our continuous improvement and we appreciate you sharing your experience with us.
