Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Expedia
The room was not very clean, from the inside to the balcony.
Needs to repaint and change few articles
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all housekeeping concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Publié le 10 sept. 2022 sur Expedia
Nous avons aimé la communication efficace
Cependant, le condo a besoin de se refaire une beauté au niveau de la peinture et de la literie.
Plusieurs tâches sur le rideau de douche et la douillette du lit principal
Commentaires de Gestion de l’hôtel
10 sept. 2022 par Michael C., Gestion de l’hôtel
Merci beaucoup d'avoir évalué votre séjour avec nous.Nous apprécions sincèrement vos commentaires sincères et nous nous excusons pour ces inconvénients.Nous espérons que vous les avez portés à l'attention de notre équipe sur place, qui est disponible 24 heures sur 24 et 7 jours sur 7 pour vous aider dans de tels cas.Nous espérons vous accueillir à nouveau un jour!
par un voyageur
Publié le 22 avr. 2024
Perfect vacation all around!
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Raju, Gestion de l’hôtel
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 3 janv. 2024 sur Expedia
The resort overall was good, just they mixed up our room with someone else’s room and gave us the code to the door that someone else had rented before already and we didn’t know it My Wife and I unlocked the door with the code they sent us and we walked inside and somebody was in there. We almost got shot that man was really mad at us and came with a gun that almost scared us to death so I called them and said that the room we rented was in use so they gave us a different room and that room we got also had a washer and dryer in there and we washed our clothes when we took our clothes out of the washer. They were completely ruined. I don’t know what it was if it was oil or something but our clothes had a complete gray-black isch color about $100 worth of clothes and I hope to get a partial refund from Emerald Beach resort
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not our standard. We have voiced all of your concerns about your check-in experience & the issue with the washer to our property management team and they are currently being addressed.Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Publié le 1 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 25 sept. 2023 sur Expedia
ok
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 9 sept. 2023 sur Expedia
Everything is clos
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 9 sept. 2023 sur Expedia
Our unit was very clean but hallways, elevator areas and lobbies really need to be cleaned and updated
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 4 sept. 2023 sur Expedia
I didn’t like how the building was a bit confusing. Took me a while to find the pool, no clear signs directing to pool. Very limited amount of pools and spas/sauna. No assign parking was also an inconvenience.
Nice views. Clean room. Spacious. Room was same as the pictures - which was good.
Overall, good experience.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
