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Generations Riviera Maya Family Resort - More Inclusive

4.5 star property
4.5-star beachfront aparthotel with 2 outdoor pools

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OCEANFRONT SWIM UP SUITE | Pool
Beach/ocean view
Free minibar, desk, laptop workspace, blackout drapes
Free minibar, desk, laptop workspace, blackout drapes
Restaurant
Reviews
8.0

Very good

Popular amenities

  • Spa
  • Pool
  • Parking includedParking includedParking included
  • Free airport shuttleFree airport shuttleFree airport shuttle
  • Outdoor spaceOutdoor spaceOutdoor space
  • LaundryLaundryLaundry

Check out the area

Map
Playa del Carmen, QROO
  • Popular LocationPlaya Paraiso Golf Course6 min drive
  • Popular LocationCirque du Soleil Boutique at Vidanta Riviera Maya7 min drive
  • Popular LocationMaroma Beach16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

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About the area

Playa del Carmen

Beachside getaway.You'll find El Manglar Golf Course and Playa Paraiso Golf Course within 3 miles (5 km) of this aparthotel. Also, Cirque du Soleil Boutique at Vidanta Riviera Maya is within 3 miles (5 km) and Paradise Beach is within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive
  • Paradise Beach - 9 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Maroma Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • Cena Trattoria By el Faro - 9 min drive
  • El Cocotal - 2 min walk
  • Don Miquel - 8 min drive
  • Café del Lago - 10 min drive
  • Limon y Sal - 10 min drive

About this property

Entire place

Generations Riviera Maya Family Resort - More Inclusive

4.5-star beachfront aparthotel with 2 outdoor pools
Some rates at Generations Riviera Maya Family Resort - More Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Generations Riviera Maya Family Resort - More Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. WiFi is free in public spaces. You can unwind with a drink at one of the 2 poolside bars. A roundtrip airport shuttle is free (available 24 hours). A terrace, a complimentary children's club, and a garden are also featured at the luxury Generations Riviera Maya Family Resort - More Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 159 guestrooms or units
  • 2 bars by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
Generations Riviera Maya Family Resort - More Inclusive offers 159 air-conditioned accommodations with free minibar items and complimentary newspapers. Rooms open to balconies or patios. 30-inch Smart televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Beach

  • On the beach

Pool/Spa

  • 2 outdoor pools
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Body scrubs
  • Manicures and pedicures
  • Reflexology
  • Deep-tissue massages
  • Hot stone massages
  • Aromatherapy
  • Body treatments

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Children's games

Dining

  • 2 poolside bars
  • Stocked minibar (free)
  • Room service available

Bedrooms

  • Bed sheets provided
  • Day bed

Bathrooms

  • Bathtub or shower
  • Hydromassage showerhead
  • Jetted bathtub
  • Bathrobes
  • Shampoo
  • Soap
  • Toilet paper
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch Smart TV with cable/satellite service

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace
  • Desk chair

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Local maps
  • Iron/ironing board
  • Phone
  • Blackout drapes/curtains
  • Safe at front desk
  • Free newspapers
  • 24-hour front desk
  • Mobile key entry

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 159 rooms
  • Traditional architecture

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Generations Riviera
Generations Riviera Maya Gour
Generations Riviera Maya Playa del Carmen
Generations Riviera Maya Resort Playa del Carmen
Maya Generations
Riviera Maya Generations
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Generations Riviera Maya Family Resort - More Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 0 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.2/10

Cleanliness

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

yasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall satisfactory
Stayed 7 nights in Apr 2024

10/10 Excellent

Jillian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff could not be nicer or more willing to help. Everyone goes out of their way to make sure you have everything you need. The restaurants are incredible for an all inclusive. The drinks are delicious. We brought our baby and they had everything we needed at the resort - a crib/monitor/etc. It’s not a big resort, but if you are looking for a short relaxing vacation, this is great!
Stayed 3 nights in Apr 2024

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness, amenities
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
Stayed 4 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with partner
Disliked: Amenities
Check in was lacking any information even when we were told “butler” would help. The front lobby had no one to greet us or bell hop. Time was limited when available to ask for help. Check in map and amenities were not explained. We found most restaurants were hard to get into. Most workers were texting on mobile devices vs providing services. Highlight was drivers between resorts who went out of their way to stop, help or provide info. Don’t recommend for the cost to make a reservation.
Stayed 7 nights in Apr 2024

6/10 Okay

Angelica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed all of the restaurants. However, the room next to ours was getting renovated and they made so much noise that my toddler had a hard time napping and going to bed. We complained and nothing was done. Also, we were on the side of the hotel that was away from all restaurants which made it difficult with a toddler.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2024

4/10 Poor

Tim

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yasameen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property has many excellent features, such as luxurious accommodations, a beautiful beach, and attentive service. However, although our all-inclusive reservation included access to all 15 restaurants, we could only enjoy four as the rest were exclusively for adults!
Stayed 5 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The dedication and warmth of the Generations Riviera Maya staff truly make the experience. We dined every morning at the Chef's Market and were warmly greeted by the team and provided everything from mimosas (refills without asking!) to delicious cuisine. On days when we woke up especially early but not quite ready to dine, they happily supplied delicious lattes to sip and enjoy. Similarly, the teams at the Palms and Jade Restaurants were equally accommodating. A special shout out to our server Daniel at the Haab restaurant and Chef Sanjeev for a remarkable meal. It may be odd that our favorite meal in Mexico was Indian fare, but it truly was delicious! The resort also hosts a lovely Mexican themed night with a pinata crafted by the Kids Club staff and a talented mariachi band. A particular stand out of our four night experience was with the Eko Kids Club. Angie, Wendy, Xio, and Sharon provided fun, engaging activities including face painting, crafts, treasure hunts, and baking. When given the choice to continue enjoying the neighboring Aqua Nick water park or heading to Kids Club, our son emphatically requested Kids Club! We are so grateful to the team for making our son's vacation particularly special! It also afforded us a chance to explore to the two neighboring adults-only properties. Our room attendant Alma along with the evening staff ensured our room was refreshed each morning and at turn down. Thanks for a lovely trip!
Stayed 4 nights in Mar 2024

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024