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4.7 out of 5

"Check-in was terrible - sat and waited over half hour while saw other guests being checked in earlier. Restaurant reservations were impossible. Upon ... " More

By a verified traveller on Wed 22 Feb 2023

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Hotel Description

5-star beachfront resort near Maroma Beach

Beachfront retreat

Stay at this Playa del Carmen resort and you'll be within half a mile (1 km) of Maroma Beach and 2 miles (3 km) of Playa Paraiso Golf Course. Ojo de Agua Beach and Puerto Morelos Reef are within 12 miles (20 km).

All-inclusive

This all-inclusive resort features a golf course, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 20 restaurants and perks like free buffet breakfast and free valet parking.

Panoramic Suite, Oceanfront (Butler Suite)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite (Promo)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite (Upper Floor)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Romantic Villa, Private Pool (Butler Service)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Oceanfront (Corner, Butler Suite)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Iberostar Grand Paraíso - Adults Only - All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Paraíso - Adults Only - All Inclusive

Everyone (10) Couples (9) Family (3)
3 out of 5
Check-in was terrible - sat and waited over half hour while saw other guests being checked in earlier. Restaurant reservations were impossible. Upon arrival attempted to book reservations - only mexican restuarant was available at 9 pm - nothing else available. Resort was beautiful but rooms were dark and outdated. Room temperature was warm - lowest thermostat would go was 72 degrees. Beverages are not replenished - have to request. AVOID the sales pitch. You are promised no pressure and meeting would not take more than 90 minutes. The pitch was over two and half hours long before we were able to end it. Had to go through 5 different "sales" people. Last was rude, condescending, and tried to pressure. Left a bad taste - ruined our day. NEVER again. Been to 3 Iberostar Grands - not sure we'll returen.

Posted by , from PLYMOUTH on 22 Feb. 2023

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Comment from Hotel Management

23 Feb. 2023 by Quality Manager

Although we sincerely regret reading that your holiday at Iberostar Grand Paraiso was not to your liking, we are grateful that you have taken the time to send us your review.First of all, please allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations in all areas. For this reason, we are concerned to read that you encountered some inconveniences at your check in. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a flawless check in and check out for our guests. We assure you that our front desk team does everything in their hands to accomplish this by helping our guests the best possible way .On the other hand , regarding our The Club loyalty program, it was created as a new tool and a different way our guests can book their vacations at any of the Iberostar resorts all around the world, with some extra benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you .We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

5 out of 5
The buffet have the same food for lunch and dinner

Posted by , from Winter Haven on 27 May 2022

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Comment from Hotel Management

24 Aug. 2022 by Quality Manager

Thank you for choosing Iberostar Grand Paraiso and for sharing your feedback with us. We are saddened to read that our gastronomic offer did not meet your expectations, please know that we will pass on your comments to our Management for their review. We hope to have a new opportunity to welcome you back so we can change your perspective of our Resort. Best regards,

1 out of 5
The property was very large. There are actually 5 different main lobby’s and 5 different “themes” on the resort. The adults only side was nice, calm, peaceful and quiet.

Posted by on 21 Apr. 2022

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Comment from Hotel Management

24 Aug. 2022 by Quality Manager

Thank you for choosing our Resort and for taking the time to share your feedback with us. We are glad to know that you enjoy our facilities and the atmosphere of our hotel. We hope to welcome you back again in the future. Best regards,

5 out of 5

Posted by on 1 Mar. 2022

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5 out of 5

Posted by on 2 Jan. 2022

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5 out of 5
Pure luxury! Food, views, accommodations and the staff simply amazing.

Posted by on 7 Dec. 2021

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5 out of 5
The staff at this property make the experience so luxurious!!

Posted by on 7 Dec. 2021

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5 out of 5
Wonderful service! Everything was great.

Posted by on 13 Aug. 2021

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5 out of 5
Beautiful buildings, surroundings, staff was excellent and always helpful. Just an enjoyable stay.

Posted by on 16 Jul. 2021

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5 out of 5
Amazing staff, great food! Beach could have been better but it was nature’s fault. Aaron, ivan,and Mariana from entertainment were the best! I would come back again

Posted by on 24 Jun. 2021

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About the Iberostar Grand Paraiso Adults Only - All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Golf included
  • Golf - use of golf cart included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Use of golf equipment not included
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • All available beverages included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

Iberostar Grand Paraíso - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraíso - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 20 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. This 5-star Playa del Carmen resort is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 6 bars or lounges
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Grand Paraíso - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Frette Italian linens
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Iberostar Grand Paraíso - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive All-inclusive property
  • All-inclusive property Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Hotel Paraiso All Inclusive
  • Iberostar Paraiso Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.