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Viceroy Riviera Maya All Inclusive

5.0 star property
5-star beachfront property near Mamitas Beach

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Photo gallery for Viceroy Riviera Maya All Inclusive

Terrace/patio
Spelunking/cave exploring
Luxury Villa, 2 Queen Beds
Yoga
Free daily full breakfast

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Breakfast included
  • Parking available

Explore the area

Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪2 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Luxury Villa, 2 Queen Beds

Terrace/patio

Luxury Villa, 2 Queen Beds

  • 93 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed

View from room

Luxury Villa, 1 King Bed

  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa

Royal Villa

Royal Villa

  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa

Signature Villa

Signature Villa

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

Beachside getaway.Your stay at this property will put you steps from Playa Xcalacoco and a 5-minute walk from Chun-Zumbul (diving site). Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 2 min walk - 0.2 km
  • Gran Coyote Golf - 4 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 4.9 km
  • Playa del Carmen Main Beach - 10 min drive - 6.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Amaranto - ‬11 min walk
  • ‪Alberca - Pool - ‬11 min walk
  • ‪Privilege Lounge - ‬7 min walk
  • ‪Piano Bar - ‬13 min walk
  • ‪The Fives Plaza - ‬7 min walk

About this property

Viceroy Riviera Maya All Inclusive

5-star beachfront property near Mamitas Beach
Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viceroy Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the luxury Viceroy Riviera Maya All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 41 guestrooms or units
  • 2 dining venues
  • Built in 2012
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 8 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Scuba diving

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Private plunge pool

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from May 26 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate
The resort fee includes:
  • Fitness center access
  • In-room coffee
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This is an adults-only property and guests under 14 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 78 out of 87 reviews
Rating 8 - Good. 5 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisbet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lisbet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Stayed 4 nights in Aug 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

wilfredo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Stayed 6 nights in Sep 2023

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Stayed 5 nights in Sep 2023

2/10 Terrible

Brian

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Stayed 4 nights in Aug 2023

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service
I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Stayed 2 nights in Jul 2023

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Stayed 1 night in Jul 2023

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Stojan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word, REJUVENATION!
Stayed 2 nights in Feb 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Unique experience. Quiet getaway.
Stayed 5 nights in Sep 2022

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Stayed 4 nights in Aug 2022

4/10 Poor

Douglas, downey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Harry

Stayed 4 nights in Apr 2022

10/10 Excellent

Brent D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Stayed 8 nights in Jan 2022

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Stayed 7 nights in Dec 2021

10/10 Excellent

Matthew, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Stayed 1 night in Nov 2021

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible Service!

Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!
Stayed 5 nights in Aug 2021