Ratings based on 157 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Needed air conditioning
by A traveller
Posted Jan. 30, 2024 on Expedia
We booked a one night stay because we had to kill time before our red eye flight and wanted to shower before our flight.The unit was dirty, especially the bathrooms. I was glad we weren’t spending the night. The check in process was a complete joke. I had already paid through Expedia but had to basically fill everything out again at the check in desk which took 45 minutes. The entire time they were trying to sell me on a time share. They had extra charges for everything, Wi-Fi, parking, extra parking spot etc. the last straw was when the front desk called right before we were checking out and was trying to get our credit card number again after we had already given them it a check in and paid for it the night before with Expedia. The Wi-Fi that we paid for and was extra didn’t even work .The front desk couldn’t even give me the Wi-Fi password because an individual owns the unit we were in and they didn’t know what it was.The only redeeming part of this place was the view of the ocean when you walked to their look out. I would never stay there again.
by A traveller
Posted Jan. 27, 2024 on Expedia
Property is dated. No ac and tv indicates cable but really seems to be free internet tv....no local channels. Couch very uncomfortable.
by A traveller
Beautiful Ocean View
Posted Jan. 27, 2024 on HotelsCondo was exactly as described. Beautiful ocean view, breakfast on the lanai everyday. We did some cooking and all utensils were top of the line even the Instapot, having an ice maker in the freezer was a plus. The grilling area was clean and close by. Two pools and hot tubs was nice. There is not as much to do in this area but it was so comfortable. The complex is quiet and felt very safe. I plan to return next year. We were able to see whales off the shore of complex. There were also a few farmers markets close by.
by A traveller
Posted Jan. 27, 2024 on Expedia
by A traveller
Posted Jan. 22, 2024
by A traveller
Pleasantly Surprised
Posted Jan. 10, 2024 on HotelsVery nice property in Princeville
by A traveller
Posted Jan. 5, 2024 on Expedia
by A traveller
Horrible - Stay Elsewhere
Posted Dec. 27, 2023 on HotelsStayed here for part of our honeymoon. Tried to cancel the reservation as soon as we walked in and saw the room but we couldn’t get our money back. The Cliffs does not look like the photos shown on here. Staff in lobby is rude. Rooms are hot with no A/C. Visitors need to go to the lobby to swap their own towels. We checked out after 1/3 nights even though we “weren’t allowed any money back”. Do yourself a favor and stay elsewhere.
Comment from Hotel Management
Dec. 28, 2023 by Cliffs Reservation Department, Hotel Management
Aloha Ross, so sorry to hear about your experience with us. I will definitely share this with our staff. Have a good day and Happy Holidays!
by A traveller
Posted Dec. 22, 2023 on Expedia
Pretty location but limited food options nearby. Room we were given was dark, ground floor and no view. Good reminder to confirm room type/location
with property ahead of time.
Comment from Hotel Management
Dec. 28, 2023 by The Cliffs Reservation Team, Hotel Management
Aloha Edward! Thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate you and your business. Have a great day and Happy Holidays!
