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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
5-star beachfront hotel with 2 outdoor pools

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2 outdoor pools
Creator video
1 bedroom, premium bedding, down comforters, minibar
Hydrotherapy, aromatherapy, facials, 16 treatment rooms
1 bedroom, premium bedding, down comforters, minibar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Spa
  • Gym

Explore the area

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Playa Mujeres Golf Club
    ‪6 min drive‬
  • North Beach
    ‪45 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Corner Suite Ocean Front + $80 Daily Resort Credit

View from room

Corner Suite Ocean Front + $80 Daily Resort Credit

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite + $175 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Master Suite + $175 Daily Resort Credit

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

View from room

Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

View from room

Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

  • 88.0 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

View from room

Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

View from room

Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

Beachside getaway.You'll be steps from Punta Sam Beach and within a 15-minute walk of Punta Sam Ferry Terminal. El Meco Archaeological Site and Mujeres Beach are also within 2 miles (3 km).

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk - 1.2 km
  • Punta Sam Beach - 14 min walk - 1.2 km
  • Playa Mujeres Golf Club - 6 min drive - 4.9 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.8 km
  • North Beach - 45 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

5-star beachfront hotel with 2 outdoor pools
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, gift shops/newsstands, and concierge services are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This 5-star Punta Sam hotel is smoke free.

  • 88 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2024
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

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  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 1,144 reviews
The price is CA $751
CA $911 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 54 reviews
Rating 8 - Good. 1 out of 54 reviews
Rating 6 - Okay. 1 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for 20th anniversary

This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy

Stayed 7 nights in Feb 2025

10/10 Excellent

Ruzanna

Stayed 7 nights in Feb 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Heated pool food service!
Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and property was clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Wonderful property. All around 5 star experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karoli, Tallinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025

8/10 Good

Robert P, WATERLOO

Stayed 7 nights in Dec 2024

10/10 Excellent

Herbert Manfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon.
Stayed 3 nights in Nov 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

jose manuel

The best hotel in Cancun!

It truly is the best hotel in Cancun the best service. The best food in the rooms are brand new and five diamond luxury. We stayed for our honeymoon and everything was the highest quality we’ve ever experienced in our lives. I would highly recommend it for anybody is the best hotel on the beach anywhere in Mexico.
Stayed 4 nights in Oct 2024

10/10 Excellent

Fadi, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. A true A operation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Genevieve

Stayed 3 nights in Sep 2024

10/10 Excellent

PAUL ARAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Stayed 3 nights in Aug 2024

10/10 Excellent

Edmond Dan, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch!! Exceptional service, staff is ready to meet your every need. The Rooftop pool has an excellent view of Isla Mujers. Rooms are state of the art. If you’re looking for a relaxing adults only. Book now! We will definitely stay here again! 6 days of the best vacation I have ever experienced. Highly recommend! All the amenities of a wonderful resort. Butler service, 5 star.
Stayed 5 nights in Jul 2024

10/10 Excellent

Artin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to unlike. Everything was perfect. Honestly from A-Z. Staff - drink restaurant. Very energetic people nice polite funny. Overall amazing amazing. Nothing else i can say. Modern Luxury. Service all great, real 5 star luxury experience and super clean. Thanks to each of them.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Mshari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the stuff, his name joe he was so rude not a professional speak with the customer so bad and doesn’t help in anything
Stayed 4 nights in Jul 2024

10/10 Excellent

Jaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024