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Hotel Esencia

5.0 star property
5-star beachfront resort with 2 outdoor pools

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Photo gallery for Hotel Esencia

On the beach, white sand, free beach cabanas, sun loungers
Exterior
3 restaurants, breakfast served
Reception
Poolside bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Pet-friendly
  • Room service

Explore the area

Map
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO, 77750
  • Cenote Azul
    ‪2 min drive‬
  • Ecopark Kantun Chi
    ‪3 min drive‬
  • Puerto Aventuras Marina
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, 1 King Bed (Jungle Suite with Plunge Pool)

Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed (Jungle Suite with Plunge Pool)

8.0 out of 10
Very good
(1 review)
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Jungle)

Egyptian cotton sheets, premium bedding, down comforters

Suite (Jungle)

7.0 out of 10
Good
(2 reviews)
  • 95 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Bungalow

Presidential Bungalow

Presidential Bungalow

  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Pool)

View from room

Villa (Pool)

  • 336 sq m
  • Sleeps 5
  • 2 King Beds and 2 Double Beds

View all photos for Suite (Beach)

Suite (Beach)

Suite (Beach)

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Master Beach)

View from room

Suite (Master Beach)

  • 115 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • 70 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master Jungle)

Suite (Master Jungle)

Suite (Master Jungle)

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (The Esencia)

Suite (The Esencia)

Suite (The Esencia)

  • 198 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Villa (Yum-Ha Private Villa)

Villa (Yum-Ha Private Villa)

Villa (Yum-Ha Private Villa)

  • 415 sq m
  • Sleeps 8
  • 4 King Beds and 2 Double Beds

View all photos for Suite (Rooftop Wellness)

Suite (Rooftop Wellness) | Private pool

Suite (Rooftop Wellness)

  • 172 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (The Esencia Mansion)

Room (The Esencia Mansion) | Billiards

Room (The Esencia Mansion)

  • 5000 sq m
  • Partial ocean view
  • Sleeps 10
  • 4 King Beds

About the area

Xpu-Ha

Beachside getaway.Within a 5-minute walk of the resort, you'll find Xpu-ha Beach and Oasis Beach. Ecopark Kantun Chi and Cenote Cristalino are also within 2 miles (3 km).
View more Resorts in Xpu-HaOpens in a new window

What's nearby

  • Xpu-ha Beach - 16 min walk - 1.4 km
  • Cenote Azul - 2 min drive - 1.5 km
  • Cenote Cristalino - 2 min drive - 1.8 km
  • Ecopark Kantun Chi - 3 min drive - 2.5 km
  • Puerto Aventuras Marina - 5 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬5 min drive
  • ‪Tokyo - ‬3 min drive
  • ‪Bar Mojado Beach - ‬4 min drive

About this property

Hotel Esencia

5-star beachfront resort with 2 outdoor pools
Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Esencia you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi and wired Internet. This Art Deco resort also offers a children's pool, a 24-hour fitness center, and a hot tub. Free self parking and valet parking are available. A complete renovation of Hotel Esencia was completed in February 2021.

This 5-star Xpu-Ha resort is smoke free.

  • 48 guestrooms or units
  • 2 levels
  • 16 buildings
  • 3 dining venues
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Hotel Esencia offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels and Netflix. Espresso makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Conrad Tulum Riviera Maya

  • On private beach
  • Pool
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 259 reviews
The price is CA $590
CA $810 total
includes taxes & fees
Jun 27 - Jun 28
Conrad Tulum Riviera Maya

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 78 to 120 for adults and USD 39 to 60 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Beach volleyball
  • Boat
  • Books
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Hot tub
  • Kayaking
  • Library
  • Playground
  • Sail boat
  • Sauna
  • Steam room
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Casa Maya]
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 200.0 per night.
  • Cribs (infant beds) are available for USD 150.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night
  • Service fee: 15 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 78 to 120 for adults, and USD 39 to 60 for children
  • Airport shuttle fee: USD 319 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 319 (one-way), (up to 11 years old)
  • Pet fee: USD 200 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: USD 150.0 per night
  • Rollaway bed fee: USD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Esencia Hotel Xpu-Ha
Esencia Xpu-Ha
Esencia Hotel Playa Del Carmen
Esencia Hotel Playa Del Carmen
Hotel Esencia Riviera Maya, Mexico - Xpu-Ha
Esencia Hotel
Hotel Esencia Xpu-Ha
Esencia Hotel Solidaridad
Esencia Solidaridad
Hotel Esencia Riviera Maya
Hotel Esencia Resort
Hotel Esencia Xpu-Ha
Hotel Esencia Resort Xpu-Ha

Hotel Esencia Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 49 reviews
Rating 8 - Good. 6 out of 49 reviews
Rating 6 - Okay. 3 out of 49 reviews
Rating 4 - Poor. 0 out of 49 reviews
Rating 2 - Terrible. 0 out of 49 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Weiming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Mariela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very big and comfortable room, small bathroom though
Stayed 3 nights in Jul 2023

10/10 Excellent

Brian, West New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely Amazing
Stayed 5 nights in May 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best. Place. Ever. Everything and everyone was amazing.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Stayed 3 nights in Aug 2019

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Amazing !!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place

Beautiful property, one of the finest in the world, not for corporate people
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful get away

It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
Stayed 7 nights in Mar 2019

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Esencia in August.

Great small hotel. Couldn't control the thunderstorms & sargasso blooms though. They did a valiant effort sweeping it up on a daily basis. Staff exceeded expectations which is hard to do on a high dollar hotel. We'll definitely return.
Stayed 4 nights in Aug 2018

10/10 Excellent

Heather, San Diego Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY! This is our third time at Esencia and it just gets better! Always excited to find a great deal here in Expedia and excited to head back to Esnecia next year!
Stayed 3 nights in Jul 2018

10/10 Excellent

corey, Arlington, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost private Italian Villa on beach in Mexico

29 room Italian Villa style along a beautiful seems pristine coastline in eastern Mexico. Staff and service was fantastic. Every need we had was met immediately. Beachfront was very private and super comfortable cabanas. Plenty of shade when we needed it. Even found a little cove about 100 yards down that was super clear water and no waves. Very cool and private spot. Rooms super clean daily. Loved the sound system in the rooms with great music on a supplied mini ipod. Very nice touch. Had a private "wading pool" that was surrounded by jungle tree plants. Super private. We had a couple of issues with the "pool". Ours was more like a hot tub size and the heater function was difficult to figure out. Had a plunger and we never knew if it was working so we had to call the (excellent) staff to get the heat turned on. Again great response from the staff. Only other issue was the restaurant food was not up to the tastes of a high quality place like this and the prices a bit high for the flavors we experienced in the nights we dined. But, again superb service!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel location. US prices.

Very nice hotel location. Beautiful room. Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service. There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival. Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.

6/10 Okay

Victor, Los Angeles

Liked: Cleanliness
Disliked: Property conditions & facilities

Too expensive for what you get

The property is very pleasant but at $800 per night you would expect a higher quality hotel. Rooms lack some basic amenities like hairdryers and bath caps. There is a lack of detail on the service (no turndown service). I told the staff when I made the reservation that this was my anniversary and that I wanted my room decorated for the occasion, they assured me they would do so. They didn't do anything at all. Not when we got to the hotel nor the following nights. I requested a special dinner in a setting overlooking the ocean (this was suggested by the concierge). They miscommunicated somehow and placed us on a different location. The table was very poorly lit when the sun sat down. We had to use our phones lights to see. I general the experience is not up to the level of the price they charge.

10/10 Excellent

Michelle, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our 5th visit and as wonderful as always

This was our 5th visit to Esencia. We got married here 4 years ago and keep coming back. It is the perfect balance of understated beauty with warm, impeccable service (and the MOST delicious food). The new owner is really taking care to maintain the uniqueness of the property, while also making improvements. New furniture, new bath products, updated menus are just a few. The changes are lovely. We cannot say enough how special Esencia is. We recommend it to everyone we know.

10/10 Excellent

Shana, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet Hideaway...time & place to decompress

A very short trip for us, but we will be returning. A nice relaxed vibe. A low key, understated and well kept property. If you don't want the large resort and love peace & tranquility, this place is it. Beautiful clean beach. Very hospitable staff. The food was excellent. One must have the juevos mortulenos at breakfast. The room's decor is very simple..all in white. very calm and clean. Great smelling all natural soaps, shampoo & body oil. Nice music selection in the ipods. Excellent massage at the Spa. One must do the morning yoga. I did Anusara yoga with Olga. She was a wonderful teacher. The pools are long enough to do some laps if you want a little exercise. The pain au chocolat in the early morning pastry basket was to die for. Don't step away from the basket or the birds will come and get them. The bungalows are nestled into the natural fauna. I saw several typed of birds, iguanas, squirrels and even a slim, fast garden snake. You get the full experience here....you get to be surrounded by nature and have the comfort of luxury accommodations

10/10 Excellent

Mary, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury boutique bliss

Hotel Esencia is a serene boutique hotel nesseled in the middle of the forrest. The grounds were beautiful and well maintained. The beach had a ton of seaweed but you feel like you are the only one on the beach as the hotel is not flanked by big hotels which made it so enjoyable. The food is truly amazing. Not a detail was missed by the staff. Hotel Escenia is a gem and a first class experience!