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"It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few d
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Stay at this Akumal resort and you'll be within half a mile (1 km) of Akumal Beach and 2 miles (3 km) of Yal-ku Lagoon. Aktun Chen is within 3 miles (5 km) and Xel-Há Park is within 9 miles (15 km).
Poolside dining
This luxury resort features an attached winery, a full-service spa, and a nightclub. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.
Spa tubs, free WiFi
Boasting private spa tubs and jetted bathtubs, the 434 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include free minibar items, balconies or patios, and iPod docks.
Secrets Akumal Riviera Maya All Inclusive - Adults Only ratings based on 9 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Secrets Akumal Riviera Maya All Inclusive - Adults Only
Everyone (7)Couples (2)
4 out of 5
Posted by a verified traveller on 4 Dec. 2019
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Comment from Hotel Management
6 Dec. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation during your stay at Secrets Akumal Riviera Maya, we are delighted to read that we were able to meet your expectations. Have a wonderful day at paradise! Best regards,
4 out of 5
Posted by a verified traveller on 12 Nov. 2019
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Comment from Hotel Management
12 Nov. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation and for your visit! We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
4 out of 5
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
16 Apr. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation! We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
4 out of 5
It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few days of our trips. im really upset that spent all that money for not good food.
Posted by a verified traveller on 13 Feb. 2019
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Comment from Hotel Management
16 Feb. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your visit and your comments! Feedback is our most important tool for improving. However, I must confess that we are very concerned to hear you had this experience during your stay. We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup, however we would like to take the opportunity to point out that our resort undergoes regular independent audits sent both by the company and the tour operators we collaborate with, to ensure our strict food safety management procedures imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, and sincerely hope that both are totally recovered.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Sincerely,
3 out of 5
Hotel was nice, staff was nice. The overall location on the beach would have been great but there was seaweed everywhere which caused a terrible odor. Definitely would not upgrade to the premium suites or liquor package, its a joke. Drinks were watered down and food was sub par.
Posted by a verified traveller on 16 Jul. 2018
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Comment from Hotel Management
17 Jul. 2018
by Fabiola Saucedo / Social Media Coordinator
We are happy to hear that our resort and staff were able to meet all your needs during your stay. We appreciate your feedback and let us mention that currently the Riviera Maya is experiencing higher than normal amounts of seaweed, where our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches clean and accessible for guests to enjoy. Thank you for your understanding! Best regards,
5 out of 5
Our stay at Secrets Akumal was an overall Great Experience. The only drawback that I felt was not having any sister resorts next to it so there would be more of a restaurant selection. The hotel has an Activity Group of employees that do several things throughout the day and evening to include Yoga on the Beach, Snorkeling, Various Pool Games, Beach Volleyball, Card Games and a nightly show in the Pavilion Theatre. Pool staff and waiters were very attentive to your needs while lounging at the Beach or Pool. Great Live Music performances daily by the pool as well as the Lounge at night.
Posted by Vernon, from Corpus Christi, TX on 29 Jun. 2018
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Comment from Hotel Management
30 Jun. 2018
by Fabiola Saucedo / Social Media Coordinator
We are very glad to learn that your stay was very pleasant one and that you have enjoyed all the details we take pride in offering our guests. We appreciate all your comments! We look forward to welcome you home in the near future. Best regards,
5 out of 5
The experience I had was fantastic! Everyone was friendly and very polite. The service was excellent and fast. I am looking forward to visited again! Honestly I couldn't find anything that could be improved.
Posted by David on 16 Apr. 2018
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Comment from Hotel Management
18 Apr. 2018
by Fabiola Saucedo / Social Media Coordinator
Thank you David for the wonderful comments of your recent holiday experience at Secrets Akumal Riviera Maya! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our resort and staff were able to meet all your needs during your stay. Have a wonderful day! Best regards,
5 out of 5
Incredible place
Pros:The people, service, pools, beach, food (burgers are divine) comfort, decor, rooms, everything!
Location:Akumal beach has incredible snorkling and turtle watching. Not to miss.
We just came back from a wonderful trip to Secrets Akumal. Before the trip, I read many reviews to help us choose our resort. The reviews helped me make the choice to go there. I am so happy that we did. The resort is spotless. The rooms are clean, and have everything for an enjoyable stay. Even the room service (which was the same quality as a top restaurant) privacy box in genius! The smart TV even allowed us to watch our netflix when we felt like staying in. The shows were good. The service was fantastic. A special shout out to Silvia at the beach bar. She remembered our favorite drinks, and took great care of us. She made us feel like part of the family. The entire staff was great. They work hard.
The beach was beautiful. The lounge chairs and beds by the pool and beach are super comfortable. Even the mattresses floating around made it that much more relaxing. There are 3 huge pools. We loved the quiet pool in the back. There was this relaxing soft music. The rooms were full, but it never felt crowded. We stayed in many places on Riviera Maya. This was, by far, our favorite.
Posted by Ginnie, from NY on 20 Apr. 2017
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Comment from Hotel Management
26 Apr. 2017
by Anahí Acosta Social Media Coordinator
Dear Ginnie el Travelocity,
Thank you so much for your kind words. We truly apprciate them. We are over the moon to realize that you had such a great time with us and you felt like home.
We do our best to give our guests the best vacation posible.
We are extremely happy to know you had a nice one...hopefully you will visit us in the near future.
Thank you for taking the time to let us know how your vacation was. We will be waiting for you.
Kind Regards,
3 out of 5
April relaxing trip
We spend 7 night at this Hotel, 5 out of the 7 it was a very windy forecast, we were not able to see the turtles duenbad weather
Posted by a verified traveller on 9 Apr. 2017
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Comment from Hotel Management
18 Apr. 2017
by Anahí Acosta Social Media Coordinator
Dear,
We are very sorry to hear you were not lucky enough to see the turltes because the weather was not so good. We hope this just gives youan excuse to be back and spend another amazing vacation at our resort and see the turtles and all the marine life we have here like stingrays.
We cannot wait for the day we will welcome you again.
Kind Regards
About the Secrets Akumal Riviera Maya All Inclusive - Adults Only
All-inclusive room rates at Secrets Akumal Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Property Features
Some rates at Secrets Akumal Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets Akumal Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an attached winery, outdoor tennis courts, and a sauna. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Akumal resort.
Secrets Akumal Riviera Maya offers 434 accommodations with private spa tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Private balcony or patio
Jetted tub
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
The resort hosts a free manager's reception daily.
Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.
Spa Services
Number of treatment rooms 12
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Secrets Akumal Riviera Maya
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
No pets or service animals allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays 24 hours
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv
Secrets Akumal Riviera Maya
Secrets Akumal Riviera Maya Resort
Secrets Akumal Riviera Maya Akumal
Secrets Akumal Riviera Maya Resort Akumal
Secrets Akumal Riviera Maya Optional All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Children 18 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Promotions
Sip, Savor, and See Offer
Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.
This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
