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"It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few d
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Within 9 miles (15 km) of this resort, you'll find Xel-Há Park and Dos Ojos Cenote. Tulum Mayan Ruins and Xplor Theme Park are also within 20 miles (32 km).
Poolside dining
This luxury resort features an attached winery, a full-service spa, and a nightclub. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and jetted bathtubs, the 434 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include furnished balconies or patios, iPod docks, and 24-hour room service.
Secrets Akumal Riviera Maya - Adults Only - All Inclusive ratings based on 11 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Everyone (8)Couples (3)
5 out of 5
Posted by a verified traveller on 19 Apr. 2021
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Comment from Hotel Management
29 Apr. 2021
by Fabiola Saucedo / Social Media Coordinator
Thank you for taking time to share your 5 stars rating with us! We look forward to welcoming you home in the near future.
2 out of 5
Ok, so we arrived and because I was preferred customer I was preferred they took me to a different check in lounge. They make you fill out a bunch of papers I said ok fine. After that a sales rep comes and basically makes you commit to a breakfast and why not. Now let me break down the details of my trip:
My room: it smelled so so bad I couldn’t even handle it. After my complain, they sent 2 technicians that tried to fix it and told me everything was fine. Ok, so I decided to unpack my stuff... 30 mins later boom the smell again. And of course I complained again. They told me they didn’t have any other rooms and that they will do their best to accommodate me. I spend hours waiting when I went to ask about my room.. oh we can give me another room, instead of upgrading me; they were downgrading me. I said no, I paid for Swim out and that’s what I want. After hours of waiting I finally got another room. This other one was ok, no smell! However, no welcoming champagne or fruits! The mini bar was incomplete and it was never restock! Oh and let me mention about their towel, oh boy the pool towers were actually better than the room towel.
Food: food was good but service is very very slow! The selection of food is very limited as well. No buffers available. In the hibachi you have to get what they give you “no other way around” the Mexican restaurant was very good with real Mexican dishes however service extra slow.
Pool: amazing loved loved the pool. However, the pool bar closes
Posted by Aury, from New Jersey on 2 Sep. 2020
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Comment from Hotel Management
9 Sep. 2020
by Fabiola Saucedo / Social Media Coordinator
Thank you Aury for your evaluation! We deeply regret that you did not fully enjoy your experience at our hotel, as we strive every day to make each stay unforgettable. Our guest’s feedback is truly important for us and we sincerely look forward to have the opportunity to welcome you back home and provide you with the exceptional quality and service that characterizes our brand and resort.
4 out of 5
Posted by a verified traveller on 4 Dec. 2019
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Comment from Hotel Management
6 Dec. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation during your stay at Secrets Akumal Riviera Maya, we are delighted to read that we were able to meet your expectations. Have a wonderful day at paradise! Best regards,
4 out of 5
Posted by a verified traveller on 12 Nov. 2019
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Comment from Hotel Management
12 Nov. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation and for your visit! We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
4 out of 5
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
16 Apr. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your evaluation! We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
4 out of 5
It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few days of our trips. im really upset that spent all that money for not good food.
Posted by a verified traveller on 13 Feb. 2019
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Comment from Hotel Management
16 Feb. 2019
by Fabiola Saucedo / Social Media Coordinator
Thank you for your visit and your comments! Feedback is our most important tool for improving. However, I must confess that we are very concerned to hear you had this experience during your stay. We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup, however we would like to take the opportunity to point out that our resort undergoes regular independent audits sent both by the company and the tour operators we collaborate with, to ensure our strict food safety management procedures imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, and sincerely hope that both are totally recovered.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Sincerely,
3 out of 5
Hotel was nice, staff was nice. The overall location on the beach would have been great but there was seaweed everywhere which caused a terrible odor. Definitely would not upgrade to the premium suites or liquor package, its a joke. Drinks were watered down and food was sub par.
Posted by a verified traveller on 16 Jul. 2018
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Comment from Hotel Management
17 Jul. 2018
by Fabiola Saucedo / Social Media Coordinator
We are happy to hear that our resort and staff were able to meet all your needs during your stay. We appreciate your feedback and let us mention that currently the Riviera Maya is experiencing higher than normal amounts of seaweed, where our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches clean and accessible for guests to enjoy. Thank you for your understanding! Best regards,
5 out of 5
Our stay at Secrets Akumal was an overall Great Experience. The only drawback that I felt was not having any sister resorts next to it so there would be more of a restaurant selection. The hotel has an Activity Group of employees that do several things throughout the day and evening to include Yoga on the Beach, Snorkeling, Various Pool Games, Beach Volleyball, Card Games and a nightly show in the Pavilion Theatre. Pool staff and waiters were very attentive to your needs while lounging at the Beach or Pool. Great Live Music performances daily by the pool as well as the Lounge at night.
Posted by Vernon, from Corpus Christi, TX on 29 Jun. 2018
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Comment from Hotel Management
30 Jun. 2018
by Fabiola Saucedo / Social Media Coordinator
We are very glad to learn that your stay was very pleasant one and that you have enjoyed all the details we take pride in offering our guests. We appreciate all your comments! We look forward to welcome you home in the near future. Best regards,
5 out of 5
The experience I had was fantastic! Everyone was friendly and very polite. The service was excellent and fast. I am looking forward to visited again! Honestly I couldn't find anything that could be improved.
Posted by David on 16 Apr. 2018
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Comment from Hotel Management
18 Apr. 2018
by Fabiola Saucedo / Social Media Coordinator
Thank you David for the wonderful comments of your recent holiday experience at Secrets Akumal Riviera Maya! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our resort and staff were able to meet all your needs during your stay. Have a wonderful day! Best regards,
5 out of 5
Incredible place
Pros:The people, service, pools, beach, food (burgers are divine) comfort, decor, rooms, everything!
Location:Akumal beach has incredible snorkling and turtle watching. Not to miss.
We just came back from a wonderful trip to Secrets Akumal. Before the trip, I read many reviews to help us choose our resort. The reviews helped me make the choice to go there. I am so happy that we did. The resort is spotless. The rooms are clean, and have everything for an enjoyable stay. Even the room service (which was the same quality as a top restaurant) privacy box in genius! The smart TV even allowed us to watch our netflix when we felt like staying in. The shows were good. The service was fantastic. A special shout out to Silvia at the beach bar. She remembered our favorite drinks, and took great care of us. She made us feel like part of the family. The entire staff was great. They work hard.
The beach was beautiful. The lounge chairs and beds by the pool and beach are super comfortable. Even the mattresses floating around made it that much more relaxing. There are 3 huge pools. We loved the quiet pool in the back. There was this relaxing soft music. The rooms were full, but it never felt crowded. We stayed in many places on Riviera Maya. This was, by far, our favorite.
Posted by Ginnie, from NY on 20 Apr. 2017
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Comment from Hotel Management
26 Apr. 2017
by Anahí Acosta Social Media Coordinator
Dear Ginnie el Travelocity,
Thank you so much for your kind words. We truly apprciate them. We are over the moon to realize that you had such a great time with us and you felt like home.
We do our best to give our guests the best vacation posible.
We are extremely happy to know you had a nice one...hopefully you will visit us in the near future.
Thank you for taking the time to let us know how your vacation was. We will be waiting for you.
Kind Regards,
About the Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Some rates at Secrets Akumal Riviera Maya - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets Akumal Riviera Maya - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an attached winery, outdoor tennis courts, and a sauna. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Akumal resort.
434 guestrooms or units
5 levels
11 buildings
7 dining venues
2 bars by the pool
7 bars or lounges
15000 sq ft of conference space
1394 sq m of conference space
Built in 2015
Winery on site
Nightclub
Bar on the beach
Swim-up bar
Manager's reception (free)
Coffee shop
Terrace on the roof
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (92.2 km / 57.3 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Private indoor hot tub
Private balcony or patio (furnished)
Jetted tub
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Luxury bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
The resort hosts a free manager's reception daily.
Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 12
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
No cribs (infant beds) available
Service animals not allowed
Minimum guest age is 18
Caters to adults only
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv
Secrets Akumal Riviera Maya
Secrets Akumal Riviera Maya Adults Only
Secrets Akumal Riviera Maya Optional All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Akumal Riviera Maya - Adults Only - All Inclusive Resort
Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
