8/10 Good
Jenna Michelle
Travelled with partner
Jan 18, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked:
*The pool and beach areas had great, attentive service.
*Each day, there is a different grill option on the beach which is some of the best food we had the resort.
*The bike tour was surprisingly good. It's a 90 minute tour on flat ground with a few different stops in the surrounding area.
*The kayak tour and paddle board tours were okay. If you like water sports, this is likely not the resort for you. There are restrictions on when you can use those amenities & booking is competitive.
What we disliked:
*The check-in process was frustrating. We arrived 30 minutes before 3:00 pm. Waiting would have been no problem, but we were bombarded by staff trying to sell us invitations to timeshare events, spa services, etc. Not one staff member asked, "What would you like to do this week?" If they had, we likely would have gotten answers to questions we had later on.
*We were locked out of our room twice during the stay. The first time was a night because the room door did not want to communicate with the app they provide for access. It took several technicians and security to resolve the issue. The second time was at check out. Check out is at 12:00 pm, but they don't tell you that your app will deactivate at 11:30 am. We planned to stop in our room once more right before check out to freshen up and could not get into our room. We had to find someone to let us in and almost missed our airport pickup.
*Food ranged from okay to very good. Nothing was amazing.
Jenna Michelle
Stayed 5 nights in Jan 2026
