Skip to main content
Beginning of main content
4.0 out of 5

"It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few d ... " More

By a verified traveller on Wed 13 Feb 2019

Enter dates to see availability

Hotel Description

5-star beachfront resort near Akumal Beach

On the beach

Within 9 miles (15 km) of this resort, you'll find Xel-Há Park and Dos Ojos Cenote. Tulum Mayan Ruins and Xplor Theme Park are also within 20 miles (32 km).

Poolside dining

This luxury resort features an attached winery, a full-service spa, and a nightclub. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 434 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include furnished balconies or patios, iPod docks, and 24-hour room service.

Junior Suite King Tropical View

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$466* Per night/room 23 May - 24 May

Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Double Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal Of The Day

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Secrets Akumal Riviera Maya - Adults Only - All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Everyone (8) Couples (3)
5 out of 5

Posted by on 19 Apr. 2021

Was this review helpful to you?
Comment from Hotel Management

29 Apr. 2021 by Fabiola Saucedo / Social Media Coordinator

Thank you for taking time to share your 5 stars rating with us! We look forward to welcoming you home in the near future.

2 out of 5
Ok, so we arrived and because I was preferred customer I was preferred they took me to a different check in lounge. They make you fill out a bunch of papers I said ok fine. After that a sales rep comes and basically makes you commit to a breakfast and why not. Now let me break down the details of my trip: My room: it smelled so so bad I couldn’t even handle it. After my complain, they sent 2 technicians that tried to fix it and told me everything was fine. Ok, so I decided to unpack my stuff... 30 mins later boom the smell again. And of course I complained again. They told me they didn’t have any other rooms and that they will do their best to accommodate me. I spend hours waiting when I went to ask about my room.. oh we can give me another room, instead of upgrading me; they were downgrading me. I said no, I paid for Swim out and that’s what I want. After hours of waiting I finally got another room. This other one was ok, no smell! However, no welcoming champagne or fruits! The mini bar was incomplete and it was never restock! Oh and let me mention about their towel, oh boy the pool towers were actually better than the room towel. Food: food was good but service is very very slow! The selection of food is very limited as well. No buffers available. In the hibachi you have to get what they give you “no other way around” the Mexican restaurant was very good with real Mexican dishes however service extra slow. Pool: amazing loved loved the pool. However, the pool bar closes

Posted by , from New Jersey on 2 Sep. 2020

Was this review helpful to you?
Comment from Hotel Management

9 Sep. 2020 by Fabiola Saucedo / Social Media Coordinator

Thank you Aury for your evaluation! We deeply regret that you did not fully enjoy your experience at our hotel, as we strive every day to make each stay unforgettable. Our guest’s feedback is truly important for us and we sincerely look forward to have the opportunity to welcome you back home and provide you with the exceptional quality and service that characterizes our brand and resort.

4 out of 5

Posted by on 4 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

6 Dec. 2019 by Fabiola Saucedo / Social Media Coordinator

Thank you for your evaluation during your stay at Secrets Akumal Riviera Maya, we are delighted to read that we were able to meet your expectations. Have a wonderful day at paradise! Best regards,

4 out of 5

Posted by on 12 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

12 Nov. 2019 by Fabiola Saucedo / Social Media Coordinator

Thank you for your evaluation and for your visit! We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

4 out of 5

Posted by on 15 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Apr. 2019 by Fabiola Saucedo / Social Media Coordinator

Thank you for your evaluation! We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4 out of 5
It was a great resort but the food was horrible. my boyfriend and i got sick on the fourth day from some soup we ordered. we barely ate the last few days of our trips. im really upset that spent all that money for not good food.

Posted by on 13 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Feb. 2019 by Fabiola Saucedo / Social Media Coordinator

Thank you for your visit and your comments! Feedback is our most important tool for improving. However, I must confess that we are very concerned to hear you had this experience during your stay. We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup, however we would like to take the opportunity to point out that our resort undergoes regular independent audits sent both by the company and the tour operators we collaborate with, to ensure our strict food safety management procedures imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, and sincerely hope that both are totally recovered. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely,

3 out of 5
Hotel was nice, staff was nice. The overall location on the beach would have been great but there was seaweed everywhere which caused a terrible odor. Definitely would not upgrade to the premium suites or liquor package, its a joke. Drinks were watered down and food was sub par.

Posted by on 16 Jul. 2018

Was this review helpful to you?
Comment from Hotel Management

17 Jul. 2018 by Fabiola Saucedo / Social Media Coordinator

We are happy to hear that our resort and staff were able to meet all your needs during your stay. We appreciate your feedback and let us mention that currently the Riviera Maya is experiencing higher than normal amounts of seaweed, where our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches clean and accessible for guests to enjoy. Thank you for your understanding! Best regards,

5 out of 5
Our stay at Secrets Akumal was an overall Great Experience. The only drawback that I felt was not having any sister resorts next to it so there would be more of a restaurant selection. The hotel has an Activity Group of employees that do several things throughout the day and evening to include Yoga on the Beach, Snorkeling, Various Pool Games, Beach Volleyball, Card Games and a nightly show in the Pavilion Theatre. Pool staff and waiters were very attentive to your needs while lounging at the Beach or Pool. Great Live Music performances daily by the pool as well as the Lounge at night.

Posted by , from Corpus Christi, TX on 29 Jun. 2018

Was this review helpful to you?
Comment from Hotel Management

30 Jun. 2018 by Fabiola Saucedo / Social Media Coordinator

We are very glad to learn that your stay was very pleasant one and that you have enjoyed all the details we take pride in offering our guests. We appreciate all your comments! We look forward to welcome you home in the near future. Best regards,

5 out of 5
The experience I had was fantastic! Everyone was friendly and very polite. The service was excellent and fast. I am looking forward to visited again! Honestly I couldn't find anything that could be improved.

Posted by on 16 Apr. 2018

Was this review helpful to you?
Comment from Hotel Management

18 Apr. 2018 by Fabiola Saucedo / Social Media Coordinator

Thank you David for the wonderful comments of your recent holiday experience at Secrets Akumal Riviera Maya! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our resort and staff were able to meet all your needs during your stay. Have a wonderful day! Best regards,

5 out of 5

Incredible place

Pros: The people, service, pools, beach, food (burgers are divine) comfort, decor, rooms, everything!
Location: Akumal beach has incredible snorkling and turtle watching. Not to miss.
We just came back from a wonderful trip to Secrets Akumal. Before the trip, I read many reviews to help us choose our resort. The reviews helped me make the choice to go there. I am so happy that we did. The resort is spotless. The rooms are clean, and have everything for an enjoyable stay. Even the room service (which was the same quality as a top restaurant) privacy box in genius! The smart TV even allowed us to watch our netflix when we felt like staying in. The shows were good. The service was fantastic. A special shout out to Silvia at the beach bar. She remembered our favorite drinks, and took great care of us. She made us feel like part of the family. The entire staff was great. They work hard. The beach was beautiful. The lounge chairs and beds by the pool and beach are super comfortable. Even the mattresses floating around made it that much more relaxing. There are 3 huge pools. We loved the quiet pool in the back. There was this relaxing soft music. The rooms were full, but it never felt crowded. We stayed in many places on Riviera Maya. This was, by far, our favorite.

Posted by , from NY on 20 Apr. 2017

Was this review helpful to you?
Comment from Hotel Management

26 Apr. 2017 by Anahí Acosta Social Media Coordinator

Dear Ginnie el Travelocity, Thank you so much for your kind words. We truly apprciate them. We are over the moon to realize that you had such a great time with us and you felt like home. We do our best to give our guests the best vacation posible. We are extremely happy to know you had a nice one...hopefully you will visit us in the near future. Thank you for taking the time to let us know how your vacation was. We will be waiting for you. Kind Regards,

About the Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Location Carretera Federal 307, km 254 600, Akumal, QROO 77760

All-inclusive Details

  • Food and beverage restrictions apply

Property Features

Some rates at Secrets Akumal Riviera Maya - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets Akumal Riviera Maya - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an attached winery, outdoor tennis courts, and a sauna. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Akumal resort.

  • 434 guestrooms or units
  • 5 levels
  • 11 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2015
  • Winery on site
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (92.2 km / 57.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The resort hosts a free manager's reception daily.

Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Secrets Akumal Riviera Maya All Inclusive Adults
  • Secrets Riviera Maya All Inclusive
  • Secrets Riviera Maya All Inclusive Adults
  • Secrets Akumal Riviera Maya Adults
  • Secrets Riviera Maya Adults
  • Secrets Akumal Riviera Maya All Inclusive
  • Secrets Akumal Riviera Maya All Inclusive Adults Only
  • Secrets Riviera Maya All Inclusive Adults All-inclusive property
  • Secrets Riviera Maya Inclusiv
  • Secrets Akumal Riviera Maya
  • Secrets Akumal Riviera Maya Adults Only
  • Secrets Akumal Riviera Maya Optional All Inclusive
  • Secrets Akumal Riviera Maya All Inclusive Adults Only
  • Secrets Akumal Riviera Maya - Adults Only - All Inclusive Resort
  • Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya---Adults-Only---All-Inclusive.h10489505-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Akumal-Hotels-Secrets-Akumal-Riviera-Maya---Adults-Only---All-Inclusive.h10489505-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya---Adults-Only---All-Inclusive.h10489505-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.