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4.0 out of 5

"When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The poo ... " More

By a verified traveller on Mon 03 Feb 2020

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Hotel Description

4.5-star beachfront property near Playa Mujeres Golf Club

Beachside getaway

Stay at this Playa Mujeres property and you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Market 28. Puerto Cancun Marina Town Center is within 9 miles (15 km) and Dubai Palace Casino is within 12 miles (20 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and free water park access. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 502 guestrooms feature thoughtful touches like free minibar items and pillow menus, while living rooms and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with satellite channels, and other amenities include free WiFi and furnished balconies.

Preferred Club Two Bedroom Villa - 1 King Bed and 2 Queen Beds All Inclusive

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Suite Partial Ocean View - 2 Queen Beds All Inclusive

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Preferred Club Junior Suite Ocean View - 2 Queen Beds All Inclusive

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Preferred Club Presidential Suite Ocean Front - 1 King Bed All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Preferred Club Junior Suite Swim Out Ocean View - 2 Queen Beds All Inclusive

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (6) Family (5)
5 out of 5
When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The pools were beautiful, the beach was beautiful, the food and alcohol were delicious! We attended a wedding at the resort and it was amazing!!

Posted by on 3 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5

Posted by on 13 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your score with us through Expedia. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
I liked everything about the place, it was a really nice experience and me and my family would definitely coming back soon

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!

4 out of 5
Very clean resort but the rooms originally assigned in the same category were not at all pleasing for the cost of the trip. Once relocated in the same category- very pleasing. Did not care at all for bottom floor!!!!!!!!!!!!!!!!!!!!!!!

Posted by on 15 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive resort. We are very happy to see that you liked your vacation with us and you liked our comfortable suites, thank you so much for your nice words and hope we have the honor of receiving you again. Warm regards,

5 out of 5
There was lots of pools and chairs available. Staff excellent!

Posted by on 13 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
Great all inclusive. Easy transportation from airport. Great rooms. Would go again.

Posted by , from IL on 15 Jun. 2018

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Comment from Hotel Management

20 Jun. 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear M, Thank you very much for your kind comments, it was a pleasure to have hosted you during your holidays. We hope to have the opportunity to serve you very soon, please do not forget where is your home away home.

3 out of 5

Disapointing

Pros: Bars, Pool,
Cons: Food, Staff training
The rooms are clean and the bars are great. That was the only good thing. The food was very bad and the staff were super rude. We were in a group of 25 and even the reaturants were empty they wouldn't seat us together. One of the host name Fillipe at the Maris restaurant said groups talk to much and he won't give us a table we told the preferred manager and as he was talking to him in Spanish we ask him to speak in English so we can understand and he said you are in Mexico I don't have to speak English. We are not going to go to this Hotel EVER again. We had the smiler experience with the empty Brazilian BBQ. The host there she sat us on 2 table even with the empty restaurant.

Posted by , from California on 9 Feb. 2018

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Comment from Hotel Management

12 Feb. 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear Bardia, We would like to thank you very much for giving us the opportunity to learn more about your recent stay with us. It is with great sadness that we read that we haven't met your expectations. We would like to apologize for this isolated situation and non-reflexive of our brand standards. We assure you that the corresponding measures will be applied. We only would like to inform you that we can't set tables for more than 10 people due to our own policies, we do not deny the entrance to a large group to any restaurant. We hope to have the chance to host you one more time to give you the warm and attentive service you deserve.

5 out of 5

The best all inclusive hotel

My husband and I was there for our son's wedding. The entire staff was so professional,kind and very courtesy that we are definitely planning to return. The restaurants are very nice. The food was delicious!

Posted by , from Atlanta Ga on 23 Jun. 2017

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Comment from Hotel Management

3 Jul. 2017 by Gabriel social media coordinator

We are really happy that everything went perfect in your son's wedding, we will be waiting for you to come back :)

1 out of 5

Horrible Experience Dreams Playa Mujeres Golf&Spa

Pros: Espresso machine was amazing!
Cons: Fix the water leaks coming from the ceilings, walls and light bulb sockets.
Location: There was nothing much to do besides drink and eat.
I am writing to inform you all about my extremely horrible / unpleasant experience at this resort (Dreams Playa Mujeres Golf & Spa) in Cancun, Mexico. I stayed at this Resort from Monday, April 17, 2017 through Friday April 21, 2017 in room 8209. I was extremely disappointed because the hotel had an unbelievable amount of water dripping from the ceilings and walls, there were also puddles of water all throughout the inside of the buildings as well as the restaurants, lobby and hallways. I understand that it rained in Cancun the week that I was there but there should not have been any water dripping down from the ceilings or water dripping out of the light bulb sockets in the ceilings. I even had water leaking from the ceiling into the food in the buffet restaurant and the other restaurants such as (Mari's Restaurant) which had water dripping from the ceilings as well. This is totally unacceptable.. During my stay, I visited the ice cream shop called (Dolce) to have some ice cream but I was totally disgusted when I observed one of your employees (Monica) sampling all of the ice cream with the same spoon! She would put the spoon in her mouth and then dip it back into a different ice cream, taste it and then put the same spoon back in a different ice cream and then put it back in her mouth again and dip the same spoon into a different ice cream. That was disgusting!! I am extremely disappointed with my stay at this resort and would like to be fully compensated with a full refund

Posted by , from New York City on 25 Apr. 2017

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Comment from Hotel Management

28 Apr. 2017 by Gabriel social media coordinator

We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

2 out of 5

Resort Incomplete and Not Ready for Guests

Returned 12/22/16 from a seven-night stay at Dreams Playa Mujeres. This resort has potential, but it's not ready for visitors yet. Consumer to consumer, I would not recommend this resort for your hard-earned vacation dollars. You will not get what you pay for. Some reasons to take a Raincheck for Dreams Playa Mujeres Golf & Spa Resort: 1. The name itself is a farce: there is no operational "Spa" (or fitness facility) yet. And for those of us that pre-booked spa appointments, the hotel leaves you on your own to figure out that you have to go next door to Secrets for those appointments. 2. The construction noise robs your trip of the peace and quiet you deserve in the sanctity of your hotel room. I wish I could upload a video to my review, so you could enjoy the jackhammering that incessantly serenaded my family during nap time. (And we were in a pricey upgraded suite in building six, part of the Preferred Club accommodations.) 3. The lack of process is frustrating and I saw no improvements over a week's time. Examples: Calling Room Service for two days in a row to clear mounting dirty dishes that grew in a pile in our "Dreams Door". When we checked out, the pile was still there (and so were the bugs). 4. Employees must be trained to give you the "run around". When I pursued the right person to whom I could share my constructive feedback and try to improve my family's stay, I was directed to four different people. Even when I sat face-to-face with the Front Desk Manager, she

Posted by , from Dallas, TX on 25 Dec. 2016

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Comment from Hotel Management

25 Apr. 2017 by Gabriel social media coordinator

Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future

About the Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Location Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Surfing/boogie boarding not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Golf not included
  • Offsite tours included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Kids club included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 9 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4.5-star Playa Mujeres property is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 13 bars or lounges
  • Built in 2014
  • Nightclub
  • Karaoke
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room1
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

World Café - This buffet restaurant specializes in international cuisine.

Maris - This restaurant specializes in seafood. Open daily.

L’Etoile - This restaurant specializes in French cuisine. Open daily.

Tres Colores - This restaurant specializes in Mexican cuisine. Open daily.

Fusion Nikkei Cuisine - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Playa Mujeres Golf Resort Cancun
  • Dreams Playa Mujeres Golf Resort
  • Dreams Playa Mujeres Golf All Inclusive
  • Dreams Playa Mujeres Golf
  • Dreams Playa Mujeres Golf Resort All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Rainforest Alliance

Promotions

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

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