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4.1 out of 5

"When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The poo ... " More

By a verified traveller on Mon 03 Feb 2020

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Hotel Description

4.5-star beachfront hotel near Playa Mujeres Golf Club

Beachside getaway

A stay at this hotel places you within half a mile (1 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Norte Beach. Dolphin Discovery is within 6 miles (10 km) and Gran Puerto Pier is within 9 miles (15 km).

18-hole golf course

This smoke-free hotel features a private beach, a golf course, and free water park access. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 502 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. Furnished balconies, living rooms, and 24-hour room service are also available.

Junior Suite Garden View - 1 King Bed All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$345* Per night/room 7 Dec. - 8 Dec.

Preferred Club Two Bedroom Villa - 1 King Bed and 2 Queen Beds All Inclusive

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Suite Partial Ocean View - 2 Queen Beds All Inclusive

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Preferred Club Junior Suite Ocean View - 2 Queen Beds All Inclusive

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Preferred Club Presidential Suite Ocean Front - 1 King Bed All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Dreams Playa Mujeres Golf & Spa Resort ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Playa Mujeres Golf & Spa Resort

Everyone (7) Family (5)
5 out of 5

Posted by on 3 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our family-friendly resort in the Mexican Caribbean. We are very glad to know that you enjoyed very much our facilities and warm service. We really hope to have the honor of receiving you again. Warm regards,

5 out of 5
When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The pools were beautiful, the beach was beautiful, the food and alcohol were delicious! We attended a wedding at the resort and it was amazing!!

Posted by on 3 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5

Posted by on 13 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your score with us through Expedia. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
I liked everything about the place, it was a really nice experience and me and my family would definitely coming back soon

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!

4 out of 5
Very clean resort but the rooms originally assigned in the same category were not at all pleasing for the cost of the trip. Once relocated in the same category- very pleasing. Did not care at all for bottom floor!!!!!!!!!!!!!!!!!!!!!!!

Posted by on 15 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive resort. We are very happy to see that you liked your vacation with us and you liked our comfortable suites, thank you so much for your nice words and hope we have the honor of receiving you again. Warm regards,

5 out of 5
There was lots of pools and chairs available. Staff excellent!

Posted by on 13 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
Great all inclusive. Easy transportation from airport. Great rooms. Would go again.

Posted by , from IL on 15 Jun. 2018

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Comment from Hotel Management

20 Jun. 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear M, Thank you very much for your kind comments, it was a pleasure to have hosted you during your holidays. We hope to have the opportunity to serve you very soon, please do not forget where is your home away home.

3 out of 5

Disapointing

Pros: Bars, Pool,
Cons: Food, Staff training
The rooms are clean and the bars are great. That was the only good thing. The food was very bad and the staff were super rude. We were in a group of 25 and even the reaturants were empty they wouldn't seat us together. One of the host name Fillipe at the Maris restaurant said groups talk to much and he won't give us a table we told the preferred manager and as he was talking to him in Spanish we ask him to speak in English so we can understand and he said you are in Mexico I don't have to speak English. We are not going to go to this Hotel EVER again. We had the smiler experience with the empty Brazilian BBQ. The host there she sat us on 2 table even with the empty restaurant.

Posted by , from California on 9 Feb. 2018

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Comment from Hotel Management

12 Feb. 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear Bardia, We would like to thank you very much for giving us the opportunity to learn more about your recent stay with us. It is with great sadness that we read that we haven't met your expectations. We would like to apologize for this isolated situation and non-reflexive of our brand standards. We assure you that the corresponding measures will be applied. We only would like to inform you that we can't set tables for more than 10 people due to our own policies, we do not deny the entrance to a large group to any restaurant. We hope to have the chance to host you one more time to give you the warm and attentive service you deserve.

5 out of 5

The best all inclusive hotel

My husband and I was there for our son's wedding. The entire staff was so professional,kind and very courtesy that we are definitely planning to return. The restaurants are very nice. The food was delicious!

Posted by , from Atlanta Ga on 23 Jun. 2017

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Comment from Hotel Management

3 Jul. 2017 by Gabriel social media coordinator

We are really happy that everything went perfect in your son's wedding, we will be waiting for you to come back :)

1 out of 5

Horrible Experience Dreams Playa Mujeres Golf&Spa

Pros: Espresso machine was amazing!
Cons: Fix the water leaks coming from the ceilings, walls and light bulb sockets.
Location: There was nothing much to do besides drink and eat.
I am writing to inform you all about my extremely horrible / unpleasant experience at this resort (Dreams Playa Mujeres Golf & Spa) in Cancun, Mexico. I stayed at this Resort from Monday, April 17, 2017 through Friday April 21, 2017 in room 8209. I was extremely disappointed because the hotel had an unbelievable amount of water dripping from the ceilings and walls, there were also puddles of water all throughout the inside of the buildings as well as the restaurants, lobby and hallways. I understand that it rained in Cancun the week that I was there but there should not have been any water dripping down from the ceilings or water dripping out of the light bulb sockets in the ceilings. I even had water leaking from the ceiling into the food in the buffet restaurant and the other restaurants such as (Mari's Restaurant) which had water dripping from the ceilings as well. This is totally unacceptable.. During my stay, I visited the ice cream shop called (Dolce) to have some ice cream but I was totally disgusted when I observed one of your employees (Monica) sampling all of the ice cream with the same spoon! She would put the spoon in her mouth and then dip it back into a different ice cream, taste it and then put the same spoon back in a different ice cream and then put it back in her mouth again and dip the same spoon into a different ice cream. That was disgusting!! I am extremely disappointed with my stay at this resort and would like to be fully compensated with a full refund

Posted by , from New York City on 25 Apr. 2017

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Comment from Hotel Management

28 Apr. 2017 by Gabriel social media coordinator

We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

About the Dreams Playa Mujeres Golf & Spa Resort

Location Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Airport transfers not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Minibar beverages - restrictions apply
  • Offsite tours included
  • Surfing/boogie boarding not included
  • Golf not included
  • Kids club included

Property Features

Some rates at Dreams Playa Mujeres Golf & Spa Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Playa Mujeres Golf & Spa Resort, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 9 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4.5-star Playa Mujeres hotel is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 13 bars or lounges
  • Built in 2014
  • Nightclub
  • Karaoke
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Playa Mujeres Golf & Spa Resort offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate living rooms. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Living room
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

World Café - This restaurant specializes in international cuisine.

Maris - This restaurant specializes in seafood. Open daily.

L’Etoile - This restaurant specializes in French cuisine. Open daily.

Tres Colores - This restaurant specializes in Mexican cuisine. Open daily.

Fusion Nikkei Cuisine - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Playa Mujeres Golf Resort Cancun
  • Dreams Playa Mujeres Golf Resort
  • Dreams Playa Mujeres Golf All Inclusive
  • Dreams Playa Mujeres Golf
  • Dreams Playa Mujeres Golf Resort All Inclusive
  • Dreams Mujeres & Spa Mujeres
  • Dreams Playa Mujeres Golf Spa Resort
  • Dreams Playa Mujeres Golf & Spa Resort Hotel
  • Dreams Playa Mujeres Golf Spa Resort All Inclusive
  • Dreams Playa Mujeres Golf & Spa Resort Playa Mujeres
  • Dreams Playa Mujeres Golf & Spa Resort Hotel Playa Mujeres
  • Dreams Playa Mujeres Golf Spa Resort Optional All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.