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4.0 out of 5

"The beach is the best part of this resort. Outdated rooms, food was average and housekeeper never refilled fridge. " More

By a verified traveller on Thu 26 Dec 2019

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Hotel Description

4-star beachfront resort near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera resort, you'll find Cancun Convention Center and Gaviota Azul Beach. Tortuga Beach and Forum Beach are also within 2 miles (3 km).

Private beach, 24-hour fitness

This eco-friendly resort features a private beach, a full-service spa, and a nightclub. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free Internet, iPod docks

The 438 guestrooms offer free WiFi and free wired Internet, plasma TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include iPod docks, 24-hour room service, and coffee/tea makers.

Breakfast Plan Deluxe Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$166* Per night/room 31 Oct. - 1 Nov.

Deluxe Partial Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Partial Ocean View with Balcony King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean Front with Balcony King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Preferred Club Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dreams Sands Cancun Resort & Spa ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Sands Cancun Resort & Spa

Everyone (17) Couples (7) Family (8)
4 out of 5
The beach is the best part of this resort. Outdated rooms, food was average and housekeeper never refilled fridge.

Posted by on 26 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by eConcierge

Dear guest: Thank you for staying with us. We appreciate your review and also we feel very sorry that you didn't fully enjoy our resort. We have been in operation at this building for almost two years and we keep on doing upgrades taking into consideration all the reviews from our guests. Thank you again, and we hope to get the opportunity to host you again in the future in any of the brands of our company. Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa

2 out of 5
I did not like the bathrooms, there was mold on the ceiling‘s, and the paint was chipping off ceiling. The 24/7 room service Wea not here goodwell. food we Just ok! We just stayed there for 5 Days in January...

Posted by on 8 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by eConcierge

Dear guest: Thank you for staying with us. We appreciate your review and we feel very sorry that you didn't fully enjoy our services. We are sorry that your experience in Cancun wasn’t the best. Thank you again, and we hope to get the opportunity to host you again in the future in any of the brands of our company around the world.

3 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by eConcierge

Dear guest: Thank you for choosing our hotel to host your gateway to our destination. We appreciate your kind comments and sincerely look forward to welcoming you back on a future occasion to keep providing the best service. Sincerely, Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa

3 out of 5

Posted by on 23 Sep. 2019

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Comment from Hotel Management

7 Oct. 2019 by eConcierge

Dear Guest, Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused. We hope you had a safe and pleasant journey back home Best Regards,

5 out of 5
Friendly staff & excellent service that make you feel you are in home

Posted by on 22 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by eConcierge

Dear Guest, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. We hope that you consider us for a stay during your next visit to our destination. Kind regards

5 out of 5
I loved the service and the food. All staff are very sweet and helpful. The enviornment is wonderful. Small details need work such as the bathroom. The water leaks onto the floor near the toilet and drenches the little mat. Other than that evertrhing was incredible.

Posted by on 12 Sep. 2019

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Comment from Hotel Management

14 Sep. 2019 by eConcierge

Dear Guest, We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. Remember that Dreams Sands Cancun Resort and Spa is your second home and we are already waiting for you, Looking forward to hosting your vacations again!

4 out of 5
The property has great access to the beach but the hotel does need some updating in the rooms

Posted by on 1 Sep. 2019

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Comment from Hotel Management

2 Sep. 2019 by eConcierge

Dear Guest, It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next vacation. Best regards,

5 out of 5
Loved it! I would instantly go back again. The hotel isBeautiful and my daughters and I had a wonderful time

Posted by on 21 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by eConcierge

Dear Guest, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!

5 out of 5

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by eConcierge

Dear guest, Thank you for choosing Dreams Sands Cancun Resort & Spa We appreciate the time to review our resort; we cannot wait to have you back again! Kind regards,

5 out of 5
very friendly staff, clean hotel, family oriented, no privacy, slightly crowded, good food, many in-hotel restaurants to choose from

Posted by on 8 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by eConcierge

Dear guest, Thank you for choosing Dreams Sands Cancun Resort & Spa. We are very happy to read your comments and know that you want to come back to our little paradise. We will be even happier to host you again with your friends and family. We appreciate the time to review our resort; we cannot wait to have you back again! Kind regards,

About the Dreams Sands Cancun Resort & Spa

Location Blvd. Kukulcan km. 8.5 Lote B, Cancun, QROO 77500

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Some rates at Dreams Sands Cancun Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This eco-friendly resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Limited free parking is available on a first-come, first-served basis. This 4-star Cancun resort is smoke free.

  • 438 guestrooms or units
  • 10 levels
  • 4 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (25.4 km / 15.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking

Room Amenities

Dreams Sands Cancun Resort & Spa offers 438 air-conditioned accommodations with iPod docking stations and safes. Plasma televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Cancun resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

World Cafe - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Portofino - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only.

Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Dreams Sands Cancun Resort & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Dreams Sands
  • Cancun Sands Resort
  • Dreams Cancun Sands
  • Dreams Resort Cancun
  • Dreams Sands
  • Dreams Sands Cancun
  • Dreams Sands Cancun Resort
  • Dreams Sands Resort
  • Dreams Sands Resort Cancun
  • Sands Cancun
  • Dreams Sands Cancun Resort Spa All Inclusive
  • Dreams Sands Cancun Resort Spa
  • Dreams Sands Cancun Resort All Inclusive
  • Dreams Sands Resort All Inclusive
  • Dreams Sands Cancun All Inclusive
  • Dreams Sands All Inclusive
  • Dreams Sands Cancun & Cancun
  • Dreams Sands Cancun Resort Spa
  • Dreams Sands Cancun Resort & Spa Resort
  • Dreams Sands Cancun Resort & Spa Cancun
  • Dreams Sands Cancun Resort Spa All Inclusive
  • Dreams Sands Cancun Resort & Spa Resort Cancun
  • Dreams Sands Cancun Resort Spa Optional All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
  • Rainforest Alliance Sustainable Tourism Certification
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.