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"Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several
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Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 307 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 73 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only
Everyone (46)Couples (19)Family (11)
5 out of 5
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
16 Dec. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing us. I hope to host you again soon.
Best regards.
4 out of 5
We really enjoyed the staff- Eloisa, Elvis, David by the pool. Beach bartender - Eduardo
Carlos (host) in the restaurant and waiter Arturo
Entertainment Richie and Eric and their staff
Time Out sorts bar is nice
Restaurants were good!
Things we didn’t like:
Being upcharged for the captains meal and lobster.
No dancing/live music/karaoke nightly
Can’t use spa unless you pay a fee
Upcharged for a pool foam party- resort should just include that
Posted by Bob&Michele, from Oregon on 9 Dec. 2019
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Comment from Hotel Management
9 Dec. 2019
by Daniel R., General Manager
Dear Bob&Michele,
It was an honor to host you. Thank you for sharing the highlights of your trip, like the food quality and excellent service provided by our associates. We will make sure the mentioned team members get to read your comments.
I apologize for not meeting all of your expectations. Although Hyatt Zilara Cancun is an All-Inclusive resort, we do offer additional premium services to guests who wish to further enhance their stays, all of which are completely optional. I apologize if that created you any inconveniences, and I hope we get the chance of hosting you again so we can better your experience.
Best regards.
5 out of 5
Posted by a verified traveller on 21 Nov. 2019
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Comment from Hotel Management
23 Nov. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing Hyatt Zilara Cancun. Hope to host you again soon.
Best regards.
5 out of 5
It is a beautiful resort with a lot to offer. The staff is friendly. The restaurants were amazing.
Posted by a verified traveller on 30 Sep. 2019
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Comment from Hotel Management
1 Oct. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for this excellent rating. Hope to host you again soon.
Best regards,
Daniel R.,
General Manager
2 out of 5
The beds were absolutely horrible. It’s like sleeping on concrete. Food was very bland, drinks very watered down. We ate off the resort more than we did on the resort and feel we really didn’t get our money’s worth considering what we paid. Don’t spend the extra money on a presidential suite. It’s not worth that money-nothing special about it. I’m not sure why it’s so much more expensive. Also there are no chairs or cabanas anywhere near the ocean. They are all way back against the resort. Really feel we wasted a lot of money all together.
Posted by a verified traveller on 23 Sep. 2019
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Comment from Hotel Management
24 Sep. 2019
by Daniel R., General Manager
Dear Guest,
We would like to thank you for being our valued guest and for taking the time to post a review. We are disappointed to know that you were not satisfied with your stay. We strive to provide the best service to all of our guests and we are disappointed to hear that this did not resonate during your stay. We apologize and appreciate your honest feedback.
Best regards,
Daniel R.,
General Manager
5 out of 5
Posted by a verified traveller on 20 Sep. 2019
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Comment from Hotel Management
21 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for this excellent rating. Hope to host you again soon.
Best regards,
Daniel R.,
General Manager
5 out of 5
The resort was absolutely amazing, the staff was so nice a.d always willing to do anything to make your stay the best possible. I will definitely be back. We loved it.
Posted by a verified traveller on 15 Sep. 2019
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Comment from Hotel Management
17 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for taking the time to share your comments. It is great to read that you enjoyed the amazing service provided by our associates. Looking forward to your future visits.
Best regards,
Daniel R.,
General Manager
5 out of 5
The location is perfect. The staff are all amazing, friendly and accommodating. Love this place. I will be back.
Posted by a verified traveller on 2 Sep. 2019
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Comment from Hotel Management
3 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing Hyatt Zilara Cancun. We are grateful to read that you had a perfect stay, and are grateful to know our associates provided you with an e amazing service.
Looking forward to hosting you again.
Best regards,
Daniel R.,
General Manager
Best regards,
Daniel R.,
General Manager
5 out of 5
The staff was extremely helpful and friendly. The property was beautiful and well maintained.
Posted by a verified traveller on 9 Aug. 2019
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Comment from Hotel Management
10 Aug. 2019
by Daniel R., General Manager
Dear Guest,
It is a pleasure to read your positive comments regarding the service you received during your recent visit to Hyatt Zilara Cancun.
Would be an honor to host you again soon.
Best regards,
Daniel R.,
General Manager.
5 out of 5
This was a beautiful property! In addition to the beauty that the property had to offer, the staff was amazing! We got to meet the Front Office Manager, Jonathan who was wonderful during our stay and made sure that we were taken care of. Yessica was also fantastic from the time that we arrived, until we checked out.
I highly recommend this property due the the staff being so wonderful.
Posted by a verified traveller on 1 Aug. 2019
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Comment from Hotel Management
1 Aug. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for being our guest, and for sharing your comments with us.
We are delighted to read that our associates went above and beyond to ensure you have a great stay. Your mention of Yessica and Jonathan will allow me to congratulate them personally on their job well done.
We hope to have the chance to welcome you again.
Best regards,
Daniel R.,
General Manager
About the Hyatt Zilara Cancun - All Inclusive - Adults Only
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All food and beverages included
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a 24-hour health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
1 building
307 guestrooms or units
8 levels
6 dining venues
5 bars or lounges
6458 sq ft of conference space
600 sq m of conference space
Built in 2007
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Pillowtop beds
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 11
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 165 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
You should know
Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
