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Hyatt Zilara Cancun - Adults Only - All Inclusive

Property class: 4.5

Choose dates to view prices

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

An infinity pool with lounge chairs, palm trees, and a building with a roofed area.
A coastal hotel with multiple swimming pools, a beach, and ocean views.
A modern hotel bathroom with a glass shower enclosure, a large mirror, and a vanity with a towel rack.
A dining area with a table set for four, surrounded by chairs, with hanging plants and a patterned floor.
A beach view from a wooden deck with a bed and a towel.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Place, NichuptĂ© Lagoon
    â€Ș2 min walk‬
  • Place, La Isla Shopping Mall
    â€Ș13 min walk‬
  • Place, Cancun Interactive Aquarium
    â€Ș16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș31 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Ocean View Junior Suite Double

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 4

View all photos for Ocean View Junior Suite King

A modern hotel room with a large bed, a desk, a chair, a television, and a view of the sea.

Ocean View Junior Suite King

9.2 out of 10
Wonderful
(65 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

A hotel room with a bed, desk, chair, and a view of the sea.

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(90 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

A hotel room with a bed, a seating area, a ceiling fan, a large window with a view, and a decorative wall piece.

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 71 sq m
  • Sleeps 2

View all photos for Presidential Suite

A modern hotel room with a large bed, a seating area with two chairs, a ceiling fan, and a large window.

Presidential Suite

  • Ocean view
  • 124 sq m
  • Sleeps 2

View all photos for Ocean View Swim Up Suite King

A modern hotel room with a large bed, a desk, and a television.

Ocean View Swim Up Suite King

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 79 sq m
  • Sleeps 2

View all photos for Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Junior Suite Double

9.0 out of 10
Wonderful
(16 reviews)
  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

A hotel room with a large bed, two armchairs, a small table, a nightstand, and a view of the ocean through a sliding door.

Junior Suite King

9.0 out of 10
Wonderful
(18 reviews)
  • 61 sq m
  • Sleeps 2

DOUBLE Presidential

  • Sleeps 4

DOUBLE SUPERIOR KING BED

  • Sleeps 4

DOUBLE POOL VIEW

  • Sleeps 4

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About the area

Cancun

Beachfront retreat .You'll be within 2 miles (3 km) of La Isla Shopping Mall and 6 miles (10 km) of Forum By The Sea Mall with a stay here. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • NichuptĂ© Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km
  • Isla Dorada - 16 min walk - 1.4 km
  • Cancun Interactive Aquarium - 16 min walk - 1.4 km
  • Hotel Zone Beaches - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • â€ȘEl Mirador - ‬10 min walk
  • â€ȘBubba Gump Shrimp Co. - ‬1 min walk
  • â€ȘTacos Villanos - ‬7 min walk
  • â€ȘFlor De Sal - ‬9 min walk
  • â€ȘEl Oriental - ‬9 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Cancun - Adults Only - All Inclusive like an outdoor pool and a health club.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room, and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 005-007-000915/2025

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the airport?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 13.2 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on Oct 15, 2026 start from CA $625, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free breakfast?

Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer free breakfast.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Hyatt Zilara Cancun - Adults Only - All Inclusive features an outdoor pool.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and al fresco dining.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to downtown Cancun?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 6.8 mi away from Cancun.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1209 out of 1534 reviews
Rating 8 - Good. 197 out of 1534 reviews
Rating 6 - Okay. 65 out of 1534 reviews
Rating 4 - Poor. 27 out of 1534 reviews
Rating 2 - Terrible. 36 out of 1534 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Service was great. Food was great. Pools were clean and the view of the ocean from the room was really nice.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will most definitely visit this property again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful- great food and service.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort to stay at. Staff is awesome and took care of every need. The restaurants have amazing food and many options to choose from. Definitely would return.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return to this Hyatt property! Was so convenient and amazing pool and beach access .. food at pier 12 was really great
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Clean hotel and room with amazing beach view.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great place to stay
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The service is amazing!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Highly recommend
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that I have ever stayed at. I do not have the words to describe how good and luxurious this hotel and the staff are. Food is terrific, facilities are excellent and the staff are their jewel in the crown. Would stay hear again in a heartbeat.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this resort was absolutely incredible from start to finish. The open-concept design creates an airy, relaxing vibe the moment you step into the lobby, offering stunning, unobstructed views straight to the ocean. Everything throughout the property was impeccably clean and well-maintained, from the pool area and white-sand beach cabanas to the beautifully styled dining spaces and oceanfront bar/restaurants. The food was easily one of the biggest highlights—every meal was exceptionally fresh, delicious, and served in wonderful, atmosphere. Relaxing under the palm trees, enjoying great drinks, and taking in the tropical scenery made the entire experience feel effortless and luxurious.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property beaches were nice and clean. Staff was very friendly. Food was excellent better than anticipated.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip, and the staff and the hotel's cleanliness were awesome. Everyone at the resort was very friendly and welcoming, and we are definitely going back next year. Our room, 608, had a great oceanfront view with a jacuzzi. Just loved everything about the Resort 😍
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub outside of the room did not work
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Loved how clean the room and overall property was. They could have more entertainment!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were phenomenal. Very nice and well maintained property. Food was generally excellent. But if you want quiet, this may not be the best place. Afternoon entertainment was loud and thumping and extended to the quieter areas. Still a great resort and I cannot overstate how great the service was.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every aspect of the hotel from the check in treatment, room service to the food. Everything was beyond awesome! Thank you for making our stay one to remember! Our wait staff at Bugambilia, Highlights Sports Bar & Beachside were so attentive and humble. Gracias Jose & Chef Daniel from Bugambilia, Jesus from Highlights & Alex from Beach bar!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt was a very,very great experience. All the staff members were polite and friendly. They went above and beyond to show you around and they were all very helpful. The facility was very clean. No need to leave the resort, they Hyatt has everything you would like to do. Great view of the beach front the property!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the newly renovated Zilara property. Everything was perfection, every detail. Food was truly a culinary experience. Highly recommended.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area. Wish the pool was a little cooler. Beautiful property. Will come back
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very attentive. The hotel was very clean and the food was great. The only thing that was disappointing was that due to the time the ocean had to much seaweed. The hotel needs better night entertainment.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are wonderful!!
Stayed 6 nights in May 2026