For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Wish there was hotel shuttle rather than third-party vendors. The shuttle transportation business does not work well between airport and hotels.
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A stay at this Zona Hotelera property places you within half a mile (1 km) of Chac Mool Beach and 2 miles (3 km) of La Isla Shopping Mall. Cancun Interactive Aquarium and Cancun Convention Center are also within 2 miles (3 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Jetted tubs, comfy beds
Boasting jetted bathtubs, the 307 guestrooms also offer free minibar items and furnished balconies or patios. Other amenities include pillowtop beds, 24-hour room service, and LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 55 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only
Everyone (31)Couples (15)Family (12)
1 out of 5
Came in with my family and friends, purchased bottles stood in the presidential room and still not received the service I deserved! .Overall experience was really bad, not what I expected from this hotel! Only 1 bar at the pool no drinks after 4pm and 1 bar for the lobby that closes at 11 pm. They don’t allowed music, no place to hang out or party with friends and family. Not satisfied with service. Definitely won’t come back to this hotel!
Posted by Ingrid, from New York on 30 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Daniel R., General Manager
Dear Ingrid,
We are very sorry that your recent vacation experience was not as you expected it to be.
Due to current sanitary restrictions imposed by local authorities, we are not able to host any parties, and our bar closing time is regulated for the above mentioned hour. We are sorry that this created inconveniences for you, and hope to host you once the restrictions are lifted.
Best regards.
5 out of 5
Wish there was hotel shuttle rather than third-party vendors. The shuttle transportation business does not work well between airport and hotels.
Posted by a verified traveller on 18 Feb. 2020
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Comment from Hotel Management
18 Feb. 2020
by Daniel R., General Manager
Dear Guest,
Thank you for taking the time to share your comments with us. I apologize if we haven't been able to fully meet your expectations. We would have loved to know about your inconveniences during your stay with us so we could address them immediately.
We hope to host you again, to provide you with the perfect vacation you deserve.
Best regards.
5 out of 5
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
16 Dec. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing us. I hope to host you again soon.
Best regards.
4 out of 5
We really enjoyed the staff- Eloisa, Elvis, David by the pool. Beach bartender - Eduardo
Carlos (host) in the restaurant and waiter Arturo
Entertainment Richie and Eric and their staff
Time Out sorts bar is nice
Restaurants were good!
Things we didn’t like:
Being upcharged for the captains meal and lobster.
No dancing/live music/karaoke nightly
Can’t use spa unless you pay a fee
Upcharged for a pool foam party- resort should just include that
Posted by Bob&Michele, from Oregon on 9 Dec. 2019
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Comment from Hotel Management
9 Dec. 2019
by Daniel R., General Manager
Dear Bob&Michele,
It was an honor to host you. Thank you for sharing the highlights of your trip, like the food quality and excellent service provided by our associates. We will make sure the mentioned team members get to read your comments.
I apologize for not meeting all of your expectations. Although Hyatt Zilara Cancun is an All-Inclusive resort, we do offer additional premium services to guests who wish to further enhance their stays, all of which are completely optional. I apologize if that created you any inconveniences, and I hope we get the chance of hosting you again so we can better your experience.
Best regards.
5 out of 5
Posted by a verified traveller on 21 Nov. 2019
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Comment from Hotel Management
23 Nov. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing Hyatt Zilara Cancun. Hope to host you again soon.
Best regards.
5 out of 5
It is a beautiful resort with a lot to offer. The staff is friendly. The restaurants were amazing.
Posted by a verified traveller on 30 Sep. 2019
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Comment from Hotel Management
1 Oct. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for this excellent rating. Hope to host you again soon.
Best regards,
Daniel R.,
General Manager
2 out of 5
The beds were absolutely horrible. It’s like sleeping on concrete. Food was very bland, drinks very watered down. We ate off the resort more than we did on the resort and feel we really didn’t get our money’s worth considering what we paid. Don’t spend the extra money on a presidential suite. It’s not worth that money-nothing special about it. I’m not sure why it’s so much more expensive. Also there are no chairs or cabanas anywhere near the ocean. They are all way back against the resort. Really feel we wasted a lot of money all together.
Posted by a verified traveller on 23 Sep. 2019
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Comment from Hotel Management
24 Sep. 2019
by Daniel R., General Manager
Dear Guest,
We would like to thank you for being our valued guest and for taking the time to post a review. We are disappointed to know that you were not satisfied with your stay. We strive to provide the best service to all of our guests and we are disappointed to hear that this did not resonate during your stay. We apologize and appreciate your honest feedback.
Best regards,
Daniel R.,
General Manager
5 out of 5
Posted by a verified traveller on 20 Sep. 2019
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Comment from Hotel Management
21 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for this excellent rating. Hope to host you again soon.
Best regards,
Daniel R.,
General Manager
5 out of 5
The resort was absolutely amazing, the staff was so nice a.d always willing to do anything to make your stay the best possible. I will definitely be back. We loved it.
Posted by a verified traveller on 15 Sep. 2019
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Comment from Hotel Management
17 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for taking the time to share your comments. It is great to read that you enjoyed the amazing service provided by our associates. Looking forward to your future visits.
Best regards,
Daniel R.,
General Manager
5 out of 5
The location is perfect. The staff are all amazing, friendly and accommodating. Love this place. I will be back.
Posted by a verified traveller on 2 Sep. 2019
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Comment from Hotel Management
3 Sep. 2019
by Daniel R., General Manager
Dear Guest,
Thank you for choosing Hyatt Zilara Cancun. We are grateful to read that you had a perfect stay, and are grateful to know our associates provided you with an e amazing service.
Looking forward to hosting you again.
Best regards,
Daniel R.,
General Manager
Best regards,
Daniel R.,
General Manager
About the Hyatt Zilara Cancun - All Inclusive - Adults Only
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All food and beverages included
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour health club, a spa tub, and a steam room. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Cancun property.
1 building
307 guestrooms or units
8 levels
6 dining venues
5 bars or lounges
6888 sq ft of conference space
640 sq m of conference space
Built in 2007
Karaoke
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (22.6 km / 14 mi)
Parking: Free valet parking
Room Amenities
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Pillowtop beds
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 11
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Minimum guest age is 18
Gap period enforced between guest stays 24 hours
Hotel Names
All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
