4.7 out of 5

"Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several ... " More

By a verified traveller on Wed 15 Aug 2018

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Hotel Description

4.5-star beachfront hotel near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this luxury hotel. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor tennis courts and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 307 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and LED TVs with cable channels.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$522 per night

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 53 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (41) Couples (11) Family (3)
4 out of 5
Service was great, parties were amazing, cabanas were comfortable

Posted by , from Billings on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Daniel R., General Manager

Dear Amber, Thank you for being our guest, and for sharing your comments. I am grateful to read that your stay was a great experience and you enjoyed the entertainment, service, and cabanas. Hope to host you again soon. Best regards, Daniel R., General Manager

4 out of 5

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Daniel R., General Manager

Dear Guest, Thank you for staying with us, and for sharing this rating. Hope to host you again soon. Best regards, Daniel R., General Manager

4 out of 5
The gym is great. Overall beautiful resort with great service. My only complaint was that the drinks were really weak. (I can’t speak to beer though.) I am a lightweight drinker and never once could feel a drink, including martinis.

Posted by , from Berkshires, MA on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Daniel R., General Manager

Dear Beachtherapy, Thank you for choosing us, and for sharing your feedback. I am delighted to read that you found our gym to be great and that our associates provided you with an excellent service. Please allow me to apologize if our drinks were not up to your standard. I have shared your comments with our F&B - Director. Hope you decide to give us another chance, so we can improve and regain your trust in Hyatt Zilara Cancun. Best regards, Daniel R., General Manager

5 out of 5
Hyatt Zilara meets all of your expectations, Phenomenal resort

Posted by on 26 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Alfonso J, General Manager

Many thanks for taking the time to share with us, the comments of your fantastic vacation experience at Hyatt Zilara Cancun, it has been a pleasure to have you with us and we hope to have the chance to welcome you back soon. Best Regards,

4 out of 5
This property is beautiful! Easy on the eyes and makes for a stress free vacation. The staff are all very accommodating and friendly. A couple things that would put it over the top would be a sunscreen dispenser at the activities desk where towels are picked up, the Ritz has this and it is so nice as now often people travel with carry one bags. It would be extra nice if patrons did not have to pick up there towels at the towel desk and they were already on the chairs rolled up to indicate this chair is available and waiting for you. These two amenities would be easy to accomplish at very little capital spent that would put Hyatt Zilara over the top. We will be back for sure regardless.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Alfonso J, General Manager

Many thanks for taking the time to share with us, the comments of your valuable vacation time at Hyatt Zilara Cancun. We are glad to come to know that it was a great experience and we hope to have the chance to welcome you back, real soon. Best Regards,

5 out of 5
The beach at Hyatt Zilara is fabulous! So well maintained.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Alfonso J, General Manager

Many thanks for your comments about your stay at Hyatt Zilara Cancun. We are glad that you enjoyed from the fantastic beach and we hope to have the chance to welcome you back, real soon. Best Regards.

4 out of 5
Right on the beach which was clean with good service.

Posted by , from Las Vegas on 26 Nov. 2018

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Comment from Hotel Management

27 Nov. 2018 by Alfonso J, General Manager

Dear Lana, Thank you very much for taking the time to share the comments of your experience at Hyatt Zilara Cancun. We hope to have the chance to welcome you back, real soon. Sincerely,

5 out of 5
Great large pool right on beach. Friendly helpful staff.

Posted by on 4 Nov. 2018

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Comment from Hotel Management

9 Nov. 2018 by Alfonso J, General Manager

Many thanks for taking the time to share the comments and evaluation of your stay with us at Hyatt Zilara Cancun. It has been a pleasure to have you with us and we hope to welcome you back real soon. Sincerely,

4 out of 5
All was pretty good, the wait staff were great, the front desk folks could use some help, the guys / gals hawking the timeshare were a real pain, relentless, All in all the stay was good

Posted by , from Nashville Tennessee on 21 Oct. 2018

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Comment from Hotel Management

22 Oct. 2018 by Alfonso J, General Manager

Dear Dennis, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun to enjoy of your valuable vacation time. We appreciate your comments about the Front Desk and Real Club personnel and we will certainly share your feedback, to do the necessary adjustments to the service, attention and care for all our guests enjoying of their valuable time with us. It will be a pleasure to have you back real soon. Sincerely,

4 out of 5
Great food, great service, great staff. The room could have been updated some. Furniture was outdated, large jacuzzi in the room really wasn’t practical or appealing to use. All in all, a great experience

Posted by on 14 Oct. 2018

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Comment from Hotel Management

15 Oct. 2018 by Alfonso J, General Manager

Dear Tom, Thank you for your visit to Hyatt Zilara Cancun, it has been a pleasure to have you as our guests and we appreciate your comments about the experience, sharing what you found to be the highlights as the Great food, service and staff, as well as mentioning what you did not liked as the furniture and the Jacuzzi in the room. We thank you again for your visit and comments and we hope to have another chance to welcome you back in the near future. Sincerely,

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Hyatt Zilara Cancun - All Inclusive - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers outdoor tennis courts, a 24-hour health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun Adults All Inclusive
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun All Inclusive

You should know

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.