Skip to main content
Beginning of main content
4.6 out of 5

"Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several ... " More

By a verified traveller on Wed 15 Aug 2018

Enter dates to see availability

Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 307 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and LED TVs with cable channels.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$764* Per night/room 27 Jan. - 28 Jan.

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 73 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (46) Couples (19) Family (11)
5 out of 5

Posted by on 14 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Dec. 2019 by Daniel R., General Manager

Dear Guest, Thank you for choosing us. I hope to host you again soon. Best regards.

4 out of 5
We really enjoyed the staff- Eloisa, Elvis, David by the pool. Beach bartender - Eduardo Carlos (host) in the restaurant and waiter Arturo Entertainment Richie and Eric and their staff Time Out sorts bar is nice Restaurants were good! Things we didn’t like: Being upcharged for the captains meal and lobster. No dancing/live music/karaoke nightly Can’t use spa unless you pay a fee Upcharged for a pool foam party- resort should just include that

Posted by , from Oregon on 9 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

9 Dec. 2019 by Daniel R., General Manager

Dear Bob&Michele, It was an honor to host you. Thank you for sharing the highlights of your trip, like the food quality and excellent service provided by our associates. We will make sure the mentioned team members get to read your comments. I apologize for not meeting all of your expectations. Although Hyatt Zilara Cancun is an All-Inclusive resort, we do offer additional premium services to guests who wish to further enhance their stays, all of which are completely optional. I apologize if that created you any inconveniences, and I hope we get the chance of hosting you again so we can better your experience. Best regards.

5 out of 5

Posted by on 21 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

23 Nov. 2019 by Daniel R., General Manager

Dear Guest, Thank you for choosing Hyatt Zilara Cancun. Hope to host you again soon. Best regards.

5 out of 5
It is a beautiful resort with a lot to offer. The staff is friendly. The restaurants were amazing.

Posted by on 30 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Oct. 2019 by Daniel R., General Manager

Dear Guest, Thank you for this excellent rating. Hope to host you again soon. Best regards, Daniel R., General Manager

2 out of 5
The beds were absolutely horrible. It’s like sleeping on concrete. Food was very bland, drinks very watered down. We ate off the resort more than we did on the resort and feel we really didn’t get our money’s worth considering what we paid. Don’t spend the extra money on a presidential suite. It’s not worth that money-nothing special about it. I’m not sure why it’s so much more expensive. Also there are no chairs or cabanas anywhere near the ocean. They are all way back against the resort. Really feel we wasted a lot of money all together.

Posted by on 23 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

24 Sep. 2019 by Daniel R., General Manager

Dear Guest, We would like to thank you for being our valued guest and for taking the time to post a review. We are disappointed to know that you were not satisfied with your stay. We strive to provide the best service to all of our guests and we are disappointed to hear that this did not resonate during your stay. We apologize and appreciate your honest feedback. Best regards, Daniel R., General Manager

5 out of 5

Posted by on 20 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

21 Sep. 2019 by Daniel R., General Manager

Dear Guest, Thank you for this excellent rating. Hope to host you again soon. Best regards, Daniel R., General Manager

5 out of 5
The resort was absolutely amazing, the staff was so nice a.d always willing to do anything to make your stay the best possible. I will definitely be back. We loved it.

Posted by on 15 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Sep. 2019 by Daniel R., General Manager

Dear Guest, Thank you for taking the time to share your comments. It is great to read that you enjoyed the amazing service provided by our associates. Looking forward to your future visits. Best regards, Daniel R., General Manager

5 out of 5
The location is perfect. The staff are all amazing, friendly and accommodating. Love this place. I will be back.

Posted by on 2 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Sep. 2019 by Daniel R., General Manager

Dear Guest, Thank you for choosing Hyatt Zilara Cancun. We are grateful to read that you had a perfect stay, and are grateful to know our associates provided you with an e amazing service. Looking forward to hosting you again. Best regards, Daniel R., General Manager Best regards, Daniel R., General Manager

5 out of 5
The staff was extremely helpful and friendly. The property was beautiful and well maintained.

Posted by on 9 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Aug. 2019 by Daniel R., General Manager

Dear Guest, It is a pleasure to read your positive comments regarding the service you received during your recent visit to Hyatt Zilara Cancun. Would be an honor to host you again soon. Best regards, Daniel R., General Manager.

5 out of 5
This was a beautiful property! In addition to the beauty that the property had to offer, the staff was amazing! We got to meet the Front Office Manager, Jonathan who was wonderful during our stay and made sure that we were taken care of. Yessica was also fantastic from the time that we arrived, until we checked out. I highly recommend this property due the the staff being so wonderful.

Posted by on 1 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Aug. 2019 by Daniel R., General Manager

Dear Guest, Thank you for being our guest, and for sharing your comments with us. We are delighted to read that our associates went above and beyond to ensure you have a great stay. Your mention of Yessica and Jonathan will allow me to congratulate them personally on their job well done. We hope to have the chance to welcome you again. Best regards, Daniel R., General Manager

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a 24-hour health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 2007
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

You should know

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.ca/Cancun-Hotels-Hyatt-Zilara-Cancun----All-Inclusive---Adults-Only.h1635542-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.