"We really liked the Omni hotel. The staff was Great. The beach had a ton of seaweed which wasn’t what i had ever seen. The only issues were the buffet ... " More

By a verified traveller on Sun 05 Aug 2018

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Hotel Description

4-star beach property near Aquaworld

Cancun retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.

All-inclusive

3 outdoor pools, a health club, and a spa tub are all featured at this all-inclusive property. Dine at the beachfront restaurant and relax with beach cabanas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, LCD TVs

The 342 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include free minibar items, rainfall showerheads, and LCD TVs with cable channels.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$425 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Omni Cancun Hotel and Villas All Inclusive ratings based on 183 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Omni Cancun Hotel and Villas All Inclusive

Everyone (90) Couples (6) Family (13)
1 out of 5
Property is clean. View from the room was good. Beach was clean and accessible from the hotel. Biggest challenge at this property are staff. Everyone seems to be working for tips and no one moves unless there is tip on table. Being an Asian I noticed discrimination by some staff and kept repeating words as If I don't understand. Hidden environmental fee which was not told prior to booking. Also took 40 USD extra at check out with out giving a folio copy and the check out person intentionally stole my money as I was in a rush. Did not give any proper explanation and still following up. Answer from the hotel was that it was a mistake, but it was intentional.

Posted by on 9 Apr. 2019

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5 out of 5
HONEST REVIEW Once again the Omni Cancun has astounded us. The first time my fiancé and I went, it was the two of us. This time, we brought a few of our friends to experience all that the Omni has to offer. The service and food were both exceptional. One of our friends is the pickiest eater and had no problem selecting a food option at each dining location onsite. She spent hours during multiple days of our seven day trip at the sushi bar (they really do make some excellent sushi). Last trip we did not have the opportunity to dine at the Italian restaurant Di Vinci. This trip we dined there three nights in a row, with the food tasting better each time we went. The ambiance of the restaurant is also worth mentioning, considering it is positioned in the center of the pools which allows for a beautiful view during dinner. At the bar in the resorts main lobby where we found ourselves many nights, Consuela and Antonio tended to our EVERY need. A nod to the workers at the Omni for doing their best to keep the beach clear of seaweed. At 7:30 a.m. we saw workers raking and bagging seaweed that had washed up on the shore the previous night. Shoutout to a few of the staff members that made our trip unforgettable: Frank, Fabian, Miguel, Carlos, Antonio, Consuela, Eduardo, Orlando, Diego, and Elias!

Posted by , from Virginia on 9 Jun. 2019

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3 out of 5
Property and amenities are nice but not all of the staff is friendly. Some are rude but a few were exceptionally nice.

Posted by on 8 Jun. 2019

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4 out of 5
The location was beautiful and the service was great. There was only two issues while we were there. The first was the air conditioning but they were to fix it the next day and the second was the fridge in the room. It didn’t work properly. Everything else was fine.

Posted by on 6 Jun. 2019

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5 out of 5
The entertainment staff were awesome as well as the rest of the hotel staff. The maid kept the room very clean food was good.

Posted by on 5 Jun. 2019

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4 out of 5
Very friendly staff in every area of the resort . good food.

Posted by on 3 Jun. 2019

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5 out of 5
This was a great vacation, hotel was beautiful and the staff were friendly and helpful. It was so relaxing and all inclusive was awesome. 4 restaurants to choose from and we never had a bad meal. Drinks were delicious and they serve you on the beach too. Fun time.

Posted by on 2 Jun. 2019

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5 out of 5
The staff was great and very attentive! The hotel was amazing the only, absolute only thing i would inprove is maybe air fresheners throughout. It smelled like warm pool water everywhere!

Posted by on 26 May 2019

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5 out of 5
Loved the daily sushi bar for lunch. Room service food needed to be better, but didn't spend a lot of time in room anyway.

Posted by on 16 May 2019

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5 out of 5
I liked the whole setup very nice. the pools the chairs on the beach.

Posted by on 16 May 2019

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About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Omni Cancun Hotel and Villas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Omni Cancun Hotel and Villas All Inclusive offers its guests 3 outdoor swimming pools, a health club, a spa tub, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Omni Cancun Hotel and Villas All Inclusive. Free self parking is available. This 4-star Cancun property is smoke free.

  • 1 building
  • 342 guestrooms or units
  • 10 levels
  • Built in 1988
  • Buffet breakfast (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.8 km / 9.8 mi)
  • Parking: Free self parking

Room Amenities

Omni Cancun Hotel and Villas All Inclusive offers 342 accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Vista - Overlooking the garden, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Da Vinci - This poolside fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages on beach

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Omni Cancun Hotel Villas All Inclusive
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas All Inclusive
  • Omni Villas All Inclusive

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.