For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.
All-inclusive
A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Dine at the beachfront restaurant and relax with beach cabanas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Free WiFi, LCD TVs
The 342 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include free minibar items, rainfall showerheads, and LCD TVs with cable channels.
Omni Cancun Hotel and Villas All Inclusive ratings based on 114 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Omni Cancun Hotel and Villas All Inclusive
Everyone (59)Couples (16)Family (28)
5 out of 5
Our stay was excellent at the resort staff very friendly service was good
Posted by Elmo, from New York on 13 Jun. 2020
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Comment from Hotel Management
19 Jun. 2020
by gm
Dear Elmo,
Thank you for staying at Omni Cancun. We are thrilled you liked the resort and you had an excellent stay, as well as getting the service you deserve.
We look forward to having you back soon.
Sincerely,
Siomara Chavez
5 out of 5
Posted by a verified traveller on 19 May 2020
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Comment from Hotel Management
19 Jun. 2020
by gm
Dear guest,
Thank you for choosing Omni Cancun as your vacation destination.
We are pleased we managed to meet your expectations.
We look forward to having you back son
Warm regards,
Siomara Chavez
5 out of 5
Beautiful setting, extremely clean, decent food. Would return!
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
22 Feb. 2020
by gm
Dear guest,
Thank you for staying at Omni Cancun and for sharing your great experience with us, We are thrilled to know we managed to exceed your expectations, as our aim is your complete satisfaction.
We hope to be honored with your visit once again soon and create more unforgettable vacation memories.
Sincerely,
G.M. Siomara Chaves
5 out of 5
Posted by a verified traveller on 10 Feb. 2020
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Comment from Hotel Management
10 Feb. 2020
by gm
Dear guest,
Thank you for staying at Omni Cancun and for rating us.We are very pleased we were able to meet your expectations as our aim is your complete satisfaction.
We look forward to welcoming you back soon to your home away from home,
Warm regards,
G.M. Siomara Chavez
4 out of 5
My wife and I enjoyed our visit to the Omni in Cancun. One employee stands out in our minds. His name is David and he was a wealth of knowledge and information. No matter what we asked or needed, David was always ready to help!
Although there was nothing we specifically didn’t like, we’ve decided “all inclusive” is not for us. This was our 4th visit to Cancun and our 1st stay at the Omni. Our 1st 3 visits were spent at the Marriott and we feel we like the “personality” there better than the Omni. I wish to emphasize that there was nothing specific we didn’t like about the Omni, we just felt more comfortable at the Marriott.
I didn’t catch his last name but David was the absolute best employee we had the pleasure of dealing with. We might even come back to the Omni because of him!
Posted by Michael, from Smyrna, GA on 31 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by gm
Dear Michael,
Thank you for staying at Omni Cancun and for sharing your experience with us, We are pleased to know you enjoyed your overall experience and we know maybe Omni Cancun is not for everyone but we still appreciate choosing us this time and we truly hope you change your mind and come and stay with us again.
We will definitely share your kind words with David who went above and beyond to provide you an incredible service at all times, Thank you for your recognition as this is our best reward!
Thank you for your honest review and we remain at your service .
Best wishes,
G.M. Siomara Chavez
5 out of 5
Everything from the resort, food, beach and employees 😁😁
Posted by Sonya on 21 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by gm
Dear Sonya,
Thank you for staying at Omni Cancun and for your sharing your great experience with us, We are thrilled to know we managed to exceed your expectations, as our aim is your complete satisfaction.
We hope to be honored with your visit once again soon and create more unforgettable vacation memories.
Warm regards,
G.M. Siomara Chavez
4 out of 5
The property was beautiful and so relaxing! We loved the swim up bar and the entertainment staff at the pool was so fun!! However the food was just ok and a lot times not warm, and the rest of the staff were not as friendly as some of the other resorts we have been to in Mexico! We had a wonderful time in Mexico and was excited just to be on vacation, but I don’t believe we will choose Omni Cancun again.
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by gm
Dear guest,
Thank you very much for choosing Omni Cancun as your holiday destination and for taking the time to write in full detail your experience here with us, we greatly appreciate it. We are pleased to know you liked the beach, the entertainment and the pools,but clearly you left feeling underwhelmed so we fell short of our overall goal. I deeply regret to learn that your experience was not up to the standard that we strive for.Please accept my apologies for not having delivered the experience that you deserved. I can completely assure you that we have a commitment to provide quality service beyond our guest´s expectations at all times. Please be certain the issues you have pointed out will be taken into consideration and we will follow up accordingly with our usually outstanding service professionals.
I truly hope to have the honor of welcoming you back again as one of our very esteemed guest. Your satisfaction will always be our main goal and we are eager to host you and regain your loyalty.
Sincerely,
G. M. Siomara Chavez
3 out of 5
Bathroom shower light leaked water. They always forgot to stock coffee in the room.
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
5 Jan. 2020
by gm
Dear guest,
Thank you for staying at Omni Cancun and for taking the time to grade us through Expidia´s survey. We are sorry to know we were not able to meet your expectations this time.
We hope you give us the opportunity again and stay with us. Please let us know if there is a anything we can do to make your stay much more enjoyable.
Warm regards,
G.M. Siomara Chavez
5 out of 5
The material used to build the hotel is high quality, such as the floor, the bathroom. The blanket and bed sheets are dry and comfortable eventhough my ocean view room is close to the ocean, unlike other hotels I stayed before.
Posted by a verified traveller on 30 Dec. 2019
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Comment from Hotel Management
30 Dec. 2019
by gm
Dear guest,
Thank you very much for choosing Omni Cancun as your holiday destination and for your great review. We are delighted to know you had a wonderful time and you liked the facilities and services,we definitely do our best to make your stay an incredible experience.
We look forward to welcoming you back again soon and continue exceeding all of your expectations at Omni Cancun.
Best wishes,
G.M. Siomara Chavez
5 out of 5
Very friendly staff and they took care of my wife when she got hurt. Facilities are very clean and worth the price.
Posted by Kush, from Fairfield, CT on 30 Dec. 2019
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Comment from Hotel Management
30 Dec. 2019
by gm
Dear Kush,
Thank you for staying at Omni Cancun and for your sharing your great experience with us, We are thrilled to know we were able to exceed your expectations, as our aim is your complete satisfaction.
We hope to be honored with your visit once again soon and create more unforgettable vacation memories
Warm regards,
G.M. Siomara Chavez
About the Omni Cancun Hotel and Villas All Inclusive
Activities/services from independent operators not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Aerobics classes/lessons included
Tennis rackets not included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
Onsite live performances included
Theme parties included
Property Features
Omni Cancun Hotel and Villas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Omni Cancun Hotel and Villas All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a steam room are also featured at the luxury Omni Cancun Hotel and Villas All Inclusive. Free self parking is available. This 4-star Cancun property is smoke free.
1 building
342 guestrooms or units
10 levels
6 dining venues
5 bars or lounges
Built in 1988
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (15.8 km / 9.8 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Omni Cancun Hotel and Villas All Inclusive offers 342 accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Vista/ Rodizio - Overlooking the garden, this theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Pina Colada/Grill - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Da Vinci - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.
Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.
Spa Services
Hot stone massage
Deep tissue massage
Swedish massage
Number of treatment rooms 1
Sports massage
Massages on beach
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 21
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Omni Cancun Hotel and Villas All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
UnionPay
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
The charges below are included in your overall room price:
Christmas Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Hotel Omni
Omni & Villas All Inclusive
Omni All Inclusive
Omni Cancun Hotel
Omni Cancun Hotel & Villas All Inclusive
Omni Cancun Hotel All Inclusive
Omni Cancun Hotel Villas All Inclusive
Omni Hotel Villas All Inclusive
Omni Cancun Villas All Inclusive
Omni Cancun Hotel And Villas
Omni Hotel Cancun
Omni Villas All Inclusive
Omni Cancun Hotel Villas
Omni Cancun Inclusive Cancun
Omni Cancun Hotel and Villas All Inclusive Cancun
You should know
Pool access available from 8:00 AM to 6:00 PM.
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
