4.5 out of 5

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

Boasting comforts such as premium bedding and pillow menus, the 180 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and balconies.

Luxury Presidential One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Presidential One Bedroom Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Suites Cancun Resort & Spa - All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royalton Suites Cancun Resort & Spa - All Inclusive

Everyone (3) Couples (1) Family (9)
5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Online Communications Manager

Dear Guest: Thank you for share a high rank during your recent visit to Royalton Suites Cancun. We hope to receive you once again soon. Luxury Regards.

2 out of 5
Unsatisfactory on not providing room change request. We couldn't sleep the first 2 nights because of a LOUD banging noise that periodically woke us up!! After complaining to manager All of Wednesday and then Thursday offered us the room NEXT door!! Next door??? the noise was very loud !!! They wasted our time and then insulted our intelligence by offering us the room next door!! By that time, we had 1 night left at Royalton!!! Very disappointed !

Posted by on 21 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Online Communications Manager

Dear Guest: Thank you for having shared your comment with us. We are so sorry to read that you were not satisfied with your experience with us. Please rest assured that we already discussed your points with Managers concerned. Thank you for your preference.

5 out of 5
Personnel were excellent, but the room had no privacy with a large mirror which exposes the shower and toilet area. This is ok, if travelling with couple only, but when traveling with children the mirror has to be covered. Otherwise, everything was outstanding, room, food, room service.

Posted by on 13 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Online Communications Manager

Dear guest Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward to returning. It will be a great pleasure to welcome you once again for another memorable vacation. Luxury Regards

5 out of 5
Property was just the right size. Great exterior and interior decor. Staff was willing and pleasant! Buffet was excellent!

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Online Communications Manager

Dear guest Thank you so much for your comment; it is always wonderful to read positive comments like yours. Your opinion is very valuable and we will be sure to show it to our staff. We hope to welcome you again at Royalton. Luxury Regards

5 out of 5
All the staff was very attentive and helpful in all our needs. The property was very clean and the aesthetic was nice from the moment you walked in. Food offered was good. Only cons I had with my stay there was that our tv never worked throughout our stay, even though they said they were going to replace it. The TV was basically your tool to all the info for the amenities/shows/room service, so we had to call for everything. The other con was that our room was always hot and never really ever got cool. Not sure if they have some kind of eco friendly cooling, but every time we left our room the ac and our ceiling fan was off. But overall, id definitely stay there again.

Posted by , from Chicago on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Online Communications Manager

Dear VANESSA: Thank you for this information posted. One of our main goals is to provide the best experience possible and with your comments, we will improve our services. Thank you for your recent visit to our Resort. Luxury regards.

5 out of 5
This hotel is worth the pay. Very nice and clean. Great staff and food options. The ocean view rooms are worth the pay and their diamond club benefits were nice to have. Our waiter Antonio from hunters steakhouse was very professional and knowledgeable. The only thing that I disliked was the 600 resort credit. It wasn’t explained correctly. I was only told how it worked on the 3rd night there. It’s basically a coupon booklet with specific discounts on certain items only. At the end of the day I didn’t use any of the 600 credit and wasn’t reimbursed or was giving anything for the confusion. Other than that great hotel just have to communicate better

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by Online Communications Manager

Dear Guest: Thank you for sharing your valuable feedback regarding your experience at Royalton Suites Cancun. Our staff will be pleased to read your comments. We look forward to your next visit once again soon. Luxury regards

5 out of 5
this hotel is very romantic roof top pool w crazy views beautiful Restaurants are all fantastic and staff was impressive and extremely nice. only issue no real jacuzzi regular pool was warmer than jacuzzi otherwise its a great place to visit.

Posted by on 19 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Community Manager

Dear Guest: We are glad to read you had an exceptional vacation and you enjoyed our facilities and services, we are waiting for you at Royalton Suites Cancun. Luxury Regards

4 out of 5

Posted by on 25 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Community Manager

Dear Guest: Thank you for your preference and stay at Royalton Suites Cancun and for let us know you had a good experience at the Resort. We look forward to receive you in the not distant future. Luxury Regards

5 out of 5
our stay was amazing, The Hotel is beautiful and brand new. The food was good, we really liked the buffet. The only thing was the elevators took a while at times and stairwell were still closed.

Posted by on 22 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Community Manager

Dear Guest: Thank you so much for your valuable comments and for share your feedback of your experience at our Resort. We looking forward to receive you in the not distant future once again at Royalton Suites Cancun. Luxury Regards

4 out of 5
Staff was great… front desk delivering guests over to “Commissioned Salespeople” was despicable.

Posted by on 21 Mar. 2019

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Comment from Hotel Management

21 Mar. 2019 by Community Manager

Dear Guest: All the feedback provided is very important to offer a better customer experience. Thank for your preference and kind comments to our staff. Hope to see you again in the not distant future. Luxury Regards

About the Royalton Suites Cancun Resort & Spa - All Inclusive

Location Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO 77500

All-inclusive Details

  • Food and beverage restrictions apply

Property Features

Royalton Suites Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton Suites Cancun Resort & Spa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a children's pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Royalton Suites Cancun Resort & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.3 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royalton Suites Cancun Resort & Spa - All Inclusive offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Gourmet Marché - Onsite buffet restaurant.

Hunter Steakhouse - Onsite steakhouse. Open daily.

Agave - Mexican Cuisine - Onsite restaurant. Open daily.

Jade - Asian Cuisine - Onsite restaurant. Open daily.

C/X Culinary Experience - Onsite diner. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

The amenities of club Level 18 Rooftop Cabana Lounge are open to guests 18 and older for a daily fee of approximately 60 USD per person. All-inclusive rates exclude the club amenities.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Royalton Cancun Resort All Inclusive
  • Royalton Cancun All Inclusive
  • Royalton Suites Cancun Resort All Inclusive
  • Royalton Suites Resort All Inclusive
  • Royalton Suites All Inclusive
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort Spa All Inclusive
  • Royalton Suites Cancun All Inclusive
  • Royalton Cancun Resort Spa All Inclusive
  • Royalton Suites All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.