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4.2 out of 5

"The food, entertainment and vibe were great! Tje beach is very clean with soft sand and clear calm water. The staff goes above and beyond. Also the m ... " More

By a verified traveller on Thu 19 Dec 2019

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachfront retreat

Within a 15-minute walk of this Zona Hotelera property, you'll find Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

Boasting comforts such as premium bedding and pillow menus, the 180 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and balconies.

Luxury Presidential One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Presidential One Bedroom Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Suites Cancun Resort & Spa - All Inclusive ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royalton Suites Cancun Resort & Spa - All Inclusive

Everyone (4) Couples (2) Family (12)
5 out of 5
The food, entertainment and vibe were great! Tje beach is very clean with soft sand and clear calm water. The staff goes above and beyond. Also the main buffet restaurant cooks are outstanding!

Posted by on 19 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Online Communications Manager

Dear Guest: We are very pleased to read your experience at our resort met with your expectations, thank you for the message and kind comments and hope to receive you once again soon. Luxury Regards

2 out of 5
1) Regulations/Limitations on alcohol and bars were disappointing. 2) 'Sales Staff' heckled us, repeatedly, for leaving the hotel premises. 3) Had to call and request towels & wash clothes everyday. 4) Had to call and request mini-bar service everyday. 5) Front desk and bell hop personal were extremely helpful and courteous. 6) Wifi was ok, but not great. 7) All TV channels would pause for several seconds at a time. 8) The price was too high for the experience of this hotel.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Online Communications Manager

Dear Guest: Thank you for share your feedback about your recent stay and noted your vacations does not meet up your expectations but you can be certain that all your comments will be taken into consideration in order to improve the guests' experience. We appreciate your review which points out some interesting matters. Luxury Regards

3 out of 5
It’s a very nice looking hotel. Very clean and modern! Beautiful beach! The spa was great! Location was great! The bedding and pillows are so cheap thou! It made it really hard to sleep! Very hard mattresses. I had to book a spa service, because my neck and back hurt so much after sleeping their several nights. Dk if that’s one of their goals!! Lol let’s make people have to use our spa! I called and asked, if they had softer pillows and they said only if your a diamond member. I guess that meant, if you want a comfortable sleep you need to pay and extra 70 dlls a night per person for it. Same thing with the alcohol. Really cheap ! Also the food can use a huge improvement. They did say they working on that! Also they really push their time share presentation. We got suckered into one. We were told it would last 30 minutes. We were stuck their for 3 hours. Never again would I do that! Not worth the so called free romantic dinner ! same food as in the restaurants!

Posted by on 21 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Online Communications Manager

Dear Guest: We are sorry to read some aspects lead in disappointment about your recent stay, actions will be taken to attend the mentioned points. We look forward in the near future. Luxury Regards

3 out of 5
The food was average atd best. nIt was warm in the room everytime we went back to it. The AC leaked and the toilet would not flush. It was suppose to be a new hotel, but it looked like a poor remodel.

Posted by on 3 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Online Communications Manager

Dear Guest: It is very unfortunate to read in your feedback and know your stay did not live up to your expectations. Your opinion will help us to improve our services since we have the goal of offering the best experience to our guests also I will share It to the concerned departments. We hope in the future you will give us the opportunity to stay with us once again and change your perspective.

4 out of 5
I really enjoyed my stay at the Royalton! I went for a bachelorette party and it was so much fun! Food was excellent, Cindy was amazing! She was our favorite! Only draw back was we had some AC issues along with water issues. It worked out because we were outside of the room a lot! I would definitely go again!

Posted by on 2 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Online Communications Manager

Dear Guest: Your comments are extremely important to us, as they motivate us to continue to improve our services, we will ensure your feedback is passed on to them. Thank you for the compliments about our Resort and we look forward to the opportunity to serve you again soon at Royalton Suites Cancun. Luxury Regards

4 out of 5
The view of the beach from hotel was beautiful. Rooftop pool is amazing as well. Didn’t care for buffet . Same food choices for breakfast, lunch and dinner everyday. No great surprise food choice. Ending up leaving the premises to go buy food on the last day of stay.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Online Communications Manager

Dear Guest: Thank you for your comments and feedback, your valuable information will contribute to reaching a better service. We hope to receive you in the future at Royalton Suites Cancun. Luxury Regards

5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Online Communications Manager

Dear Guest: Thank you for share a high rank during your recent visit to Royalton Suites Cancun. We hope to receive you once again soon. Luxury Regards.

2 out of 5
Unsatisfactory on not providing room change request. We couldn't sleep the first 2 nights because of a LOUD banging noise that periodically woke us up!! After complaining to manager All of Wednesday and then Thursday offered us the room NEXT door!! Next door??? the noise was very loud !!! They wasted our time and then insulted our intelligence by offering us the room next door!! By that time, we had 1 night left at Royalton!!! Very disappointed !

Posted by on 21 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Online Communications Manager

Dear Guest: Thank you for having shared your comment with us. We are so sorry to read that you were not satisfied with your experience with us. Please rest assured that we already discussed your points with Managers concerned. Thank you for your preference.

5 out of 5
Personnel were excellent, but the room had no privacy with a large mirror which exposes the shower and toilet area. This is ok, if travelling with couple only, but when traveling with children the mirror has to be covered. Otherwise, everything was outstanding, room, food, room service.

Posted by on 13 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Online Communications Manager

Dear guest Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward to returning. It will be a great pleasure to welcome you once again for another memorable vacation. Luxury Regards

5 out of 5
Property was just the right size. Great exterior and interior decor. Staff was willing and pleasant! Buffet was excellent!

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Online Communications Manager

Dear guest Thank you so much for your comment; it is always wonderful to read positive comments like yours. Your opinion is very valuable and we will be sure to show it to our staff. We hope to welcome you again at Royalton. Luxury Regards

About the Royalton Suites Cancun Resort & Spa - All Inclusive

Location Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO 77500

All-inclusive Details

  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

Royalton Suites Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton Suites Cancun Resort & Spa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a children's pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Royalton Suites Cancun Resort & Spa - All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.3 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royalton Suites Cancun Resort & Spa - All Inclusive offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Gourmet Marché - Onsite buffet restaurant.

Hunter Steakhouse - Onsite steakhouse. Open daily.

Agave - Mexican Cuisine - Onsite restaurant. Open daily.

Jade - Asian Cuisine - Onsite restaurant. Open daily.

C/X Culinary Experience - Onsite diner. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The amenities of club Level 18 Rooftop Cabana Lounge are open to guests 18 and older for a daily fee of approximately 60 USD per person. All-inclusive rates exclude the club amenities.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Royalton Cancun Resort All Inclusive
  • Royalton Cancun All Inclusive
  • Royalton Suites Cancun Resort All Inclusive
  • Royalton Suites Resort All Inclusive
  • Royalton Suites All Inclusive
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort Spa All Inclusive
  • Royalton Suites Cancun All Inclusive
  • Royalton Cancun Resort Spa All Inclusive
  • Royalton Suites All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.