"Property small and in need of updates. Food was actually very good and clean rooms! What made this place so special and actually made our trip enjoya ... " More
Beachfront retreat
Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).
All-inclusive
This property features 5 restaurants, 3 outdoor pools, and a health club. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, comfy beds
The 213 guestrooms feature free WiFi, Smart TVs with cable channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, iPod docks, and 24-hour room service.
12 Nov. 2019 by Web Relations
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Relations
22 May 2019 by Web Relations
Dear Guest, Thank you for taking the time to write your comment. We love knowing that you enjoyed our hotel and had a wonderful vacation. We are a hotel for adults but everyone is welcome. We hope to host you again, Best Regards, Victoria Barbero Web Relations Sandos Cancun
1 Jan. 2019 by Web Relations
Dear guest, Thank you for staying at Sandos Cancun!
28 Oct. 2020 by Concierge
Dear Erica, We thank you for sharing your comments about your recent stay at Sandos Cancún with readers of this internet site. We are sorry to see that our food selection and restaurants were not up to your expectations. We work hard to improve and elevate the quality of our services. We will certainly keep improving as we firmly believe in continuous improvements philosophy. We deeply appreciate the fact that you take time to highlight your personal opinion about areas of opportunity in which you believe we should focus our efforts and direct resources. Kindest wishes, Nely Santana Concierge Sandos Cancún
9 Mar. 2020 by Web Relations
Dear Guest, We appreciate the time you have taken to write your review regarding your recent stay with us. We regret that your stay was not to your liking and read that we have not met your expectations. Sandos Cancun's mission is to create unique experiences for our guests, which we achieve by guest service and quality service that we provide constantly to make sure you enjoy your vacations. Once again I would like to thank you for your review, it is valuable for us. Respectfully yours, Nely Santana Web Relations Sandos Cancún
23 Jan. 2020 by Chief Concierge
Dear Guest, We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Cancún. We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with us. We will be hoping for your return soon so you can enjoy our services again. Sincerely, Fernanda Chagoya Chief Concierge Sandos Cancún
16 Dec. 2019 by Chief Concierge
Dear Adriana, We are glad to know that you had a great time staying at Sandos Cancún. We would like to thank you for taking your time to write such a nice review on Trip Advisor. All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned. Once again thank you very much, we truly hope to have you back soon. Sincerely, Fernanda Chagoya Chief Concierge
13 Nov. 2019 by web relations
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Relations
8 Nov. 2019 by Web Relations
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Relations
24 Oct. 2019 by Web Relations
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Relations
Sandos Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancun All Inclusive, and enjoy amenities like a health club and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sandos Cancun All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
