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The Royal Sands All Inclusive Resort & Spa

4-star property
Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 1-855-887-0424
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4.5 out of 5
Wonderful!
See all 103 Travelocity Reviews

"2nd time same location. Rodolfo at pool bar, and Irving in housekeeping made a easy stay. " More

By a verified traveller on Sun 02 May 2021

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Hotel Description

4-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

This Art Deco property features a full-service spa, a marina, and 3 restaurants. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 2 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, comfy beds

The 340 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, 24-hour room service, and flat-screen TVs with satellite channels.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$396* Per night/room 16 Jun. - 17 Jun.

Deluxe Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands All Inclusive Resort & Spa ratings based on 103 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands All Inclusive Resort & Spa

Everyone (45) Couples (24) Family (25)
5 out of 5
Z

Posted by on 12 Jun. 2021

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5 out of 5
2nd time same location. Rodolfo at pool bar, and Irving in housekeeping made a easy stay.

Posted by on 2 May 2021

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5 out of 5
Super friendly staff

Posted by on 24 Apr. 2021

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3 out of 5
My trip was scheduled back in February of 2020 and it was not booked with The Royal Sands. Due to the pandemic we had to reschedule our trip which lead us to change resort. I am a frequent visitor to Mexico and have stayed in some of the best resorts. This was not one of them unfortunately. First, the good news! I was impressed with the room and the gorgeous view. We had the Deluxe Suite, 1 Bedroom, Beachfront. Everything was beautiful in the room. The only updating they need to do is the bathrooms but other then that it was beautiful. The food at Hacienda Sisal and Captain's Cove was absolutely delicious. However, at captain's cove my wife was eating dessert and while eating she bit into what looked like a small blue plastic something. When we let our waiter know. He did apologize. The restaurant manager did come to our table and also apologized and mentioned to us that the container or whatever the dessert was in must have cut off and was underneath the dessert. It was my wife's birthday that day and we just wanted to have a good time since we were already disappointed with a lot of things with this trip. I did want to make a fuss about it and just let it be. Our room was located at phase 2 of the resort. So we a bit far from the

Posted by on 16 Apr. 2021

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5 out of 5
it was beautiful and friendly. very clean and the perfect side. most every room had a view and the staff did an excellent job.

Posted by on 26 Mar. 2021

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4 out of 5
Great place for children. Safe and accommodating for all ages.

Posted by on 22 Mar. 2021

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5 out of 5
Beautiful resort,Great Food...beautiful Beach...staff is super friendly!

Posted by , from Crandall tx on 14 Jan. 2021

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4 out of 5
The property is pretty decent. I enjoyed the infinity pool and sitting on the balcony watching the sunrise. The food choices were a little limited as well as the room service menu and the alcohol choices were definitely NOT top shelf, but we managed. I guess due to COVID most things have been adjusted accordingly. Overall we had a great stay and I would recommend this property as a vacation destination.

Posted by , from Jamaica, New York on 12 Dec. 2020

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5 out of 5
Royal sands was absolutely perfect! Gorgeous beach, spectacular beach room views, decadent food and delicious drinks! Not our first trip here, most certainly not our last.

Posted by , from Idaho on 30 Sep. 2020

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Comment from Hotel Management

12 Oct. 2020 by Cristóbal Galindo

Dear Kathryn, Thank you for taking the time to post about our resort. We thank you for your kind words and for your continued loyalty. We look forward to welcoming you again soon. Warm Regards.

4 out of 5

Posted by on 18 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Cristóbal Galindo

Thank you for rating our resort. We hope to have the chance of welcoming you again and turning those 4 stars into 5!

About the The Royal Sands All Inclusive Resort & Spa

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit beverages
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included
  • Tennis included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to offsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • A la carte or gourmet dining is limited
  • Water fitness classes/lessons included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

Some rates at The Royal Sands All Inclusive Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of The Royal Sands All Inclusive Resort & Spa, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a swim-up bar. WiFi is free in public spaces. A children's pool, a fitness center, and a terrace are also featured at the family-friendly The Royal Sands All Inclusive Resort & Spa. Free self parking and valet parking are available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Bar on the beach
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Royal Sands All Inclusive Resort & Spa offers 340 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

La Veranda - Overlooking the ocean, this family restaurant specializes in international cuisine and serves lunch and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves brunch and dinner.

Char Hut - This poolside café specializes in American cuisine and serves light fare only.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered.

The Royal Roast - This coffee shop serves light fare only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 25
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

This property offers onsite health screenings for COVID-19 (rapid antigen screenings) once per stay, available until July 17, 2021. PCR screenings for COVID-19 are available for a surcharge. Reservations for screenings are required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No rollaway/extra beds available
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands
  • Royal Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property Cancun
  • Royal Sands Cancun
  • Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.