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The Royal Sands Resort & Spa All Inclusive

4.0 star property
4-star beachfront property near Chac Mool Beach

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Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Front of property
View from room
4 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, white sand, sun loungers, beach umbrellas
Reviews
8.8

Excellent

Popular amenities

  • Spa
  • Pool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Restaurant

Check out the area

Map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Popular LocationMarlin Beach11 min walk
  • Popular LocationCancun Interactive Aquarium18 min walk
  • Popular LocationLa Isla Shopping Mall18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Room options

View all photos for Junior Suite, 2 Double Beds, Ocean View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Junior Suite, 2 Double Beds, Ocean View

  • 39.7 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

Flat-screen TV

Deluxe Suite, 1 Bedroom

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite - Two Children

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Junior Suite - Two Children

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Suite, 2 Bedrooms

  • 141 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Suite, 2 Bedrooms, Beachfront

  • 141 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

Flat-screen TV

Deluxe Suite, 1 Bedroom, Beachfront

  • 75 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite, Beachfront

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Junior Suite, Beachfront

  • 41 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

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About the area

Cancun

On the beach.Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall are also within half a mile (1 km).

What's nearby

  • Marlin Beach - 11 min walk
  • Cancun Interactive Aquarium - 18 min walk
  • La Isla Shopping Mall - 18 min walk
  • Aquaworld - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Ilios Restaurant - 19 min walk
  • Puerto Madero - 1 min drive
  • Taboo Cancun - 1 min drive
  • Hacienda Sisal - Mexican Restaurant Cancun - 2 min walk
  • Harry's Prime Steakhouse and Raw Bar - 1 min drive

About this property

The Royal Sands Resort & Spa All Inclusive

4-star beachfront property near Chac Mool Beach
Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Royal Sands Resort & Spa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. WiFi is free in public spaces. This beach property also offers a complimentary children's club, a children's pool, and outdoor tennis courts.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 4 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Breakfast available (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free area shuttle

Food and drink

  • Free self-serve breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 beach bar, 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Paddleboards on site
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Sands Resort & Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

The Royal Sands Resort & Spa All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1295 out of 2185 reviews" "
Rating 8 - Good. 495 out of 2185 reviews" "
Rating 6 - Okay. 230 out of 2185 reviews" "
Rating 4 - Poor. 86 out of 2185 reviews" "
Rating 2 - Terrible. 79 out of 2185 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Karen Alaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were hard. Discover cards are not excepted. For such a large RESORT I found it hard to believe they could never make change for even a $20 dollar bill!! (Even at the store on the grounds)

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and we had a great time but we could have done without the concierge who's sole purpose was to get me to attend a time share and when I chose not to applied pressure like a car salesman. As for the dining options, they were pretty good but once on property, I was informed that getting into one of the places for dinner Club Bistro, was not possible unless I'm an owner.
Stayed 6 nights in Apr 2024

2/10 Terrible

Jeffrey

Stayed 3 nights in Mar 2024

2/10 Terrible

Jocelyn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This property was average. I would not stay here again. Food was not good, it was hard or without flavor. Drinks were watered down. I got the all inclusive and was told several times that some items were not included in the all inclusive. Employees had terrible attitudes, only 1 employee was very polite and helpful, shout out to nacho who helped us book an activity and find our way around the hotel because front desk did not even do that.

10/10 Excellent

Corey Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Subhayan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very well maintained property. Like different all-inclusive they had few restaurants onsite. They served good while some food and a great spread too. The specialty restaurants were okay. They pools were cleaned regularly and water tested. The sands was the highlights … clean white and very well maintained. The slope was shallow and allowed kids to play in water. The drinks were good. I would strongly recommend. And also no forcing on time share presentations
Stayed 4 nights in Dec 2023

10/10 Excellent

Kirsten

Stayed 4 nights in Jan 2024

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was horrible. First off, this was our second time at the Sands, our 7th time to Cancun. Now back to our story. Our flight got cancelled and rescheduled twice before our trip due to weather issues. In the end we were going to arrive early to our hotel. Our four kids got up at 3 am to make our flight, it was brutal. I called ahead to the hotel and told them our situation and asked if we were able to at least get our wrist bands and eat while our room became ready since our kids were going to be so tired and we had paid for 10 days, in a 2 room all-inclusive suite. I was assured that they would take care of us. When we got there, my youngest daughter felt sick. She was not feeling well at all. The check in lady said we could not get our wrist bands since we were 40 mins early from their normal check in time and that we would have to pay for lunch. I told her that I had called ahead and was assured they would take care of us. She could not care even a little. I told her my daughter wasn’t feeling well. Again, she could care less. We told her we paid $10k for 10 days and asked if she was being serious? She could care less. It was beyond frustrating. And honestly, I will never go back for the simple reason that you do not treat your customers like they are asking for a hand out when you should be overwhelming them with great customer service. She literally made us wait 40 mins to get our wrist bands. It was horrible. We will never be back.
Stayed 10 nights in Oct 2023

10/10 Excellent

John Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at the royal sands. No complaints from us at all!!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Sveta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2024