Book a hotel near Everett Mall, Twin Creeks

"Customer service needs attention. Walked in to book 2 rooms. The guy at the front desk was on phone for about10 minutes. I think his name is (Toni) Asked for room rates, rates were about 30$ more per room than online prices. Asked questions about pool timing and rooms. Very unpleasant to answer the questions. Paid my deposit for two rooms, one with the card and another room by tapping the same card. He said he shouldn’t technically be accepting that because I used 2 different methods with same card. Not sure how it matters if paid by tap or swiping or inserting. Not sure if he knows that if the card is tapped it shows a different number on the system. Went to get dinner after getting the keys done. Came back to find out both the room keys were not programmed. All 4 keys for both rooms not working. Went back to get it programmed and the staff again unhappy to reprogram. Gave me a free advice not to keep the keys with any devices/phones etc. All together just the staff was very unpleasant and not helpful. Hot tub worked great. But yellow color for pool water. Nice comfy beds some chirpy noise through out the night. No drinking water bottles so make sure carry drinking water specially if you are traveling with kids. Good breakfast and easy check out. "

"Good hotel, staff and services. Similar to many higher star-rated locations "

"Clean room Great staff Air conditioning not working Parking great and safe No coffee machine at room and at the lobby 7:00-10:00am with only sugar packets no milk no creamer "

"The person who checked me in today was very sweet! Apologies, I forgot her name."

"The elevator and hall smelled very strong of dog pee and there was no hair dryer in the room. Staff was friendly "

"We really enjoyed the apartment. It’s very quiet and peaceful, with convenient parking and friendly, attentive hosts. The apartment is well equipped for a longer stay."