Book a hotel near Ice Palace, West Edmonton

"Upon my arrival at the premises, I encountered a situation at the entrance where I was managing two luggage bags, and access required an access card. Despite my visible struggle, two reception staff members observed me without offering assistance. Furthermore, I was unexpectedly informed about a security deposit requirement, which had not been previously communicated. If paying with a debit card, the requested amount was $300, which I found to be excessive. Subsequently, I was assigned a room located at a considerable distance, where the Wi-Fi signal was consistently unavailable. The staff member's demeanor suggested an attempt to downplay these issues, though her intentions were discernible. I cannot recommend this establishment. Additionally, I have yet to receive my security deposit, despite more than a week having passed."

"We booked a family room and it was 10/10! 2 bedrooms (one being a bunk room), it was themed and we got Minecraft so my kids were thrilled, a kitchen and clean bathroom. The room was HUGE. We are a family of 5 (2 adults and 3 children) and the room was the biggest hotel room we’ve stayed in as a family. There was free breakfast which was delicious and had many options, mini golf in the hallway and while we didn’t swim, there was also a pool. It was less than 5 minutes away from West Edmonton Mall (the purpose of our trip) and about 35 minutes from the airport. The staff were so attentive and so kind. I would highly recommend!"

"Hot tub wasn’t working, second time I book here for it and it doesn’t work ☹️ Staff were great and rooms clean"

"Problems with my booking. Didn’t get my booked room on the first night then charged more money for their mistake. Not enough elevators available at the hotel"

"Clean room. A lot of noise in the room above that went on until late. I phoned the night manager and she took care of it. "

"Water slide, pool and hot tub were great for younger kids. Jets on the hot tub were not working. "