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Candlewood Suites New York City-Times Square by IHG

2.5 star property
Hotel near Times Square in New York

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Interior detail
Suite, 1 Bedroom, Accessible (Roll-In Shower)
In-room safe, desk, iron/ironing board, free WiFi
Suite, 1 Bedroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(25 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(55 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(77 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(45 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(136 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Also, Madison Square Garden is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • 5th Avenue - 13 min walk - 1.1 km
  • Empire State Building - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪The Bar Room At Altair - ‬3 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Tranzit - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel near Times Square in New York
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

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  • Free WiFi
  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 85 per day)

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 897 out of 1705 reviews
Rating 8 - Good. 488 out of 1705 reviews
Rating 6 - Okay. 185 out of 1705 reviews
Rating 4 - Poor. 62 out of 1705 reviews
Rating 2 - Terrible. 73 out of 1705 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Paul St.

Liked: Cleanliness, staff & service, amenities
The room was clean though it did show its age. He louvers on the AC unit were busted and the vanity in the bathroom was scuffed up. When I arrived only one elevator was working it took a long time to get an elevator when you wanted one, even when the second elevator was working.
Stayed 3 nights in Jan 2026

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable room. Kitchen had everything needed. Location great.
Stayed 7 nights in Oct 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. The kitchenette was a big plus. Very comfortable rooms. Nice property and great location.
Stayed 5 nights in Oct 2025

10/10 Excellent

Chadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was super helpful! Having a kitchenette was so beneficial. The hotel is a bit dated, but well maintained. It’s a good hotel. I will surely get back.
Stayed 5 nights in Oct 2025

8/10 Good

Alessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and I’d definitely come again. Only issue we had was connecting to the wifi.
Stayed 1 night in Oct 2025

6/10 Okay

Ambarish

Stayed 3 nights in Oct 2025

10/10 Excellent

Nimmit

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Ian C

Liked: Cleanliness, staff & service, room comfort

Nice place. Faulty locks!

The locking mechanism on the hotel door needs to function better. I would suggest replacing or upgrading the card-based locks.
Stayed 3 nights in Oct 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tienen personal para llevar las maletas a las habitaciones
Stayed 1 night in Oct 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 3 nights in Oct 2025

6/10 Okay

Yomarie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room 103 had a roach and bug in my pillow
Stayed 1 night in Oct 2025

6/10 Okay

Kelsie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly. There are only 2 elevators for 30+ floors which was very problematic especially when one of the elevators wasn’t working. Having to walk up 25 floors is not fun at all.
Stayed 6 nights in Oct 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was compact. Bed was ok. Room was clean. We didn’t cook but had a full size fridge and small cooktop. Location was good. The restaurant across the street The Mercato was AWESOME.
Stayed 4 nights in Oct 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff and location.

Staff was very friendly and helpful. Hotel was in great walking distance from Times Square and Javitits Center. The room was comfortable and had everything I needed and more (full kitchen with full size fridge, microwave, and coffee maker).
Stayed 6 nights in Oct 2025

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful place to stay

This was a great value and a great hotel. I really appreciated the kitchenette as I didn't want to eat in expensive restaurants all the time. I was surprised to have housekeeping service every day, although it wasn't necessary. The room was spacious and I enjoyed the comfy recliner after a day of walking the streets of the city. The only disappointment was an elevator took a while to get to your floor. A maintenance team worked on it for a few days and had it fixed by the time I left. Kudos to the friendly and accommodating staff, who texted you daily to make sure that your stay was going smoothly. The muffins and cookies were a tasty bonus. I would absolutely book this hotel again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son lives in NYC and Candlewood is my favorite place to stay when visiting him. I love the kitchen area! I am able to make my own breakfast and heat up leftovers from restaurants. The room is spacious with three seating options and it is close to the Broadway theaters and to shopping and restaurants. Also, its proximity to Penn Station and Port Authority makes it convenient whether I am coming in from an airport or from the NJ Transit.They have a little store in the lobby where you can get food items and you can also borrow small kitchen appliances, books, games, etc. Overall, a great value.
Stayed 2 nights in Oct 2025

6/10 Okay

Marcelino

Business traveller
Liked: Staff & service, room comfort
Hotel was very old. My room definitely needed upgrades. I had issues with the door actually opening to enter the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great!
Stayed 4 nights in Sep 2025

2/10 Terrible

Dasos

Stayed 5 nights in Aug 2025

6/10 Okay

Jun

Travelled with group
For some reason, they charged me with travel fee something during my checkout. I don’t know what that is.
Stayed 2 nights in Oct 2025

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the shower did not go down. My husband stood in ankle deep water that never went down. The toilet moved when you sat on it- definitely over paid!
Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this room! The view was lackluster as you looked straight into another building, but otherwise was everything I had hoped for and more! Great bathroom, great kitchenette, great bed.
Stayed 6 nights in Oct 2025

8/10 Good

Leidy

Stayed 4 nights in Sep 2025