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"This is a small hotel with minimal staff but they go out of their way to make sure you are comfortable and have what you need. I had an early meeting
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By a verified traveller on Thu 11 Jan 2018
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Hotel Description
4-star romantic hotel near 5th Avenue
City center stay
A stay at this Midtown hotel places you steps from Grand Central Terminal and a 5-minute walk from 5th Avenue. Bryant Park and Madison Square Garden are also within half a mile (1 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the area shuttle, dry cleaning, and luggage storage.
Free WiFi, refrigerators
The 107 soundproofed guestrooms offer free WiFi and room service. LCD TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.
Dylan Hotel NYC ratings based on 7 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Dylan Hotel NYC
Everyone (6)Couples (1)
5 out of 5
Staff is great!
This is a small hotel with minimal staff but they go out of their way to make sure you are comfortable and have what you need. I had an early meeting and needed coffee before room service was available. I went down to the front desk and they told me about a great coffee/breakfast cart down the block. I hadn't brought my coat with me and it was very cold out--but-- the woman at the front desk offered to get it for me and did! While I waited, I read one of the free copies of the NY Times that were made available in the lobby. Guys on the desk at night were great too! And the hotel is conveniently located in midtown.
Posted by a verified traveller on 11 Jan. 2018
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2 out of 5
Great location, but fails cleanliness/comfort.
Pros:The location is the only reason to stay here.
Cons:Cleanliness and hot water.
Location:Hotel is in the heart of midtown: 1 block from Grand Central; 2 blocks from 5th Avenue and the Public Library. Lots to do and easy to get around.
First impression: the carpet has gum spots, furniture has scratches from use, mattress is a bit worn, sheets were clean, but the duvet (which was gross--yellow spots, etc) was simply tucked between two sheets--NOT in a cover. No soap dish for either the sink or the shower.
Happy Face: GREAT location.
Sad Face: COLD showers and only half the outlets worked. Third floor rooms are on conference level--READ early evenings will be loud with dinner guests and smell of food; mornings will reek of bacon.
Conclusion: Hotel Dylan looks great on paper--located in midtown a mere block from Grand Central and just down 41st from a CVS, several restaurants, and 5th Avenue. The front desk staff were helpful, but they were restricted by limited availability maintenance on weekends. In short, you're best off staying somewhere else for the money you'll spend. While my wife and I would certainly take three cold showers to save a few hundred bucks, for what we paid we were angry. The room was clean enough--we didn't fear for bedbugs, etc, but significant improvement could be made.
Posted by William, from Alexandria, Virginia on 11 Dec. 2017
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Comment from Hotel Management
4 Jan. 2018
by Reservations
We have directly addressed this issue, and ensure that it wont happen again. We hope to host you again in the future! We sincerely apologize for the inconvenience
5 out of 5
Great Hotel Excellent Location!
Pros:Location, nice room & staff
Cons:
Location:Great location for variety of dining options. Walking distance to the NYC Library, Grand Central Terminal, and Chrysler building.
The staff at the Dylan were very friendly and helpful. Our room was clean and the beds were comfortable. There was no street noise heard inside. We were happy to see that Grand Central Station was just around the corner which made it very easy to use the Subway. Would definitely stay here again.
Posted by a verified traveller on 3 Jul. 2017
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Comment from Hotel Management
7 Jul. 2017
by rv
Good afternoon ,
we apologize for the inconvenience we will address this problem with the right department , we thank you for your rating and comments .
Best Regards .
4 out of 5
Stay
Original reservation for 3 people. So room was small with king size bed. Luckily the third oerson couldn't make the trip or that room would've been very small. I m thinking that they probably changed our room when they found out there are two people. Overall, it was a good stay
Posted by a verified traveller on 15 Mar. 2017
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5 out of 5
Great location, kind staff, so comfortable! Perfect spot to base your New York trip!
Posted by a verified traveller on 10 Jan. 2017
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Comment from Hotel Management
22 Jan. 2017
by Brian
thank you for your review
Hope to see you soon
4 out of 5
Excellent ubication
Pros:Location
Cons:Put two queens instead of a king
Location:The best location.
The best thing about this hotel is its location, it is only a few blocks from anything important that one wants to visit, and if not, two blocks away to Gran Central to take any subway or train.
The rooms are small but clean and comfortable.
Posted by Mary, from Miami on 30 Dec. 2016
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Comment from Hotel Management
4 Jan. 2017
by Nelson (Front Desk)
Thank you for sharing your feedback regarding your stay!
5 out of 5
Very accommodating, friendly, incredible location!
The location couldn't have been better. Close to Grand central station, all the shops on 5th Ave and Bryant park. Multiple train stations were nearby. Great place and wouldn't definitely recommend.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi and wired Internet are free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Dylan Hotel NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.
107 guestrooms or units
16 levels
Dining venue
Bar or lounge
Business facilities
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: New York, NY (LGA-LaGuardia) (12.2 km / 7.6 mi)
Train station: New York Grand Central Terminal Station (0.4 km / 0.2 mi)
Metro station: Grand Central - 42 St. Station (0.4 km / 0.2 mi)
Property shuttles: Area shuttle
Parking: Valet parking available for a surcharge
Room Amenities
Dylan Hotel NYC offers 107 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
HD television
Cable channels
Refrigerator
Coffee maker
Down blanket
Shower
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Laptop safe
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7 AM to 10:30 AM.
Dylan Hotel NYC has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 10 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 35.0 per day.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
Debit cards not accepted
Number of children who can stay free - 10
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per night
Destination fee: USD 5.44 per accommodation, per night. This fee does not apply to children under 4 years of age.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: USD 19.95 for adults and USD 9.50 for children (approximately)
Valet parking fee: USD 70 per day
Early check-in fee: USD 50.00 (subject to availability)
Late check-out fee: USD 50.00 (subject to availability)
Rollaway bed fee: USD 35.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Dylan Hotel NYC New York
Dylan Hotel New York
Dylan New York
Hotel Dylan
Dylan Hotel New York City
Dylan New York City
Dylan NYC New York
Dylan NYC
Dylan Hotel NYC Hotel
Dylan Hotel NYC New York
Dylan Hotel NYC Hotel New York
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
