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4.7 out of 5

"Beautiful property,staff helpful,clean rooms,friendly. Only problem asked multi times to have refrig replaced did not work,never fixed problem. " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

Family-friendly 4.5-star hotel near Times Square

City center retreat

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and New York Public Library. Grand Central Terminal and Radio City Music Hall are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. WiFi in public areas is free.

Free Internet, comfy beds

The 398 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include 24-hour room service, minibars, and LED TVs with satellite channels.

Luxury Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom (Skyscraper)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel New York ratings based on 23 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel New York

Everyone (12) Couples (7) Family (8)
5 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by SA - General Manager

Bonjour, Thank you for your perfect rating we truly appreciate it! See you soon in the big apple! Kind regards,

5 out of 5
Beautiful property,staff helpful,clean rooms,friendly. Only problem asked multi times to have refrig replaced did not work,never fixed problem.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by SA - General Manager

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are however sorry about the issue you had with your fridge I would like to apologize for that experience. Sincerely,

5 out of 5
I loved everything about this hotel. All the staff from room service, maid service, check-in staff, doorman, porters, restaurant staff was friendly and helpful. I can not say enough good things about this hotel. The midtown location was wonderful too.

Posted by , from San Antonio, Tx on 12 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by SA - General Manager

Bonjour, We are glad you experienced a "Magnifique" stay at the Sofitel New York. Our main objective is to guarantee that you have a smooth stay and we are glad we achieved that! Looking forward in seeing you soon! Kind Regards,

4 out of 5
The hotel was lovely and the staff was very friendly. But, don't fall for the doorman putting you in a car service that the hotel has a "deal" with. The car service fare was supposed to be the same as a cab fare to the airport, but what they don't tell you is there's a 8% up charge if you use a credit card. I ended up paying $75 instead of the $65 the doorman quoted.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by SA - General Manager

Bonjour, Thank you for comments regarding your stay with us. I am sorry to read the inconvenience you had while checking-out of our property, I will follow up on this matter as that's not the standard we want to implement at the Sofitel New York. Have a great day! Kind Regards,

5 out of 5
Great location. Friendly staff. Immaculate room. Comfortable bed and pillows.

Posted by on 5 Jan. 2020

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2 out of 5
Handicap room, especiallybathroom, inadequate, and posed threat to husband. Shower area very poorly designed and water all over floor.: hose too short on shower head to reach seated guest, bench too wide and prevented closing of curtain and curtain had magnetic closures suitable for tub, not open shower design.0

Posted by on 24 Dec. 2019

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5 out of 5
Overall the place was wonderful - thanks. It would be nice to have access to ice without having to order through room service.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Sofitel New York team

Bonjour, Thank you very much for your candid feedback. Our team is dedicated to your satisfaction and appreciate your insight as to areas for improvement. It is our hope that we may have the opportunity to welcome you back in the future and provide a truly outstanding experience. Warm regards, TT

3 out of 5
I did not like the fact they charged me for a bottle of wine from the mini fridge that I did not take!!!!!!!!!!!!!!!!

Posted by on 22 Oct. 2019

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5 out of 5
Great proximity to the theater district, as well as public transportation, and Times Square. In spite of the midtown location, I didn’t hear any car traffic, or other outside noise.

Posted by on 24 Sep. 2019

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5 out of 5
Amazing hotel, centrally located with outstanding staff.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Sofitel New York team

Bonjour, Thank you very much for sharing this kind feedback. We are very happy you enjoyed our central location and the quality of services. We look forward to welcoming you again very soon. Sincerely, TT

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel New York. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 398 guestrooms or units
  • 30 levels
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (14.6 km / 9 mi)
  • Train station: Grand Central - 42 St. Station (1 km / 0.6 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel New York offers 398 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests can enjoy full breakfast for a fee.

Sofitel New York has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 33.28 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 37 per person (approximately)
  • Valet parking fee: USD 70 per day
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sofitel New York
  • New York Hotel Sofitel
  • Sofitel
  • Sofitel New York
  • New York City Sofitel
  • Sofitel New York City
  • Sofitel New York Hotel New York City
  • Sofitel New York Hotel
  • Hotel Sofitel New York
  • Sofitel New York New York
  • Sofitel New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.