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"It’s a lovely hotel and very well located. We unfortunately didn’t experience the jazz but hope to when my daughter and I come back in October.
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By a verified traveller on Wed 22 May 2019
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Hotel Description
4.5-star luxury hotel near 5th Avenue
Heart of New York
At this Midtown hotel, you'll be well placed to visit 5th Avenue and Grand Central Terminal, both within a 5-minute walk. Madison Square Garden and Empire State Building are also within half a mile (1 km).
Multiple dining options
This hotel features 2 restaurants and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A terrace, express check-in, and express check-out are also on offer.
WiFi, plasma TVs
The 149 soundproofed guestrooms offer WiFi and minibars. Plasma TVs come with cable channels, and other amenities include wired Internet and room service.
The Kitano Hotel New York ratings based on 11 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Kitano Hotel New York
Everyone (4)Couples (1)
4 out of 5
Posted by a verified traveller on 15 Dec. 2019
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Comment from Hotel Management
30 Dec. 2019
by Zack
Thank you for taking the time to review our property and great review of The Kitano Hotel New York. Glad you found value in your visit. Our goal is to ensure your satisfaction and exceed your expectation.
Best Regards,
Zack Zahran.
General Manager
5 out of 5
It’s a lovely hotel and very well located. We unfortunately didn’t experience the jazz but hope to when my daughter and I come back in October.
Posted by a verified traveller on 22 May 2019
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Comment from Hotel Management
28 May 2019
by zack
Thank you for taking the time to review our property and great review of The Kitano Hotel New York. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. Our goal is to ensure your satisfaction and exceed your expectation.
Best Regards,
Zack Zahran.
4 out of 5
Room was smaller than expected. Stained desk chair and very worn side chair were very unappealing. Decor was fine, and overall upkeep was OK. I asked if my rm had a frig, clerk said just clear out the mimibar, no problem. Apparently the items inside removed triggers a charge to my account. I got charged for every item in the minibar onto my credit card! I used it to hold waters, and my own beverages! Traveling solo, not wanting daily cleaning service, I placed Do not disturb sign on door. That invited the maid to ask in hallway she thought it strange that a guest never leaves the room??!! I was in and out almost every few hrs over the 5 nights I was there! Inappropriate to ask me regardless!
Posted by JC, from CA on 26 Jul. 2018
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Comment from Hotel Management
2 Aug. 2018
by Farah. M
Thank you for taking the time to comment on your recent visit to The Kitano Hotel New York. Please accept our sincere apology for any inconvenience. Our utmost priority is a focus on servicing to meet and exceed our guests’ expectations, and as such we take our guest feedback very seriously so that we can continue to improve our product and service offerings.
Warm Regards,
5 out of 5
Pros:Nice, clean, safe, convenient to many sights.
Cons:Ice is available only if you request and have it delivered to your room (tipping).
Location:Empire State Building, Grand Central Station
I paid for 3 rooms but 2 of my colleagues had to cancel 3 days before our arrival. I lost the money paid for those 2 rooms. Other than that, the experience was good. Staff was very prompt and courteous.
$30 + tax/tip = $37 was overpriced for the breakfast.
There was only one plug on the wall behind the headboard, and both were taken up by the night lamp and clock. I needed an outlet for my CPAP machine, which could not be plugged in on the other side of the room. I figured it out, though.
Posted by Dennis, from Dallas, TX on 21 Dec. 2015
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5 out of 5
Incredibly accommodating staff
Everything about the Kitano was perfect. And the staff could not do enough for us. All requests were filled immediately.
Posted by a verified traveller on 21 Dec. 2015
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3 out of 5
Only ok
Pros:Close restaurants
I arrived early (12p) and they only had a smoking room available which they assured didnt smell. Of course it did though. It was also quite woarm and the a/c was giving difficulty.
However, its a great location very close to transportation.
Nice views also.
Posted by Kathy22 on 8 Feb. 2011
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4 out of 5
Good hotel for the price.
Pros:Close restaurants, Quiet
Clean, comfortable, efficient friendly staff, and a great location. Pricey but well worth the money.
Posted by Vincent3031, from Northern Virginia on 7 Feb. 2011
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5 out of 5
Conveniently located
Pros:Quiet
The room was very nicely decorated, extremely clean and comfortable. Although small, it was more than adequate for NYC standards. It was conveniently located, within walking distance from Grand Central Station. The staff and service was excellent.
Posted by FunandWork, from Atlanta, Ga on 7 Feb. 2011
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1 out of 5
A joke
This four star experience provides two star service. When I checked in, I was told that my room was upgraded but I'd be above the jazz bar. I told them this wasn't acceptable and I just wanted the type of room that I had book; they said this would be difficult but found another upgraded room on the 8th floor. The room smelled like smoke, but they insisted that it was a no smoking room. I pointed out that there was an ashtray and hotel-provided matches on the desk. They moved me to another room and called to make sure everything was all right with this, my third, room. I told them that it was and then was told how difficult it was to change rooms around for guests - as though it was somehow my fault they didn't give me the type of room I reserved and paid for originally.
Posted by a verified traveller on 13 Nov. 2010
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3 out of 5
Only OK...
Was able to check in at 1p, however was for a smoking floor, which smelled very much like a smoking floor. Front desk staff treated me like they were doing me a favor.
The a/c in the room was not working (I didnt call since I didnt want the technicians in my hotel room for my stay/ I reported at checkout for next guest to hopefully have it working).
Overall, the size and comfort of the room would have been great if the a/c had been working and the room had not had such a strong cigarette odor. If they tell you the smoking floor wont smell, dont believe it!
Location was nice, but not the best NYC experience I've had so far....
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Kitano Hotel New York. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star New York hotel.
149 guestrooms or units
18 levels
2 dining venues
Bar or lounge
Childcare (surcharge)
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: New York, NY (JFK-John F. Kennedy Intl.) (26 km / 16.2 mi)
Train station: New York Grand Central Terminal Station (0.7 km / 0.4 mi)
Metro station: Grand Central - 42 St. Station (0.4 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
The Kitano Hotel New York offers 149 accommodations with minibars and safes. Plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (limited hours)
Plasma television
Cable channels
Premium channels
Movies for purchase
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board available
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
The Kitano Hotel New York has 2 restaurants on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 40.00 per night.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
This hotel will place an authorization for 100 USD per day for incidentals on a credit/debit card. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 25 for adults and USD 15.00 for children (approximately)
Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
Fee for wired Internet in public areas: USD 9.95 (for 24 hours, rates may vary)
Valet parking fee: USD 55 per day
Rollaway bed fee: USD 40.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
