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"Room was smaller than expected. Stained desk chair and very worn side chair were very unappealing. Decor was fine, and overall upkeep was OK. I asked ... " More

By a verified traveller on Thu 26 Jul 2018

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Hotel Description

4.5-star luxury hotel near 5th Avenue

City center retreat

At this Midtown hotel, you'll be well placed to visit 5th Avenue and Grand Central Terminal, both within a 5-minute walk. Madison Square Garden and Chrysler Building are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A terrace, express check-in, and express check-out are also on offer.

WiFi, plasma TVs

The 149 soundproofed guestrooms offer WiFi and minibars. Other amenities include wired Internet, room service, and plasma TVs with cable channels.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$299* Per night/room 20 Dec. - 21 Dec.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Kitano Hotel New York ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Kitano Hotel New York

Everyone (3) Couples (1)
5 out of 5
Pros: Nice, clean, safe, convenient to many sights.
Cons: Ice is available only if you request and have it delivered to your room (tipping).
Location: Empire State Building, Grand Central Station
I paid for 3 rooms but 2 of my colleagues had to cancel 3 days before our arrival. I lost the money paid for those 2 rooms. Other than that, the experience was good. Staff was very prompt and courteous. $30 + tax/tip = $37 was overpriced for the breakfast. There was only one plug on the wall behind the headboard, and both were taken up by the night lamp and clock. I needed an outlet for my CPAP machine, which could not be plugged in on the other side of the room. I figured it out, though.

Posted by , from Dallas, TX on 21 Dec. 2015

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5 out of 5

Incredibly accommodating staff

Everything about the Kitano was perfect. And the staff could not do enough for us. All requests were filled immediately.

Posted by on 21 Dec. 2015

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3 out of 5

Only ok

Pros: Close restaurants
I arrived early (12p) and they only had a smoking room available which they assured didnt smell. Of course it did though. It was also quite woarm and the a/c was giving difficulty. However, its a great location very close to transportation. Nice views also.

Posted by on 8 Feb. 2011

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4 out of 5

Good hotel for the price.

Pros: Close restaurants, Quiet
Clean, comfortable, efficient friendly staff, and a great location. Pricey but well worth the money.

Posted by , from Northern Virginia on 7 Feb. 2011

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5 out of 5

Conveniently located

Pros: Quiet
The room was very nicely decorated, extremely clean and comfortable. Although small, it was more than adequate for NYC standards. It was conveniently located, within walking distance from Grand Central Station. The staff and service was excellent.

Posted by , from Atlanta, Ga on 7 Feb. 2011

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1 out of 5

A joke

This four star experience provides two star service. When I checked in, I was told that my room was upgraded but I'd be above the jazz bar. I told them this wasn't acceptable and I just wanted the type of room that I had book; they said this would be difficult but found another upgraded room on the 8th floor. The room smelled like smoke, but they insisted that it was a no smoking room. I pointed out that there was an ashtray and hotel-provided matches on the desk. They moved me to another room and called to make sure everything was all right with this, my third, room. I told them that it was and then was told how difficult it was to change rooms around for guests - as though it was somehow my fault they didn't give me the type of room I reserved and paid for originally.

Posted by on 13 Nov. 2010

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3 out of 5

Only OK...

Was able to check in at 1p, however was for a smoking floor, which smelled very much like a smoking floor. Front desk staff treated me like they were doing me a favor. The a/c in the room was not working (I didnt call since I didnt want the technicians in my hotel room for my stay/ I reported at checkout for next guest to hopefully have it working). Overall, the size and comfort of the room would have been great if the a/c had been working and the room had not had such a strong cigarette odor. If they tell you the smoking floor wont smell, dont believe it! Location was nice, but not the best NYC experience I've had so far....

Posted by on 1 Jun. 2010

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4 out of 5

Excellent Room, but...

The room was spacious and comfortable, the staff was very attentive, and the location was excellent. However, when I received my final bill the following week, I found that the hotel charged me for the two $5.00 bottles of Fiji Water they leave in the room, even though I did not open either bottle during my stay. My complaint to the hotel concerning this charge has gone unanswered. The amount in question is only $12.46, but it's the principle that counts, and for that reason I will not stay there again.

Posted by on 13 May 2008

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About the The Kitano Hotel New York

Location 66 Park Ave, New York, NY 10016

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Kitano Hotel New York. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star New York hotel.

  • 149 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (26 km / 16.2 mi)
  • Train station: New York Grand Central Terminal Station (0.7 km / 0.4 mi)
  • Metro station: Grand Central - 42 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Kitano Hotel New York offers 149 accommodations with minibars and safes. Plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

The Kitano Hotel New York has 2 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.00 per night.
  • Free cribs (infant beds)!


  • No pets allowed


This hotel will place an authorization for 100 USD per day for incidentals on a credit/debit card. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 33.00 for adults and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (for 24 hours, rates may vary)
  • Valet parking fee: USD 55 per day
  • Rollaway bed fee: USD 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Kitano Hotel New York
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  • Kitano Hotel New York City
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  • The Kitano New York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.