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IT Boutique Hotel & Restaurant

4.0 star property
4-star hotel near Playa del Carmen Main Beach

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Photo gallery for IT Boutique Hotel & Restaurant

Front of property
Restaurant
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Porch
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1a. Nte. Manzana 157 Lote 4, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(5 reviews)
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Deluxe Plus

Deluxe Plus

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

Suite with Balcony

Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Apartment, 1 King Bed with Sofa bed

Superior Apartment, 1 King Bed with Sofa bed

Superior Apartment, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

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About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Zazil-ha hotel, you'll find Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Super Chedraui Selecto Avenida 10 are also within half a mile (1 km).

What's nearby

  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 13 min walk - 1.1 km
  • Central Square - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Pizza Italia - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪De Local - ‬2 min walk

About this property

IT Boutique Hotel & Restaurant

4-star hotel near Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and spa services are also featured at IT Boutique Hotel & Restaurant. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Playa del Carmen hotel is smoke free.

  • 24 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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  • Breakfast included
  • Parking included
  • Free WiFi
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includes taxes & fees
May 28 - May 29
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Beach yoga
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 220 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

How close is IT Boutique Hotel & Restaurant to the airport?

IT Boutique Hotel & Restaurant is 22.1 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at IT Boutique Hotel & Restaurant?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at IT Boutique Hotel & Restaurant on May 25, 2026 start from CA $93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does IT Boutique Hotel & Restaurant have an airport shuttle?

Airport shuttle services are not available at IT Boutique Hotel & Restaurant.

How close is IT Boutique Hotel & Restaurant to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 4-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does IT Boutique Hotel & Restaurant offer free breakfast?

Free breakfast isn’t provided at IT Boutique Hotel & Restaurant, but cooked-to-order breakfast is offered for a fee of MXN 220 per person. It's available every day from 8:00 AM to noon.

Is there a casino at IT Boutique Hotel & Restaurant?

No, there is no casino at this hotel, but Riviera Gran Casino (2-min drive) is nearby.

What time is check-in at IT Boutique Hotel & Restaurant?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at IT Boutique Hotel & Restaurant?

This hotel offers free self parking and extended parking.

Does IT Boutique Hotel & Restaurant have a pool?

IT Boutique Hotel & Restaurant features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does IT Boutique Hotel & Restaurant have a restaurant?

Yes, there are 2 restaurants on site.

Does IT Boutique Hotel & Restaurant have a spa?

This hotel doesn't have a spa, but it does offer body scrubs, aromatherapy, and sports massages.

How close is IT Boutique Hotel & Restaurant to downtown Playa del Carmen?

IT Boutique Hotel & Restaurant is 0.8 mi away from Playa del Carmen.

IT Boutique Hotel & Restaurant Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 477 reviews
Rating 8 - Good. 113 out of 477 reviews
Rating 6 - Okay. 38 out of 477 reviews
Rating 4 - Poor. 22 out of 477 reviews
Rating 2 - Terrible. 22 out of 477 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kerry, Kanata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in staff. Clean modern room, amazing roof top pool area. Would return
Stayed 1 night in Jan 2026

4/10 Poor

Chris

Stayed 9 nights in Nov 2025

10/10 Excellent

Kholoud

Stayed 5 nights in Dec 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for the week and stay was very enjoyable. The staff was very frendly and always there to help. I will definitely be coming back again
Stayed 6 nights in Nov 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities
Excelente personal e instalaciones
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Mayra

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew Paul, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025

10/10 Excellent

tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025

10/10 Excellent

ILDEFONSO MURAIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent service
Stayed 4 nights in Aug 2025

6/10 Okay

Alexis, Royal Palm Beach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The property overall was very nice. The staff was super friendly and helpful. The room was very small but it had a nice balcony and bathroom. The room was clean but no space to put anything such as clothes, shoes, etc. the pillows were very fat and uncomfortable. We asked for smaller pillows but unfortunately they did not have any. The curtain closing the sliding glass door was also broken and light would come into the room so I had to tie it with a hair tie. The property is walkable to everything including 5ta Avenida just one block away. The rooftop area is nice but not the best. The drinks were amazing though.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maritza, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jason, Vermilion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian, Las Vegas

Stayed 3 nights in Jul 2025

10/10 Excellent

Nadia

Stayed 3 nights in Jul 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service
Hotel was good very friendly staff. Stay
Stayed 4 nights in May 2025

10/10 Excellent

Diego A

Stayed 5 nights in May 2025

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience all around at IT Hotel Playa!
Stayed 1 night in May 2025

10/10 Excellent

GenieFrances

Stayed 1 night in Feb 2025

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 5 nights in Mar 2025

10/10 Excellent

Rodney, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received excellent assistance from Yair in reception.
Stayed 4 nights in Apr 2025

10/10 Excellent

Millia, Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025