4.0 out of 5

"We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel ... " More

By a verified traveller on Thu 07 Jan 2016

Enter dates to see availability

Hotel Description

4-star beachfront property near Puerto Aventuras Marina

Beachfront retreat

Within a 10-minute walk of the property, you'll find Dolphin Discovery and Puerto Aventuras Marina. Puerto Aventuras Golf Club and Ecopark Kantun Chi are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 305 guestrooms also offer free WiFi and LCD TVs with satellite channels. Balconies, 24-hour room service, and minibars are also available.

Deal of the day

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$183 per night

Preferred Club Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Jacuzzi Dolphin View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Dreams Puerto Aventuras Resort & Spa All Inclusive ratings based on 51 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Puerto Aventuras Resort & Spa All Inclusive

Everyone (4) Couples (1) Family (1)
4 out of 5

well maintained

Pros: Free Internet
Cons: all restaurants not open
Overall it was very good. More english tv channels would be nice .

Posted by , from canada on 26 Oct. 2012

Was this review helpful to you?
4 out of 5
Easy access to the beach. The adult swim up bar was nice

Posted by on 21 May 2019

Was this review helpful to you?
Comment from Hotel Management

21 May 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for taking the time to rate your recent experience in the Resort. We feel really happy reading that you had an excellent time in our facilities. Thanks for trust in our excellent service for your vacations. Warm regards from paradise. Looking forward to having you back in the near future. Erick Pérez

1 out of 5
I did not like anything. From the service to not disclosing the ocean and beach were not accessible until after our check in. The room was musty and the staff argued with us about leaving the facility and penalizing us for cost as i not their responsibility to disclose the beach and sea conditions. In the end the staff told us we would be penalized 3 days if we left. The full amount was returned to our account after leaving. They did charge us for 2 days even though we left before the second day began. The staff time and time again tried to get more from us and was unapologetic about it we stayed here when it was the omni, sunscape but will never return to our favorite resort because of the way we were treated by dreams.

Posted by , from Tunkhannock on 15 May 2019

Was this review helpful to you?
Comment from Hotel Management

18 May 2019 by E-Concierge & Social Media Coordinator

Dear John: Thank you so much for taking the time to rate your recent experience in our facilities. We feel really sorry that our service and Resort do not exceed your expectations. Be assured that all these comments will be sended to the correspondent areas, in order to provide a better experience in the future. Please feel free to contact us in order to provide a solution for this inconvenient. Receive warm regards. Erick Pérez

4 out of 5

Posted by on 24 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for your rate. We try to provide an excellent lifetime experience. We can see that we achieve this with you. Receive kind regards from all the staff. Erick Pérez

5 out of 5
We liked the private little cove that it offered and the awesome beach bars and grotto.

Posted by , from Normal, IL on 6 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Mar. 2019 by E-Concierge & Social Media Coordinator Coordinador

Dear MikeMcAtee: Thank you so much for your kind words. We try to provide excellent service and facilities for our hosted families, i can see that we achieve a satisfactory visit with you! Receive warm regards from all the staff, we will be so happy receiving you in the near future. Erick Pérez

4 out of 5
For a hotel that is about 10 years old there is obviously signs of age, the staff work extremely hard on making the grounds look amazing. I upgraded my room stayed on the 7th floor the ocean view was amazing. I enjoyed the little snacks and the premium lounge at the end of our hall. They make a great drink and we’re not stingy with the good stuff. My only issue with the upgrade was we were told we could enjoy the hydrotherapy at the spa which was a major selling point for myself to then be told it was on between 11-2 then the next day was told it was 12pm this needs to be fixed was very unhappy with this and actually complained which is not my thing. Food was ok, we didn’t get to try everything as the restaurants close some nights. We found that the tv with the schedule wasn’t accurate for restaurants sometimes. The natural pool is amazing with all types of fish. Beach was clean and I thought great. Staff was helpful and for the most part helpful minus the upgrade misrepresentation and the spa changing hours. Room service was efficient. Wish they had a premium lounge next to pool wasn’t fun going up to the 7th floor everyone. I would visit again for the right price.

Posted by on 15 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

31 Jan. 2019 by Erick Pérez E-Concierge & Social Media Coordinator

Hi! Thank you so much for this amazing review! In Dreams Puerto Aventuras Resort & Spa we search to provide a lifetime expirience, we can see that we achive it in your case. All the comments will be sended to the corresponded areas, in order to imprube them! Recibe kind regards from all the staff of Dreams Puerto Aventuras Resort & Spa

3 out of 5
Nice ocean view room on Preferred Club floor. Bed was hard as a rock - like sleeping right on the tile floor. Room A/C struggled to keep the room at temp, never quite getting to the 72 F we had set on the thermostat. Not too much of a problem in October, but could potentially be uncomfortable in July. Preferred Club lounge was ok for coffee or a drink, but only had tables set for meals, and could have benefited greatly from some informal seating, although the small size likely rules out such a possibility. The Club basically gets you a better view on a higher floor, no other amenities to speak of. Hotel seems to be geared mostly for families with young kids. Very small beach area with safety buoys in the ocean keeping you to about waist deep water. Same with the pools - waist deep only, even the adults only pool. Small beach area is used for activities during the day and shows at night, no quiet beach area available. Food was passable at best. Main buffet has A/C, as does the el Patio Mexican restaurant, all others are open air. Don’t bother with the sushi resturaunt - it’s basically what you would find in a second rate grocery store. Drinks were ok, but weak. Staff were friendly and hard working. An indigenous rodent called an Agouti (related to the guinea pig) plagues the area, and while I could understand them on the beach, perhaps, they were also in some of the outdoor eating areas, looking for scraps right under the table next to us.

Posted by , from Indianapolis on 14 Oct. 2018

Was this review helpful to you?
Comment from Hotel Management

16 Oct. 2018 by Social media, Econcierge. Dreams Puerto Aventuras

We regret to hear that your stay was not entirely satisfactory. One of our goals is to get our guests to leave with a smile on their face, after having enjoyed the facilities we can offer, how bad that has not been the case with you. Thank you for sharing your comments and let us know about your experience. Without doubt, we value your opinion and will be taken into account to improve in the future. Kind regards!

4 out of 5

Family Mexico Vacation

Pros: the size was perfect for our trip. Hotel was super clean. Staff was great.
Cons: Place large jugs of water (5gal?) thru out hotel. We carry reusable water bottles with us everywhere and drink a lot of water. this would reduce waste
Location: Pro-Dive is an adventure group on site that can set up snorkel, scuba, atv, etc tours - ask for Francisco, he was excellent
We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel in general are very clean. Wear and tear on the rooms is normal but did not bother us. The food was a 7 out of 10 at the various restaurants, a 6 out of 10 on the general buffet but if you stick to fruits, veggies, and other basics, it is more than adequate (understanding how difficult it is to produce a buffet for many people over long stretches of time). There were many activities for kids and adults alike. The foam pool party was a riot! The beach club has snorkels and masks and kayaks that you can take out to use. The beach is a small bay which was just perfect for us. We had brought a relatively inexpensive mask and snorkel for our daughter and about 30 yards from the edge of the water, only getting about waist-deep for an adult, it gets rocky but that is where the fish are for snorkel viewing which our daughter could not get enough of. The entrance of the water can be a little rocky at times so water shoes for kids are good. The property was small enough that if you forgot something in your room, it took you no time at all to run to get it. However, the rooms were quiet, seemed well insulated for sound. We had a room on the back side of the hotel where the dolphin lagoon is and that was fun and relaxing and quiet to sit there and watch the dolphins. Overall the staff was very nice and accommodating.

Posted by , from Omaha, NE on 7 Jan. 2016

Was this review helpful to you?
2 out of 5

It is not worth for what you pay

The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot  every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.

Posted by , from Morgantown, West Virginia on 12 Jul. 2013

Was this review helpful to you?
4 out of 5

Staff and Food was GREAT!!

Pros: Free breakfast
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------

Posted by , from Fort Wayne, IN, USA on 11 Mar. 2013

Was this review helpful to you?

About the Dreams Puerto Aventuras Resort & Spa All Inclusive

Location Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO 77750

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Dreams Puerto Aventuras Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Puerto Aventuras Resort & Spa All Inclusive like a complimentary children's club and an outdoor pool. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. Free self parking is available. This 4-star Puerto Aventuras property is smoke free.

  • 305 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 1646 sq ft of conference space
  • 153 sq m of conference space
  • Built in 1989
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.8 km / 48.3 mi)
  • Parking: Free self parking

Room Amenities

Dreams Puerto Aventuras Resort & Spa All Inclusive offers 305 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Dreams Puerto Aventuras Resort & Spa All Inclusive has 6 restaurants on site.

24-hour room service is available.

Spa Services

  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Hotel Names

  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Dreams Hotel Puerto Aventuras
  • Dreams Resort Puerto Aventuras
  • Sunscape Puerto Aventuras Riviera
  • Sunscape Puerto Adventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras Resort Spa All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.