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"Food was mediocre. Our room smelled so musty. Lacked in restocking of towels. Bars were always running out of top self liquor during the day and would ... " More

By a verified traveller on Sun 02 Feb 2020

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Hotel Description

4-star beachfront resort near Puerto Aventuras Marina

On the beach

You'll be within half a mile (1 km) of Puerto Aventuras Marina and 2 miles (3 km) of Puerto Aventuras Golf Club with a stay here. Xcaret Eco Theme Park and Xplor Theme Park are within 12 miles (20 km).

Private beach, outdoor pool

This smoke-free resort features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 305 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include balconies, 24-hour room service, and free local calls.

Preferred Club Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Hot Tub Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive ratings based on 54 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

Everyone (4) Couples (2) Family (5)
4 out of 5

well maintained

Pros: Free Internet
Cons: all restaurants not open
Overall it was very good. More english tv channels would be nice .

Posted by , from canada on 26 Oct. 2012

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1 out of 5
The toilet was broken... we were told we are not supposed to flush toilet paper down and to throw it in the basket in the bathroom. This caused the bathroom to smell. The lamp next to the bed was broken and wire was frayed. The A/C did not work 3 of the 4 nights we were there. Many complaints were made to the front desk and each time they said someone would come look at it. Each time they would say it was fixed it and it clearly was not.

Posted by on 7 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We apologize for the inconvenience that you experienced during your stay. We will be sending your comments to the corresponding areas, in order to implement the improvements. Best regards! Erick Pérez

3 out of 5
Food was mediocre. Our room smelled so musty. Lacked in restocking of towels. Bars were always running out of top self liquor during the day and wouldn’t get anymore. Good activities. Nice pool. Nice staff.

Posted by , from Minneapolis on 2 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We feel sorry, reading that we did not exceed all your expectations. All your kind comments will be shared with the corresponding areas, in order to implement the improvements and make our guests stay an excellent lifetime experience. Receive best regards from paradise. With these changes, we would love to have a second chance to show you the quality that we can provide. Erick Pérez

2 out of 5
Positive:Small and everything was close by. ll staff friendly. No straws. Drinks were weak but had top shelf bottles. Food variety good. Bed and pillows good.Did not need to wear wristbands or checkout beach towels.Cabs always available. Concierge very helpful, especially Akzel and a young lady forgot her name ;( . Cafe had excellent coffee drinks. Negative: Schedules not always accurate. One restaurant was closed the whole week while saying it would be open every other day. Tub leaked all week, never fixed. Always asked for more towels. TV remote was broke. Mildew or musty smell in room. Other room doors closed loudly. Only red or white to choose from without paying many dollars for bottles. Pushed to attend showing at other location not disclosed as a full 90 minute (actually 3 hour) vacation club pressure sale. Very little entertainment to choose from.1 show per day were alright. Need more vacation style music live and/or recorded played. Water in beach area too shallow and had white plastic that cut my foot. Wedding party's music was too load (although one had excellent music). Only 6-7 English TV channels. Elevators broke down near end of stay. Rooms need updating.

Posted by , from Atlanta, Georgia USA on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We feel really sorry reading that we did not exceed your expectations. All your kind comments will be sended to the correspondent areas in order to implement the improvements. Whit this we would love to recover your confidence in us, and we would love to have the pleasure of hosting you again Receive our best regards from paradise. We wish you happy holiday! Erick Pérez

4 out of 5
Easy access to the beach. The adult swim up bar was nice

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for taking the time to rate your recent experience in the Resort. We feel really happy reading that you had an excellent time in our facilities. Thanks for trust in our excellent service for your vacations. Warm regards from paradise. Looking forward to having you back in the near future. Erick Pérez

1 out of 5
I did not like anything. From the service to not disclosing the ocean and beach were not accessible until after our check in. The room was musty and the staff argued with us about leaving the facility and penalizing us for cost as i not their responsibility to disclose the beach and sea conditions. In the end the staff told us we would be penalized 3 days if we left. The full amount was returned to our account after leaving. They did charge us for 2 days even though we left before the second day began. The staff time and time again tried to get more from us and was unapologetic about it we stayed here when it was the omni, sunscape but will never return to our favorite resort because of the way we were treated by dreams.

Posted by , from Tunkhannock on 15 May 2019

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Comment from Hotel Management

18 May 2019 by E-Concierge & Social Media Coordinator

Dear John: Thank you so much for taking the time to rate your recent experience in our facilities. We feel really sorry that our service and Resort do not exceed your expectations. Be assured that all these comments will be sended to the correspondent areas, in order to provide a better experience in the future. Please feel free to contact us in order to provide a solution for this inconvenient. Receive warm regards. Erick Pérez

4 out of 5

Posted by on 24 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for your rate. We try to provide an excellent lifetime experience. We can see that we achieve this with you. Receive kind regards from all the staff. Erick Pérez

5 out of 5
We liked the private little cove that it offered and the awesome beach bars and grotto.

Posted by , from Normal, IL on 6 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by E-Concierge & Social Media Coordinator Coordinador

Dear MikeMcAtee: Thank you so much for your kind words. We try to provide excellent service and facilities for our hosted families, i can see that we achieve a satisfactory visit with you! Receive warm regards from all the staff, we will be so happy receiving you in the near future. Erick Pérez

4 out of 5
For a hotel that is about 10 years old there is obviously signs of age, the staff work extremely hard on making the grounds look amazing. I upgraded my room stayed on the 7th floor the ocean view was amazing. I enjoyed the little snacks and the premium lounge at the end of our hall. They make a great drink and we’re not stingy with the good stuff. My only issue with the upgrade was we were told we could enjoy the hydrotherapy at the spa which was a major selling point for myself to then be told it was on between 11-2 then the next day was told it was 12pm this needs to be fixed was very unhappy with this and actually complained which is not my thing. Food was ok, we didn’t get to try everything as the restaurants close some nights. We found that the tv with the schedule wasn’t accurate for restaurants sometimes. The natural pool is amazing with all types of fish. Beach was clean and I thought great. Staff was helpful and for the most part helpful minus the upgrade misrepresentation and the spa changing hours. Room service was efficient. Wish they had a premium lounge next to pool wasn’t fun going up to the 7th floor everyone. I would visit again for the right price.

Posted by on 15 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Erick Pérez E-Concierge & Social Media Coordinator

Hi! Thank you so much for this amazing review! In Dreams Puerto Aventuras Resort & Spa we search to provide a lifetime expirience, we can see that we achive it in your case. All the comments will be sended to the corresponded areas, in order to imprube them! Recibe kind regards from all the staff of Dreams Puerto Aventuras Resort & Spa

3 out of 5
Nice ocean view room on Preferred Club floor. Bed was hard as a rock - like sleeping right on the tile floor. Room A/C struggled to keep the room at temp, never quite getting to the 72 F we had set on the thermostat. Not too much of a problem in October, but could potentially be uncomfortable in July. Preferred Club lounge was ok for coffee or a drink, but only had tables set for meals, and could have benefited greatly from some informal seating, although the small size likely rules out such a possibility. The Club basically gets you a better view on a higher floor, no other amenities to speak of. Hotel seems to be geared mostly for families with young kids. Very small beach area with safety buoys in the ocean keeping you to about waist deep water. Same with the pools - waist deep only, even the adults only pool. Small beach area is used for activities during the day and shows at night, no quiet beach area available. Food was passable at best. Main buffet has A/C, as does the el Patio Mexican restaurant, all others are open air. Don’t bother with the sushi resturaunt - it’s basically what you would find in a second rate grocery store. Drinks were ok, but weak. Staff were friendly and hard working. An indigenous rodent called an Agouti (related to the guinea pig) plagues the area, and while I could understand them on the beach, perhaps, they were also in some of the outdoor eating areas, looking for scraps right under the table next to us.

Posted by , from Indianapolis on 14 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by Social media, Econcierge. Dreams Puerto Aventuras

We regret to hear that your stay was not entirely satisfactory. One of our goals is to get our guests to leave with a smile on their face, after having enjoyed the facilities we can offer, how bad that has not been the case with you. Thank you for sharing your comments and let us know about your experience. Without doubt, we value your opinion and will be taken into account to improve in the future. Kind regards!

About the Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

Location Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO 77750

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking is free. This 4-star Puerto Aventuras resort is smoke free.

  • 305 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 1646 sq ft of conference space
  • 153 sq m of conference space
  • Built in 1989
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (77.8 km / 48.3 mi)
  • Parking: Free self parking

Room Amenities

Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive offers 305 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive has 6 restaurants on site.

24-hour room service is available.

Spa Services

  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Puerto Aventuras
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras All Inclusive Resort
  • Dreams Puerto Aventuras Resort
  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Resort Puerto Aventuras
  • Puerto Aventuras All Inclusive
  • Puerto Aventuras Dreams
  • Puerto Aventuras Resort
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Sunscape Puerto Aventuras Riviera
  • Dreams Puerto Aventuras Resort Spa All Inclusive
  • Dreams Puerto Aventuras Resort Spa
  • Dreams Puerto Aventuras Resort Spa All Inclusive
  • Dreams Puerto Aventuras Resort Spa Optional All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.