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Within a 10-minute walk of this Old Quebec hotel, you'll find Quebec City Convention Center and Grande Allée. Château Frontenac and Quebec Cruise Terminal are also within 2 miles (3 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Hôtel Palace Royal ratings based on 13 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hôtel Palace Royal
Everyone (6)Couples (1)Family (6)
5 out of 5
Posted by Denise on 21 Aug. 2023
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Comment from Hotel Management
10 Sep. 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
5 out of 5
Great hotel and location!! Walking distance to everything! Great food in the dining room and servers!!
Posted by Cindy, from Pt Colborne on 16 Nov. 2022
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5 out of 5
I enjoyed being able to leave my car and see the sights on foot.
Posted by Sarah on 12 Aug. 2022
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Comment from Hotel Management
19 Aug. 2022
by La Direction
Bonjour,Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel.We hope to have a chance to welcome you again at the Hotel Palace Royal!Valerie GuillemetteRoom Divison Manager
4 out of 5
Posted by James on 28 Apr. 2022
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4 out of 5
Posted by Shahzad on 4 Aug. 2021
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5 out of 5
Perfect spot to stay! Walkable shops and dining. Fun area to stay!
Posted by Mary on 7 Oct. 2023
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Comment from Hotel Management
7 Oct. 2023
by Jean-François Pleau
Dear Mary,Thank you so much for your wonderful 5/5 review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience during your stay at Hotel Palace Royal.It's delightful to know that you found our location convenient and that our staff provided you with a great level of service. Your kind words are truly motivating for our team.If you have any further comments or suggestions, please feel free to share. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.
5 out of 5
Friendly, clean and great location! Breakfast was a bit expensive though.
Posted by Susan on 24 Sep. 2023
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Comment from Hotel Management
26 Sep. 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for choosing the Hotel Palace Royal and for sharing your feedback with us. We're delighted to hear that you found our hotel friendly, clean, and in a great location.We appreciate your comment about the breakfast, and we'll take it into consideration as we continually strive to improve our services and offerings.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or specific needs, please don't hesitate to reach out.Best regards,
5 out of 5
Posted by LLOYE, from Miami on 21 Aug. 2023
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Comment from Hotel Management
10 Sep. 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
5 out of 5
Posted by Melvi on 7 Aug. 2023
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Comment from Hotel Management
27 Aug. 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
3 out of 5
For the price was disappointed that we didn’t have any housekeeping during the four nights we stayed there. Did change towels after second night but didn’t make the beds.
Posted by LYNN, from CUPERTINO on 4 Aug. 2023
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Comment from Hotel Management
5 Aug. 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the housekeeping service during your stay. We understand the importance of a clean and well-maintained room, and we regret that we fell short of meeting your expectations.Please be assured that your comments have been taken seriously, and we will address this issue with our housekeeping team to ensure that our standard procedures are followed consistently. Our goal is to provide our guests with a comfortable and enjoyable stay, and we will use your feedback to make necessary improvements to our services.Once again, we apologize for any disappointment you encountered during your stay. We hope that you will consider giving us another opportunity to serve you better and provide you with the exceptional experience that we strive to deliver.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly.Thank you for choosing our hotel for your stay, and we look forward to welcoming you back in the future.Best regards,
As a guest of Hôtel Palace Royal, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces. Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Hôtel Palace Royal. Parking is available for a fee. This 4-star Québec City hotel is smoke free.
234 guestrooms or units
4502 sq ft of conference space
418 sq m of conference space
Deli
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Gift shop
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
Transport
Train station: Quebec Palace Station (1 km / 0.6 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.
Memory foam beds
In-room dining (limited hours)
Flat-screen television
Cable channels
Refrigerator
Microwave
Coffee maker
Hypo-allergenic bedding
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (weekly)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.
Spa Services
Massages
Hotel Policies
Check-in
Check-in time starts at 5:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 15.0 per day.
Cribs (infant beds) are available for CAD 15.0 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-in and contactless check-out are available.
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Property Registry Number - 160705
Number of children who can stay free - 3
Debit cards
Staffed front desk
Smoke detector
Security system
Children stay free 12
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 100 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 25–25 for adults, and CAD 15–15 for children
Self parking fee: CAD 26 per day (in/out privileges)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: CAD 15.0 per day
Rollaway bed fee: CAD 15.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City
You should know
Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
