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"The property is old and needs to be refreshed. Everything was there and working " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

Hotel with a free airport shuttle, connected to the airport in North Syracuse

Near the airport

Within 6 miles (10 km) of this hotel, you'll find Destiny USA and Hopkins Road County Park. Landmark Theatre and SUNY Upstate Medical University are within 9 miles (15 km).

Free perks

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 95 guestrooms offer free WiFi and room service. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$87* Per night/room 5 Apr. - 6 Apr.

Standard Room, 1 King Bed, Non Smoking (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking (Oversized Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Syracuse Airport ratings based on 27 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Syracuse Airport

Everyone (11) Couples (1) Family (7)
4 out of 5
The property is old and needs to be refreshed. Everything was there and working

Posted by on 13 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by General Manager

We appreciate you sharing your insight. It is lovely to see your overall visit was pleasing nonetheless, and we are happy we could provide you everything you needed. Your comments will be noted, and we hope to see you again!

2 out of 5
the sound from the room next to us was very loud I could hear the snoring threw the wall

Posted by on 28 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by General Manager

Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. Please accept our apologies for any concerns about noise. Thank you for sharing your insights. We hope to see you again soon.

5 out of 5
Convenient and friendly . Restaurant is excellent. Room clean but dated. Would definitely use them again.

Posted by on 15 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by General Manager

With so many hotels to choose from, we are honored you chose the SureStay Plus Hotel by Best Western Syracuse Airport. It gives us pleasure to learn that we have delivered an exceptional experience from our pristine accommodations up to our top-notch hospitality. We are glad to know as well that you were impressed with the meals served at our on-site restaurant. On behalf of our entire team, thank you for your perfect rating. It was a pleasure to serve you, and we look forward to seeing you again soon!

4 out of 5
This place is a good spot to stay if you're heading out on a flight. They offer longterm parking and rides to the airport.

Posted by on 8 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by General Manager

We are happy our location proved to be excellent for you. We trust that your accommodations were in check and we hope to see you again here at SureStay Plus by Best Western Syracuse Airport again!

5 out of 5
The hotel staff was friendly and willing to help when we needed anything.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by General Manager

Having you here at SureStay Plus by Best Western Syracuse Airport was such a pleasure and we are delighted to know that our staff was exceptional to you. Thank you for writing a review and we eagerly await your return!

5 out of 5
The property had easy access to I-81 as well as to the airport. It was clean and the staff could not have been more helpful. For those leaving on an early flight, the breakfast service opens at 4:00 am.

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by General Manager

Thank you for choosing to stay at SureStay Plus by Best Western Syracuse Airport during your recent travels! It brightens our day to hear that our location was ideal for your time in the area, and we're glad your accommodations were clean and comfortable. We're happy that our team provided friendly, helpful service throughout your time with us as well. It would be wonderful to see you again next time!

5 out of 5
It’s close to airport. It is pleasant appearing. The staff is really exceptional. I see that they are wearing s couple of hats and yet interact patiently with the guest. Heather checked us in at 1:30 in the morning and was funny and kind and helpful. What a gem!

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by General Manager

Dear Janet, Thank you very much for choosing to stay with us here at SureStay Plus by Best Western Syracuse Airport! Our team loves to serve our guests, and we are very happy to know that you fully enjoyed their dedication. It was a pleasure hosting you, and we hope to see you again soon!

4 out of 5
The staff has always been very friendly and accommodating. Right now they are doing some renovations which is great. They are right next to the airport which is convenient and one of the reasons we stay here. No complaints here!

Posted by on 6 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by General Manager

Our terrific staff strives to ensure all our guests feel at home and will be proud you appreciated their friendly assistance. It's great to know that our proximity to the airport was ideal for your needs and that your overall stay was pleasant. The next time you're in town, we'd be happy to host you again.

4 out of 5
Building is clean, but very outdated. Friendly staff. I’d use the pool, but it’s March in upstate NY.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by General Manager

Thank you very much for choosing SureStay Plus by Best Western Syracuse for your recent visit. We are glad to know that you appreciated our clean facilities, as well as our friendly staff members. We wish you well, and we would love to serve you again in the future!

4 out of 5
Liked location and having a restaurant and then free breakfast. Check in staff very nice

Posted by on 20 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by General Manager

We enjoyed having you here with us! We are so happy you enjoyed our location, restaurant, and complimentary breakfast. Thank you for highlighting our front desk team as well! Serving you at SureStay Plus by Best Western Syracuse was a pleasure, and we cannot wait to see you again!

About the SureStay Plus Hotel by Best Western Syracuse Airport

Location 900 Colonel Eileen Collins Boulevard, North Syracuse, NY 13212

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 1400 square feet (130 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western Syracuse Airport. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. This North Syracuse hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces)

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (0.6 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Hotel by Best Western Syracuse Airport offers 95 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This North Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5 AM to 10 AM.

BW Airport Inn Restaurant - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No elevators
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Syracuse Airport
  • BEST WESTERN Syracuse Airport Inn
  • Syracuse Airport BEST WESTERN
  • Syracuse Airport Inn
  • SureStay Plus Hotel Best Western Syracuse Airport
  • SureStay Plus Best Western Syracuse Airport
  • SureStay Best Syracuse
  • Surestay Plus By Best Syracuse
  • SureStay Plus Hotel by Best Western Syracuse Airport Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.ca/Syracuse-Hotels-SureStay-Plus-Hotel-by-Best-Western-Syracuse-Airport.h26748-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.