Book a hotel near Water Tower Place, Downtown Chicago

"Spider in the room, shower handle broken, wallpaper was stained, no toilet paper…disaster afterwards "

"I travelled for my birthday and I had an awesome time. The staff were very friendly and kind. All staff were extremely helpful and attentive. They remembered my birthday and each greeting felt special and personal. I looked forward to breakfast each morning to enjoy their tasty spread. My room was very comfortable and clean with amazing views . The hotel is located in a great area where you walk to great places with the bus stop around the corner. I was looking forward to the roof top restaurant however it was closed. That’s my only disappointment but I would definitely visit again God spare life"

"Upon check-in, the staff was friendly. This is a return visit to the property, which is ideally located and was nice last time we stayed. The room itself was quite warm. I called the front desk and asked them why I couldn't adjust my thermostat in the room and was told "I'll call engineering and have them adjust it". 30 minutes later, no change, so I called back. "Oh yes, I meant to call you back. Engineering says the 'chiller' isn't working because we're in-between seasons, so we can't adjust it cooler. We can bring you a box fan." For a hotel room in this price range in downtown Chicago? Unacceptable. The rest of the room was run down. Outlets on the wall were loose. The floor lamp base was broken, so it leaned way over the bed. The desk chair was worn and tattered. The bathroom had rust spots coming through the wall coverings, and the paint was peeling over the tub. Just general upkeep was poor. The room was clean. I let Marriott know that my experience was poor, and they immediately replied with "Oh, well since you booked with Expedia, we can't do anything. You'll have to bring it up with them." Seriously? I'm guessing Expedia can't do anything to credit me for a below par experience, so I'm forced to review the property to let others know. I'm going back to the Intercontinental on the other end of Michigan Ave. next time. "

"Bath drain is not working well "

"Super clean room, prompt cleaning and replacement of towels and beautiful views thanks to the floor to ceiling windows!"

"Slightly old"