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Altitude at Krystal Grand Cancun - All inclusive

Property class: 4.5
4.5-star beachfront property near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
View from property
Poolside bar
Altitude Corner Suite Partial View
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Altitude Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Master Suite

Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

  • Sleeps 2

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • 51 sq m
  • Sleeps 4

View all photos for Altitude Suite Double

Minibar, in-room safe, desk, soundproofing

Altitude Suite Double

  • Sleeps 2

View all photos for Altitude Corner Suite Partial View

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

  • Sleeps 2

Suite Standard with Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 44 sq m
  • Sleeps 4

View all photos for Guestroom

Spa

Guestroom

  • Sleeps 3

View all photos for Standard

Spa

Standard

  • Sleeps 2

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About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera property places you steps from Gaviota Azul Beach and a 5-minute walk from Cancun Convention Center. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star beachfront property near Gaviota Azul Beach
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 8 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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  • Spa
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The price is CA $338
CA $416 total
includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

How close is Altitude at Krystal Grand Cancun - All inclusive to the airport?

Altitude at Krystal Grand Cancun - All inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on May 3, 2026 start from CA $359, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Altitude at Krystal Grand Cancun - All inclusive have an airport shuttle?

Airport shuttle services are not available at Altitude at Krystal Grand Cancun - All inclusive.

How close is Altitude at Krystal Grand Cancun - All inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Altitude at Krystal Grand Cancun - All inclusive offer free breakfast?

Altitude at Krystal Grand Cancun - All inclusive offers free cooked-to-order breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Altitude at Krystal Grand Cancun - All inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Altitude at Krystal Grand Cancun - All inclusive?

This property offers free valet parking.

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Altitude at Krystal Grand Cancun - All inclusive features 4 outdoor pools and a children's pool.

Does Altitude at Krystal Grand Cancun - All inclusive have a restaurant?

Altitude at Krystal Grand Cancun - All inclusive is home to Risotto, which features Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have a spa?

Pamper yourself with a day at Beach House Spa, where you can enjoy massages, aromatherapy, and body scrubs.

How close is Altitude at Krystal Grand Cancun - All inclusive to downtown Cancun?

Altitude at Krystal Grand Cancun - All inclusive is 3 mi away from Avenida Kukulkan.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 440 out of 833 reviews
Rating 8 - Good. 172 out of 833 reviews
Rating 6 - Okay. 93 out of 833 reviews
Rating 4 - Poor. 56 out of 833 reviews
Rating 2 - Terrible. 72 out of 833 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kristi

Stayed 4 nights in Feb 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026

10/10 Excellent

Daylen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy lindo pero la piscina el agua es demasiado fría y no se puede difrutar por lo demás muy bien buena atención.
Stayed 3 nights in Jan 2026

2/10 Terrible

Holden

Travelled with family, Travelled with group
Disliked: Amenities
The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Stayed 3 nights in Jan 2026

8/10 Good

Doris

Stayed 2 nights in Jan 2026

4/10 Poor

Brandon Wade

Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday.
Stayed 5 nights in Jan 2026

10/10 Excellent

Samma

Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel Angel Arredondo

Stayed 5 nights in Jan 2026

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2025

4/10 Poor

Ainsley

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are good, the food is iffy.
Stayed 3 nights in Dec 2025

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025

6/10 Okay

Joshua

Stayed 4 nights in Dec 2025

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025

8/10 Good

Maria Lourdes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025

10/10 Excellent

Irving I

Stayed 4 nights in Nov 2025

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025

2/10 Terrible

Byungwook

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very large ventilation unit behind the hotel, and the noise from it made our stay extremely unpleasant. I asked to change rooms, but I was told that because we booked through Expedia, we would have to pay an additional fee to move to the other side. It was very frustrating that they kept blaming everything on Expedia.
Stayed 4 nights in Nov 2025

4/10 Poor

Yulya

Stayed 7 nights in Nov 2025

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes amazing beach view from my room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Reyna did a great job.
Stayed 6 nights in Nov 2025

10/10 Excellent

Miguel

Stayed 6 nights in Oct 2025